About
Location :
Added by Jopie, at 04 April 2017
Opening Hours
- Monday 8:30 AM – 9:00 PM
- Tuesday 8:30 AM – 9:00 PM
- Wednesday 8:30 AM – 9:00 PM
- Thursday 8:30 AM – 9:00 PM
- Friday 8:30 AM – 9:00 PM
- Saturday 8:30 AM – 8:00 PM
- Sunday Closed
Gallery
Add missing information
15 Reviews
-
26 December 2017
Obed Terrazas at Red is superb! We bought a 2011 hybrid Highlander site unseen and had it transported from San Antonio to Kansas City. The car is beautiful and exactly what we wanted at a very competitive price. From first contacting Obed, through negotiations to filling out paperwork and delivery day it was an excellent experience. Obed was kind, responsive, respectful and knowledgeable. Although our out of town purchase was somewhat unconventional he handled it with understanding and expertise! I would buy from Red McCombs and would certainly encourage others to work with Obed.
response / report this review -
20 December 2017
Their sales and service dept. are like all of the restNOT.
But, I have to give their Parts Dept. a big thumbs up. All of the folks there seem to know what they are doing and unlike many other Toyota dealers in SA, are willing to special order parts w/o acting like you're trying to steal their first born. Order over the phone one day and pick up shortly after 10am the next. Very consistent. In addition, they have the best parts prices in SA. Cavender and Universal are easily 15%-20% higher on parts.response / report this review -
15 December 2017
I received a voice message from Emily at this location telling me the GM George asked her to reach out to me that he has several customers looking for my model of Toyota. They wanted me to call if I was willing to sell them my car at above appraisal price. I called back, but there wasn't an Emily working there. They transferred me 6 times. I went in to speak with the manager about this call. I overheard them say they have the clerks make those calls using a fake name. To top it all off the offer they wanted to give me was much less than market value on my car.
response / report this review -
30 November 2017
I'm only giving three stars because of past experience, and the manager's ability to correct the problem I experienced. Today was the worst experience I've ever had at any Toyota dealership. I attempted to use the road hazard warranty for one of my tires when I went in for my appointment last Saturday, but was informed by Bennie I'd need to come back during the week because the warranty place isn't open on weekends. Ok cool, so I set up an appointment for Wednesday morning at 8am with Bennie. I come in at 8am, drop my car off, and inform him I will be back because I need my car to get to work ASAP (he had quoted an hour time for the tire to be replaced). I come back in at 9:45, and he says "I thought you said you went to work?" Turns out, the tire wasn't even in stock and he was having one delivered in the afternoon! Would've been nice to tell me when I show up for my APPOINTMENT, which was scheduled days in advance, especially when we had discussed that it would only take an hour and I needed my car back. And what bright solution does Bennie come up with when I tell him I have to be at work soon? He puts my punctured tire back on and tells me to come back on the weekend, and doesn't schedule an appointment before he just walks away. No apology, but I guess he wanted credit because he got the warranty claim approved, in the two hours my car had been there. Nope. I went to a manager who found a solution and had a tire delivered ASAP, and I was out of there with my new tire by 11:45am. 3 hrs. 45 min for one tire, and it turns out they didn't have the tire initially because Bennie didn't put it aside when making my appointment, and the tire was sold. Awesome, I will never trust my car, or really my time, with Bennie again, and would suggest you do not either. He was not apologetic, and when faced with a mistake HE made, he could not and did not try to offer any kind of solution. Mistakes are understandable and easily forgiven on my end, but not with an employee who could care less. I thank the management for finding a solution and getting the work done today, and for being very apologetic.
response / report this review -
29 November 2017
Working with Christian at Red McCombs Toyota was a wonderful experience. He went above and beyond what I'd expect of any salesperson and was never pushy in our van buying experience. Unfortunately, because my husband and I had different ideas of what we were looking for in a vehicle and there was nothing on the lot that satisfied both of us, we haven't purchased from Red McCombs. The best I can do to help out such a patient salesperson as Christian is to leave this glowing review of our experience.
response / report this review -
24 October 2017
Quickly resolved my concern. Tire warning light came on shortly after I left Toyota when I had my vehicle serviced a week ago. I took it in today and they were able to take care of me immediately and resolve the issue!
response / report this review -
19 October 2017
Took my Toyota Tundra in for a simple oil change. Drop off, and giving info, getting call when truck was ready all went great. What wasn't so great was when I picked up the truck & began leaving the service area I noticed my truck had no oil pressure. Immediately turned around & parked it in the service bay to tell them my issue & upon inspection of my oil level the truck had no oil whatsoever in the truck! They took the truck back put oil in it & inspected/tested the engine & gears to be sure no damage was done. They gave me the oil change for free plus another oil change upon my next due time for one.
Luckily I knew what to read & check on my vehicle gauges otherwise I would have blown the engine & Red McCombs would have been putting a brand new engine in my 2 year old truck.response / report this review -
31 August 2017
Over several visits, I have repeatedly asked them to remove my wife's phone number as a contact because due to her job, she is usually unavailable to talk and when she does pick up, will agree to anything because she really does not care too much about car maintenance. She just wants a dependable car and if the dealership says that something must be changed, then it must be true. What ends up happening? She gets called every single time they want to recommend additional services, and I get called when the car is ready to be picked up and invoice paid. One of those times, she was working the night shift and they called her 2 hours after she had fallen asleep. I do not expect them to know my wife's schedule, but I do expect them to be able to remove a contact number when requested multiple times. Today was the last straw. We had scheduled to get a recall performed on her car. I get to the dealership at 8:30 per our appointment, only to be told the recall cannot be performed due to the flooding in Houston and needing to link up to their network there. Flooding in Houston is not their fault, but not calling me ahead of time to reschedule is completely unacceptable since the issue has been going on for several days. I just wasted an hour driving back and for driving to their dealership for no reason. Who cares if they spent $XX millions to renovated their store if the costumer service is atrocious. Never again will we be customers of any Red McCombs dealership.
response / report this review -
25 August 2017
Today I bought a brand new 2017 Corolla. My sales person, Andy Mendez was helpful and knowledgeable. I really appreciate the time he took to find my needs and make sure I got the best deal! I was worried about being grilled in finance but Rudy was very easy going. Im glad it was an smooth process. I love my car!
response / report this review -
18 August 2017
Ludicrous charges, unethical staff. Best example: $120 just to get an AC looked at, not fixed, even if there's nothing wrong, even if the parts are covered by your Toyota protection plan seriously. The salesmen are desperate and rude if you decide to leave. The maintenance team will squeeze every penny out of you they can. Great if you're rich. They're obviously not hurting for money given their success. Don't feel bad if you give someone more appropriate for your business.
response / report this review -
06 June 2017
Never go there. I came all the way from another city to look at the cars because they seemed reasonably priced. The salesman I engaged with had no clue about the cars, kept giving us wrong model information and then when he finally brought his manager to discuss a deal, the manager offered me the same initial offer this salesman did at the very start. Who does this? The sales manager was very disinterested as well. All in all spent 3 hours there and decided this was such a bad experience that I would switch to a Hyundai. Really sad, because I love Toyotas. Anyways, don't bother going there. Wasted so much time and money travelling there.
response / report this review -
01 June 2017
This is by far the best customer service I have received at a Toyota dealership. Gilbert, my service advisor, has exceptional customer service skills. Franky, the mechanic, went above and beyond to get my suv serviced quickly. These two make a wonderful team and because of their outstanding service I will return to Red McCombs for future repairs and maintenance.
response / report this review -
19 May 2017
I've been getting my Camry serviced here for several years and their professionalism is unsurpassed. I love my Camry but I was considering trading it in for a larger Toyota make and so was pursuing the Certified vehicles at Red McCombs. Michael was incredibly personable and knowledgeable. He spent a significant amount of time explaining the differences between the models I was considering and was straightforward in our communication. When the time comes to trade my Camry in, Michael at Red McCombs is who I'll go to! (The fact that he is prior military is an added bonus in my book!)
response / report this review -
19 April 2017
This is hands down the best dealer experience I have had in the state of Texas (lived in both Austin and Houston for a number of years each). The customer service is unbeatable, the service is quick and efficient, and if there any problems that arise, they discuss it in a professional and approachable manner. I would highly recommend Todd Patterson, as we have used him for our entire time as our point of contact while here in San Antonio. We referred him to our friends, who have raved about his unmatchable customer service, professionalism and ability to accommodate any schedule just to ensure our car needs are taken care of. If you are new to San Antonio, or need a change to a great dealer who cares about you, your car, your time and money, head over to Red McCombs and ask for Todd. You will be amazed! I don't know what we would have done in San Antonio without his help. Truly the definition of excellence in customer service. Thank you, Todd!
response / report this review -
11 April 2017
This dealership has gone above and beyond to help me! Todd in the service department is excellent, and went out of his way to help me when I was having tire problems. He arranged for discount tires to replace my tire under warranty and coordinated a rental car when my air bag had a part on recall. I have a friend who had a great experience with Todd's help as well. He was patient, explained everything that was going on, and was always available via phone for any questions I had. I highly recommend this service department!
response / report this review
