We recently attended a church event at this hotel. Our event was from Friday to Monday and we made use of a number of different meeting rooms for all types of activities, everything from dances to seminars to board games. We were comfortable in the meeting rooms, as they were specious and similarly, there was plenty of parking. While we did not stay in one of the guest rooms, from everything that we saw we would guess that they were spacious and we'll appointed. It seems there was a business center, a pool, a bar, and a restaurant. We had several meals while attending the events. Most of them were decent but the beef brisket was outstanding. The prices for these were fairly typical for hotel catering. Which is to say, not inexpensive but not outrageous. I suspect that we will have future Church events at this location. All in all, it was comfortable, spacious, and as far as we are concerned, met expectations in every way.
The Renaissance is a beautiful hotel. We were there for a gathering with a big group. The staff was friendly and ready to help. Everything was clean and the various meeting rooms we used were perfect for the occasion.
Christopher at the front desk was AMAZING!! My 21 year old daughter missed her connecting flight on the way to Utah from England. She was stranded in Charlotte for 20 hours and no one in the airport were kind or helpful. I called Renaissance and Christopher answered. He helped me book her a discounted room, get through a third party credit card authorization form, and treated my daughter like she was his family. She told me the room was great, the bed comfy, and the breakfast awesome. Thank you again to Renaissance Charlotte Suites and Christopher for helping us!!!
The hotel has great amenities but they haddnt been kept up. There was a dead bug on the wall in the room as well as toe nail clippings in the room. We stayed mutliple days and not only did it look like they had cleaned when we got there, but we left all day one day expecting to come back to at least a made bed. That didn't happen either. Check in was supposed to be at 3 they told us they weren't ready. We waited till after expecting a text per the front desk and we never got one. We waited in the restaurant in the hotel were the server was very rude and tried to get us to pay before we were done. She ended up taking our receipt without a signature. It is a nice looking hotel and could be a great stay with proper training and staff but what we experience was far from that. I would save my money and go to a holiday inn next time.
Five stars for sure. Our rooms were ready at the time requested on the mobile check-in. All of the staff was incredibly friendly and helpful. We absolutely loved the rooms. Suites everywhere!
Stayed there for a night. Accommodations were generous and room looked tidy and new although the sound isolation was lacking. I heard knocking at my door only to realize it was th for the guests next door. Heard the whole conversation about their pizza delivery experience and thankfully didn't hear anything more exciting from them later that night. Staying there would obviously be beneficial if you had business to attend in the immediate area although I fail to see any other reason to stay.
My husband and I just returned from a 3 day 2 night stay here and it wasn't what we expected. To sum it all up in a nutshell. Our room wasn't ready until almost 2 hours past check in time. Understanding things happen and this weekend was extremely busy there wasn't any communication made to advise there was a delay. We almost missed the show we came to see from out town due to the room not being ready. We weren't told of the $10 parking fee until after all this was done and we returned that night from the show. The air felt like it wasn't working. We temporarily got it going but then it quickly jumped back up to about 71 degrees. . By then that was icing on the cake for us and we were just ready to come home. The good part in all of this was Jim at the front desk ( he was very understanding and patient through it all.) and the room service!! I also loved the fact the door closed off the living room area to block out the noise from the outside. The location is perfect and the fact that it's not on a busy road or near a highway is a plus! It's tucked away and we loved that. I can't tell you to stay here or not but based on my experience this weekend we won't be returning to The Renaissance. Yes, I also know that I am just like any other guest that will or have stayed here. To each it's own, the stay wasn't all bad I just wished we could have been told it wasn't ready so we could make other arrangements because we came from out of town and chose this location based on previous reviews and pictures.
So far one of my favorite Renaissance properties that I've stayed in. They are all very good. Front desk person was very helpful when I arrived around 1am. The suite style rooms are nice. Only minor quibble is that the bath towels are pretty sandpapery. Great place to stay though.
Great hotel to stay at, good customer service!
Love the additional door in the room closing off the bedroom to the living area. It helps block out the noise from outside.
The gym is way better then most hotels.
And the breakfast is pretty good too.
I would definitely stay here again!
The staff was incredibly helpful and nice. The decor is outdated and the furniture is a bit worn/dirty. I ordered room service 2 times while there. Dinner was affordable and quite good. Breakfast was average, a bit expensive and late. The room was spacious and the bed was comfortable. For the price, I typically have higher expectations, but the location was ideal for what I needed.
The suite was very nice and clean. I enjoyed working out in the fitness center; where they provide disposable ear buds to listen to the TV while on the treadmill or other equipment. The indoor pool and hot tub was the perfect place to relax in the evening. I would rate 5 stars if the breakfast wasn't so pricey for the amount of food you get.
I would definitely stay here in the future, but I will go elsewhere for breakfast.
I thought that the hotel was very nice. I attended a meeting in the conference Hall twice this past month. The lobby has a beautiful atmosphere and decorations. I thought the conference Hall was also decorated beautifully but also still subtle enough to not take away from whatever was being held there. The acoustics in the conference Hall we're very nice as well as there was no echo and the sound was not muffled but amplified just the right amount.
Went here for a seminar for work. Breakfast was provided and was good. The muffins and breads were delicious. For lunch they provided Salmon and pork chops with some salads. The room was clean and staff was attentive
I stayed at the Renaissance Charlotte Hotel for a two day work event. My room was wonderful. It was so spacious and comfortable. The food at the hotel was delicious. The hotel is so impressive and beautiful. All the staff was very friendly. I would love to stay here again sometime.