Name: Renaissance Chicago Downtown Hotel
Address: 1 W Wacker Dr, Chicago, IL 60601, USA, US
Telephone: +1 312-372-7200

Renaissance Chicago Downtown Hotel is a lodging, located at 1 W Wacker Dr, Chicago, IL 60601, USA. They can be contacted via phone at +1 312-372-7200, visit their website www.marriott.com for more detailed information.

Location :

1 W Wacker Dr, Chicago, IL 60601, USA

Contacts :

Added by Jopie, at 26 January 2017

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours

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Mike Staver

09 December 2017

Nice hotel. Good service. Not sure why they think packaging food in prettier paper and plastic makes room service feel less like your at camp but it doesn't. Kudos for the attempt but business travelers appreciate a plate real silverware and a nice room service experience.
Leon Tai

08 December 2017

Our stay was fantastic. Great location, next to a lot of entertainment and landmarks.The the service staff was friendly and helpful with letting us know nearby attractions and events. I would definitely stay here again.
Alex Clayson

04 December 2017

Planned a special Birthday weekend in Chicago with my significant other. Arrived to a breathtaking remodeled lobby, superior front desk service and a gorgeous hotel room. The front desk took the time to carefully listen as to our visits purpose. About an hour after checking in and getting settled into our room, the hotel delivers a gourmet cheese and cured meats tray with two bottles of sparkling mineral water and beautiful macaroon cookies accompanied by a Happy Birthday note. This was unexpected and exceeded expectations. From the Valet, Bellman, Front Desk or Housekeeping, everyone was professional, kind and genuinely engaged to offer a memorable experience. Thank you and wonderful job to the Downtown Chicago Renaissance Team!
Martin Meadow

04 December 2017

Spent the weekend here and had a great time. Staff is great. Front desk best I have experienced. First time there since a major renovation. Very well done and changes the feel of the hotel. Much more energy and upbeat feel on arrival. Room was great with a view of the river that is outstanding.
Michael B

03 December 2017

Great ambiance, decent beds and very good location for shopping and heading to Lincoln Park to tour around. The service was a bit under expectations. We requested extra pillow and a blanket via chat tool on the MARRIOTT AP the day prior and it wasn’t handled when we got to our room despite checking in the day before. Called front desk again when we got to the rooms and discovered the issue. We’re told it would be handled immediately 90 min later, still no blanket. Went to front desk (this is now the 3rd Request) and they asked if we wanted a down feather blanket or non-down blanket. Asked for down, got back to room that night and it was not the correct blanket. Gave up!
Shane McIntosh

14 October 2017

I had drinks outside at raised and really enjoyed it. The music inside was right up my alley and outside was nice because there were heat lamps everywhere. Good location and view.
Alison Rooney

08 October 2017

I stayed once before and I didn't have a great experience. However; I decided to stay again and was wowed by the service and staff. I was given an upgrade. First time ever as a Marriott Gold! Quite a room! Love the location because you can be in the Loop and navigate the rest of the city well. I got room service and food at the bar as well as the Lounge. The front desk was great and almost everyone emphasized their focus on service and guest well being.
Helli Hendesi

19 September 2017

If you are visiting their rooftop bar, check your bank account after couple days!
Their server has changed the bill and charged me extra (seems like decided to give her more tip!!!). I tried to reach out to their manager several times and left two messages so far; He is not responsive at all!
If you have been to this place in past couple weeks, I strongly recommend you to check your bank account and ensure they have not charged you extra. If you've been charged extra, then good luck cause you cannot find the manager to resolve the issue.
Asim Kamal

15 September 2017

I spent an afternoon noon at the Renaissance Hotel for a professional conference on the the 3rd floor. This was a lunch with coffee and dessert. The presentation of the food was great , Nice and classy. They had wait staff that was very attentive and courteous. I was able to sit through the conference without being uncomfortable or too tired. Overall the hotel feels updated , but the ambiance is a little dark and "clubby" which is not my style. The lobby is open and spacious, a little rough to know where to go as the front desk is tucked around a wall.
Clnease Dot Dot Dot

23 August 2017

The hotel is nice, the staff are super friendly and helpful. There is a limited dine in menu, but the Mushroom Bisque was divine. I only wish better soundproofing had been used when making the rooms. I'm up at 3am because of city sounds & my meeting doesn't start til 8. It's going to be a long day.
Debbie Veliz

15 May 2017

If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around

Very nice hotel that is conveniently located right on Wacker Drive in they middle of town. The facilities are very nice. I got a room looking right at the river and they view is great. Room was very spacious and the bathroom luxurious. Beds are nice. Unfortunately the club lounge was not open during the weekend when I stayed but when I booked it didn't state it was not open over the weekends.
Dirk Mortensen

09 May 2017

The support staff is exceptionally professional and I enjoyed the modern decor throughout the hotel. The strategic location is extremely convenient. I would absolutely stay again the next time I'm in Chicago on business.
Henry Shao

24 April 2017

Very nice hotel that is conveniently located right on Wacker Drive in they middle of town. The facilities are very nice. I got a room looking right at the river and they view is great. Room was very spacious and the bathroom luxurious. Beds are nice. Unfortunately the club lounge was not open during the weekend when I stayed but when I booked it didn't state it was not open over the weekends.
Anthony Mueller

16 April 2017

Really clean and modern looking rooms and a friendly staff. Free WiFi in the lobby as well as a reasonable rate for the rooms was a bonus. The affordability made it all worthwhile as the rates were some of the lowest compared to others hotels in the area. Best part in my opinion was our view of the Chicago River. Will definitely consider the Renaissance next trip.
Danielle Menting

02 February 2017

This hotel is very modern and has a great design. The rooms were very clean and well maintained. I left a pair of expensive boots behind in the closet. I called the next day and was transferred to lost items. I spoke to a man named Darnell. He was very prompt. He told me he would call me back within 10 minutes after checking the computer. He called me back 5 minutes later to have me describe the shoes and had them sent out to me next day free of charge. I appreciate the service! Thank you Darnell!!