Residence Inn by Marriott Indianapolis Downtown on the Canal
350 West New York Street, Indianapolis, IN 46202, USAAbout
Location :
Added by Jopie, at 02 April 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
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14 Reviews
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03 December 2017
Great hotel, but the beds are too soft. Ask the Hilton who they use for their firm mattresses. This would improve my ratings. I only come back because of my points.
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27 November 2017
Staff was friendly. Great location. Had fun with the pool table. Breakfast was ok. Downside was that the hallways and our room were not very clean. Couch had a stain on it also. Parking fee was high.
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25 November 2017
This hotel was extremely clean and comfortable. The staff were kind and helpful when needed. I would recommend staying here.
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15 November 2017
We stayed for 1 night while waiting for my son to go into surgery. The room was clean and didn't have any noticeable issues. It had a free coffee and tea area and hot chocolate too. Parking and room access was easy to navigate. I would stay here again.
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01 October 2017
First room we got was dirty Have to pay to park there?! Pros: ended up with a nice view of the canal, Grace(receptionist) treated us well, friendly
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08 September 2017
I absolutely enjoyed my lodging at the Residence inn located in downtown Indianapolis. The reason being is because of the location and admins. They are located right off the Canal with a beautiful view, there are also many shops and restaurants nearby within walking distance. The service is also impeccable. The staff is great and the breakfast menu is absolutely tasteful. Thank you all for having me!
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29 August 2017
After checking in, we were notified that the pool was being serviced and currently closed. We were told that we could go next door to the Courtyard Marriott. So we went up to our rooms and got changed. We then called the courtyard to find out how late the pool was open. We were notified that the pool was being serviced and it was closed. We had very disappointed kids. Arrived to the room and started unpacking. Our children found a daily pill planner in one of the drawers with medications in the Box. Then we started taking the sofa apart for our children and found dog hairs all over the sofa. We pulled the bedding down and had four pillowcases but no fitted sheet, only one extra pillow. I called to request more towels, a fitted sheet, and several pillows. A gentleman arrived to the room with towels and washcloths but no fitted sheet or pillows. He told us the hotel was completely out of pillows. We asked gentlemen if the hotel was at Max occupancy. He said no so we asked him to get pillows from another room. The gentleman came back with four more pillow cases no fitted sheet and three pillows which one of them was ripped open and it looked like somebody had stuff it full of cheap animal stuffing. Terrible service!
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20 July 2017
I have stayed in this hotel for long stays, it was during 2011 to 2013 .. multiple long stays . Why am I writing the review so late, yeah .. I missing the place and wonderful staff. it is a such wonderful support team they have. They make sure that their guest is pampered. Any issues / queries you take it to them , it is immediately addressed.
Ho yeah and about the location , wonderfully placed by the canal ..
And Yeah Cherry and the team .. are really great..response / report this review -
10 July 2017
My stay at Residence Inn went really great. My boy friend and myself only stayed one night, however it was fairly clean with the exception of a few carpet stains. The staff was absolutely wonderful and extremely friendly and helpful with directions in the city. My favorite part about our stay was being right on the canal and having an amazing view right outside the window! I definitely recommend this hotel as it's clean, affordable and has a great staff.
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09 May 2017
Queen size beds and openable couch. Free Breakfast, newspapers, coffee, 5:30 pm social hour with some foods and drinks offered. It is directly on the Canal, can step out get a nice walk around the canal to the Zoo, botanical garden, and White river. Great location.
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23 April 2017
Location is great for access to the canal making many of the nearby attractions easy to access just by walking. Room was a little noisy but was comfortable and staff was extremely helpful. Breakfast was impressive. Room was clean and well appointed. Overall a good experience.
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23 April 2017
Conveniently located and well-staffed, I enjoyed my stay here. My main feedback would be that I wish they had more amenities, like somewhere to grab a bite to eat. When it's pouring rain, going out to dinner is not appealing. I later discovered Courtyard right across the lot has a Starbucks-- minimal exposure! The staff here was very nice and gave me some great recommendations!
I also had some problems with my bill and they said they would send me one complete receipt for my expense report, but they only sent part of it. I'm still waiting on customer service to get back to me.response / report this review -
17 April 2017
Had a recent stay and my entire family enjoyed themselves. The staff was friendly. The rooms were clean. The furniture was comfortable. There was a nice variety to choose from the breakfast buffet. Although it was kind of chilly in the dining area. The pool area was clean, but the water could have been a little warmer. The chlorine was very strong too. My eyes burned. Another guest had to prop the door open because the fumes were too strong for him as well. But overall, it was nice. We hope to visit again.
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09 April 2017
Rooms were clean and accommodating. We had the suite and it was perfect size for us. Every thing was clean and tidy. The location is fantastic, just minutes from wherever we wanted to go. Wide variety of breakfast options as well
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