Very nice hotel. Very nice staff. Big rooms. Clean. Very nice breakout rooms. Great polite servers in the ballrooms. Just an overall great experience for our army annual training. They gave their best.
We stayed in a one bedroom king suite for one night. The room was absolutely huge! One of the biggest suites we have ever stayed in. It was nicely updated and clean. The hotel was quite and beds were comfy. The hotel is in walking distance to the circle and mall. Which most restaurants and bars downtown are located near. I highly recommend staying at Hilton Indianapolis.
I was really looking forward to staying at this hotel, but it was not worth all of the hype. My family stayed here for two nights and were expecting much more. From the outside, the hotel looks amazing. We had suites and for 2 days, we had zero room service which meant no clean towels after we all showered. The pool area had zero towels and had to return to our rooms dripping wet. When it came down to breakfast time, being vegans, we were starving. We had fruit and coffee (took the staff 20 minutes to find almond milk for my coffee). When it came down to check out, we waited over an hour for a cart to take everything to the parking garageit never came. Also, let's not mention that my credit card was charged an extra $300 for no apparent reason ("it will take 3 days for it to deposited back"). These are simple things that with better management, it could improve easily.
Rooms were great, we had no problems getting into them. I thought it was weird that every floor had the same pictures in the exact same spots on every floor (we had multiple rooms on different floors reserved). Both bars in the hotel were nice and fun. Room service was very quick and responsive.
Excellent value for prime downtown lodging. Sandwiched a block from the capital one direction and the Circle City Monument a block the other direction, it is a great spot to stay. An easy walk to great beer and dining, and the house bars and restaurants are very good too. The rooms are very large and comfortable, especially the bed and pillows, however there is no way of creating white noise with the air system, nor any USB ports for phone charging, as is common in modern well appointed rooms. Still, quite a value and a nice place to stay.
This is my ABSOLUTE favorite hotel in Indianapolis!!!! Dave and Ryan were Amazing and kind!! my stays are always the best here and I would refer to everyone! Super clean, extremely convenient and the staff is 5 star!!!! If you stay anywhere in Indianapolis stay HERE!
Can't wait for my next visit !
Great hotel. Good location. Staff was friendly and room was clean. Easily accessible parking garage at a good price to park yourself, or a little more to valet.
Had some noisy neighbors, which we didn't mind, but we were impressed at how fast security arrived and asked them to quiet down. A great experience as a HHonors member, would recommend to anyone!
This is a nice hotel. Front desk was pleasant and well-stocked with band-aids. Fruit-infused water available in the lobby, which was nice. The room was clean and bed well-made.
I did notice our towels were changed out if they were on the bathroom door, even though they weren't on the floor (as per the pamphlet) but that isn't a complaint.
There was no water cooler per floor or anything like that, so if I wanted water I either had to get it from the lobby or the sink, and the sink water had a bit of a metallic taste to it.
The hotel's attached grill has an $18 buffet breakfast including drinks (at least on the weekends) which had several offerings and was a decent meal for the price. The food was a little on the cold side when we got there, but wasn't bad.
The attached parking garage's daily cutoff is at 4PM, which I had to ask several times to get a consistent answer on.
Nice and spacious hotel rooms. Easy check-in and the desk was very accommodating to a late checkout. Not a fan of the shoeshine guy - I'd recommend going to simone else.
We had the Easter brunch, and it was incredible. More of an experience than a meal. Service was outstanding, presentation of food was like nothing I've seen before and everything was prepared perfectly. Could not have asked for anything more! Bravo to the restaurant staff!!
Nice clean big rooms. Wish it had a big luxurious shower but you can't have everything. Friendly staff. Parking is too high. Not nearly as bad as parking in Chicago, but I will always complain about the cost of parking.
To start off this review the situation that happened the evening we stayed there was something that may not have been prevented by the hotel. It's how the hotel handles it is why I'm writing this review. The hotel is gorgeous the rooms are very clean. The bed was extremely comfortable. Everything was picture perfect. Stanton "Stan" Jacobs responded the next morning to my concern from the previous night. There was a person that came onto the hotels property peddling for money. This is something that no establishment can prevent, it's how they deal with it that counts. Stan spoke to me in great depths how sorry he was that this happened and they have to look into this and how to deal with it appropriately. I will be back for sure. Thank you again Stan for taking the time to make things right.
We were in & out quick so I can only speak about the room but I was unimpressed for what you'd expect at this price point. Neither of the two phones were functioning, the tile in the bathroom is outdated, part of the blinds were coming off (which I balanced on a chair to fix myself), and the soda my wife got from the vending machine was warm. When I pulled up to the valet the employee working it refused to come to my car to help us figure out where we should park (we have a roof-top cargo box preventing us from using the designated parking structure). Besides the valet kid, customer service was okay and the room was spaciousbut again, I feel the price warrants higher expectations.