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Added by Jopie, at 14 February 2017
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9 Reviews
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03 November 2017
Great place for a quiet getaway. The rooms are nice, but not fancy. There is a 5 star restaurant on site.
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14 October 2017
WEBSITE is a complete lie. I am so disappointed that RB would take advantage of the only vacation our family will have for a long time. We had planned our vacation for many months and saved up our $ (debt free over 1 year now). We are a family of 5- 3 kids 14, 10, and 8. RB website painted a picture of a family friendly resort. It is absolutely not a family resort! The pictures are inaccurate. I would hate for another family to have to take 3 days out of their vacation time like we did. We paid $362 a night (taxes & additional kids included in that). We stayed in #10 with jacuzzi(never worked). The 1st night A/C was broke. Electrician fix it the next day around 5 or 6 p.m. The jacuzzi was one of the main reasons for us paying such a high price for such an older hotel. It never got hot and then found out that it was broke and the water never gets filtered. They just "put bleach in it to kill the algae" not sanitary. We own a pool. Water has to be continuously filtered(@ least 10 hours a day) to kill the bacteria. The 2 ladies at the front " management" argued that clorox kills everything! Really? Wrong. Besides that it didn't get hot. Eventually that was blamed on the electrician who came to fix the A/C(he blew the pump up). Then they don't tell you on the website that kids are not allowed in the resort spa. Also the free use of kayaks also end at 4pm along with the boats. And the biggest deception has to do with the so called free wifi. The only place u can get a free signal is the 2 chairs directly in front of the office. Which are in high demand so we resorted to sitting on the ground along with other resort guests.Here's the kicker: you will get 2 very strong signals for the WiFi that you pay for by the hour. That I am almost positive they get kickbacks from so that's why the free Wi-Fi signal is so weak it is drowned out by the pay as u go Wi-Fi signals ×2. When questioned about the so-called free Wi-Fi she said there are five hot spots around the resort well then why did no one in the resort not one guest that I spoke with able to get any free Wi-Fi except in front of the office. I regret that I did not ask her to show me those five hotspots so if you're there and she says there's 5 have her show them to you. Also if you spend a half a day on the boat (2hours)it's $14 fuel charge if you spend the whole day(4hours) it's $28 fuel charge. Which really that did not bother me but just adds to the overall disappointment. Also they add a 15% gratuity on to any and all Resort amenities used (so called free breakfast and boat fuel). Charged to card on file. I am relieved that we didn't have to argue much to get refunded the last 4 of the 7 days left of our vacation so we could go somewhere that is kid friendly. It took a day of searching online but did get a room at the Hyatt in Marathon. It was excellent and really helped turn our vacation in a positive direction. I do want to add that Jessica one of the housekeepers was always willing to go above and beyond and do not want my review to reflect upon her. Mainly just the 2 ladies that run the place. So please if you have kids please please keep looking for your vacation resort. This is not it. Don't be sucked in by "free use of boats, kayaks, and wifi). You will regret it. I don't usually write reviews but felt compelled to warn families not to make same mistake as we did. This was our 1st trip to the Keys as a family. BTW we stayed at the end of May
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18 September 2017
We loved it and cannot wait to return. Boat included. Whattttt! It was awesome.
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13 September 2017
Very nice people working there, but the place was very dumpy. Everything is very old and plane. The tables in the restaurant were at least from 1980, and the carpets were filthy.
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23 April 2017
I can't believe how bad this place is. We just had a rain storm come through and water started coming under the wall into the living room. Called the front desk and they said they would bring some towels over when it quit raining. Started looking around to see if the water was coming around the window and realized that all of the window locks were missing. Talked to the front desk and was told well that's because some of the guests like the windows open and some like them closed so they couldn't screw them shut. " REALLY" how about just fixing the locks? Wouldn't be so bad if we hadn't run into some cops last night who were looking for someone right outside. Oh him they caught him. The oven is corroded the shower is missing grout the "KING" size bed is two twin beds shoved together and the light doesn't work in the bedroom. Stay away from this place like the plague.
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06 April 2017
Got charged $50 more than the advertised price. The boats they had were 16ft skiffs not Boston whalers. The place was dirty we bought our own sheets and blankets from a near by Kmart because the ones they provided were terrible, gross, and extremely outdated. Nothing is kept or clean. Couldn't swim the "beach" is surrounded with rocks, sea weed, and trash. Animal poop all over the walkways he entire time. I've never written a review on anything anywhere before but I had to share my disappointing time. I would not recommend it at all. :(
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27 March 2017
Came here last year with my girlfriend and step father. First impressions of the place are not bad. However updating some things could be updated paint job and new ac units. This place isnt the most expensive and isnt the cheapens in the keys either but it was quiet on the beach and BOATS are included in the price. Also very dark place in the night sky so noticed the milky way for the very first time ever( im from Orlando)and would be a great place to bring a telescope if you own one. Lady at the desk was very nice as well as the men that worked the boats and the deck. No issues at all this really is a great place to stay.
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25 March 2017
DONT MAKE A RESERVATION!
I had to cancel a reservation I made and I was told that the refund would take 2-3 weeks. It has now been over a month and no refund. I have called them multiple times attempting to get answers and they keep telling me people will call me back. They have been extremely careless with our money! Don't do it!response / report this review -
21 February 2017
The description of the place makes the resort sound like a wonder land. If u want to enjoy a great time time for vacation I recommend holding your money for a better resort. This resort which didn't look like one was run down. I'd say built in the 1850's and haven't touched it since. I could not swim in the water. It was blocked by rocks and reef. There are no waves. While spending one night I got sick with a cough. They're air conditioning systems were bad. They ask for to high of a price.
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