Great place to stay. It's an older hotel but has alot of charm. Floors are laminate that looks like wood. Cute patio at the back of room with river view. The guy working at the front desk ran out to us at our car as it was raining and he brought us an umbrella. Very kind and super sweet. My son and husband had stayed here a few years ago and said that if we were ever to be here again this is where we would stay. That says alot as we stay in hotels 75 percent of the year traveling all over America. It's budget friendly and the room was very clean. And convenient location. This is a nice little piece of tranquility. Will be back again if we're every here again.
If I could give 0 stars I would . My husband and I stopped here during our trip back home to get some rest. We seen it was a pet friendly hotel and even though it only had 3.9 stars we figured it was because of the pet issues in the room or something. We checked in and told the guy that we had two German shepherds. They even make you fill out a sheet acknowledging the pet policies and make you fill out how many dogs and what breed they are on that sheet. It was 15$ per pet. Well we paid and everything was great until we were rudely interrupted in our sleep by someone banging on the door. My husband opened the door and I assume it was a housekeeper and she yelled "15 dollars" to which my husband responded "for what?" And she said "because you lied you have two dogs" and then my husband said "okay give me a minute" he then closed the door to our pants and a shirt on and the lady began beating on the door again not giving him any time to put his clothes on. So at this time we are furious because we were peacefully sleeping, we have a very rude housekeeper banging on our door and calling us a liar and we still have a 9 hour trip to go. So my husband goes down to the office with the housekeeper to figure out what's going on. The housekeeper says we only paid for one dog and my husband told the front desk lady to pull up the acknowledgement sheet to prove that we did in fact put down two dogs. She pulled it out and seen it and then said "sorry I guess he only charged you for one. While at first I didn't mind paying 15$ per pet now I do because of the ignorant and rude housekeeper. She could have knocked not banged on the door and said "hi sorry it turns out you only paid for one dog last night could you come down and pay for the other" and we would have happily obliged but now here i am writing this review to make sure no one has to deal with this disrespect. Please choose somewhere else to stay. There is plenty of places in Sevierville.
The room was fresh and clean and the staff is nice. It's close to the stores and walking is convenient in the area, my husband and I enjoyed our stay and we will come again.
Clean, cheaper than most, comfy beds, friendly staff. No coffee pot in the room but offered it in the lobby with Krispie Cream donuts. I would recommend this one over all the other cheaper hotels in Sevierville TN.
The room was clean.. Not awesome but, for price, location, service, and for a 2 star hotel I don't think you gone beat the accommodations.. I would recommend to the people I know
This hotel is under rated! We stayed during the week and got an amazing deal.. however I did look up the weekend rates.. and can see why people are unsatisfied with the money they spent. The rates nearly triple. Still great rooms. Comfortable beds. Clean. And friendly.
Stayed here for the weekend while going on vacation. We checked in after a five hour drive and unloaded our things.
There was a very distinct odor upon entering the room. I assume it was a pesticide and told myself I should be reassured that I wouldn't see any bugs. That was not the case. There was a cockroach that crawled on top of dresser.
At that time I wonder just how bad the place is and started to look around. I found multiple dead bugs (not all roaches) in the corners of the room and drawers. Our bathroom light didn't work, the back door to the patio couldn't be unlocked, the sink was clogged, and I found a pair of someone's jeans in the dresser.
Went to the front desk to let them know that it wasn't acceptable and they made excuses saying:
"we have someone spray the rooms every month" and "we don't usually have an issue with our housekeeping."
This was frustrating because we had two other couples with us and neither of their rooms had the smell ours did (they even had smoking rooms). Being told that it was just THAT room we decided to try another room. It was getting late, we didn't want to pack up our stuff, and book another hotel last minute away from our group.
Now, room number 2. It appeared cleaner and had less issues. The headboard over one of the beds was broken and the lampshade took a few good falls. At least someone had a decent stay there before us. The bathroom light globe was broken and the vent made a horrendous noise. I can deal with that.
After a day of enjoying ourselves and juggling some souvenirs our room key didn't work. I had to go down to the front office AGAIN to get our key card to work. I had to wait for 10 minutes before anyone came to the desk. Even though both of the other rooms had no issues I was told:
"there must have been a power outage. I've had about 5 other people come down needed their card fixed."
So you may or may not get into your room.
While it cheap, and in a good location; personally, I'd rather pay a little more for a room of much better quality. The best thing about the room was the back patio view but the front door on my way out, topped that significantly.
Loved my stay Clean rooms, Led Flat Screen, a balcony with view of river. Be ready to love some ducks. Great rates outdoor swimming pool. Coffee and Krispy Creme Donuts. Voted #1 Spring 2017 winner by Smoky Mtn Moonshine Company. 5 stars great staff.
The location is good. Our room is good. Nice balcony view. Our kids enjoyed the pool.
We did not get in until very late. Around 2 am. It was very nice to walk into a nice homey room and it was cheap. The bed was very comfortable the room was cute and everything was nice. The room was very large. We were surprised to find a nice patio overlooking the river as well, sad that we did not have time to enjoy it. The bathroom could use sone updating and floors could have been swept a little better but over all it was very nice and a refreshing change on cheap hotels. Deffinetly worth the money.
Not bad for price for a week but it's definitely the slums of Sevierville. The river is like swamp land and not really accessible. The pool is extremely small but the room we stayed was close by it. The outlets weren't working on one side of the room and chairs looked little bit dirty. Small bathroom but on a budget for the week I'd stay again. Just letting everyone know the small details!!!
The experience we had at this hotel was interesting, to say the least. When we checked in, we were given the room number and key to an occupied room. Luckily as our 7yr old open the door and entered, the occupants weren't currently there. Once we finally got to our room, we had an outdated TV that wouldn't even change channel's, not to mention the sticky floors and dirty curtains. However, the view in the back was great and the private balcony was nice too. This hotel truly has great potential. With a little more detail to cleanliness and an employee upgrade, I'd stay here again.