Residence Inn by Marriott San Jose South/Morgan Hill

Location :

18620 Madrone Pkwy, Morgan Hill, CA 95037, USA
Added by Jopie, at 21 April 2017

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• Anonymous

  19 December 2017

  It was very pleasant inside. My family really loved staying there

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• Anonymous

  08 December 2017

  Rooms need updating badly. Carpets and furniture had many spots and tears. The fire alarm system went off six times while I was there. Frustrating when I couldn't sleep. Dog friendly with daily fee. Near Dennys restaurant and In and Out burgers.

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• Anonymous

  26 October 2017

  I love this place everyone is sweetie friendly they try to accommodate you the best possible nice hotel I recommended for anybody that comes to Morgan Hill

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• Anonymous

  15 September 2017

  Nice staff. Clean rooms. Forgot to service my room one day.

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• Anonymous

  20 July 2017

  WiFi was ok at 3-4 bars. Breakfast was very minimalist but enough to get you through the day. Staff was friendly.Room was nice although furniture was quite worn. Tough to find a parking spot in the lot but feasible. It is not really even in San Jose as it seems to be outside the City Limits, so quite far from everywhere, but it was quiet.

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• Anonymous

  06 July 2017

  Room was nice, but one of the outlets was missing it's cover. Very dangerous as I have an 11 month old. When I mentioned it to guest services, they said they'd get it fixed in the morning. Never happened. The drawers in the kitchen had termite poop.

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• Anonymous

  22 June 2017

  I was horrified by the inattention given to the problems our family had at this Marriotts by the staff, including the manager during our recent stay!
  We had bedbugs, which they spayed for, making the floor sticky, they did not move the bed the bug was found in, nor did they change the sheets or make up the beds that day. They were also notified of the toilet which did not flush due to a broken chain. We stayed out of the room til the evening, expecting the problems to be taken care of. Upon our return we were told the room had been sprayed, not serviced by staff, and there was no maintenance that day for the toilet. We asked to talk to the manager and was told he had gone home for the day. We asked for another room, was told they were booked. This is not a Motel 6 or Motel 8, the manager was called, we heard the evening desk clerk tell him of the above mentioned problems and the manager saying he would call us by 9:00am . My step dad fixed the toilet with a paperclip even though he offered to go to home depot and buy and fix the toilet properly. He was told that was not allowed. Fresh towels were asked for and given which we changed out and slept the night in a bug sprayed room. We called and talked to the manager in the morning at 9:30am since he didn't call us at 9:00am. He told us he didn't know about the toilet even though we heard the desk person tell him the night before. We had left that morning but were coming back on Wednesday. We were assigned a different room, but were not approched by the manager. We asked the staff for an additional pillow which took a couple of hours to be delivered. It was delivered by the manager although we were not aware of who he was since he didn't announce who he was at the time. My step dad was just so done! We had asked for a price reduction on the room because of the problems but was told we were given 2000 Marriott's points, again we were not happy!

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• Anonymous

  29 May 2017

  I wish breakfast went later (only went to 9:30 on the weekend ). Pretty good all around though.

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• Anonymous

  21 May 2017

  Went to visit a client who was staying due to house remodeling. Very clean, friendly employees, and looks nice.

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• Anonymous

  18 May 2017

  rooms are good size (mine had a kitchenette) but the whole hotel needs a remodel. my bathroom had a broken/cracked sink which was poorly patched and a 'running' toilet.

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• Anonymous

  06 May 2017

  Great location, helpful staff and consistent quality. Our family stays here when they come to town so, it is like a second home.

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• Anonymous

  28 April 2017

  Great place to stay. Loved all the workers. Very friendly and honest. Housekeeping turned in watches and cuff links that my husband left in the room. Our friend picked them up for us. The workers at the front desk always had a greeting for us.

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