Progressive Chrysler Jeep Dodge Ram
7966 Hills and Dales Rd NW, Massillon, OH 44646, USAAbout
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Added by Jopie, at 15 February 2017
Opening Hours
- Monday 9:00 AM – 8:00 PM
- Tuesday 9:00 AM – 8:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 8:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 12:00 – 4:00 PM
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15 Reviews
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09 December 2017
I recently purchased a vehicle from here and I had a great experience. I worked with Natalie and she was really sweet and down to earth. She was knowledgeable about the vehicles and was very patient with me with choosing a vehicle. She never made me feel pressured or judged when I told her that I had a budget to stick to and I was appreciative of that. I end up getting a pre owned 2015 Equinox and I love it. I do think that for it to only be a 4cyl engine it was a little pricey, and it only has one key to it but I understand it's a used vehicle. If you go to this dealer go see Natalie! She was amazing!
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21 November 2017
Bill is the true MVP here. We had to make a few appointments to get our Jeep fixed, but he got me in and taken care of. He was informative, taking time to note each step and keep me informed of what was going on. He understood our issues and made sure they were taken care of quickly. He definitely works with the customer. If you are heading here to get service, look up Bill!
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20 November 2017
We drove over an hour to Progressive Chrysler Jeep, as the saleswoman we spoke with had indicated that she would make it worth our while to come in. When we arrived with our 4 and 6 year old, I was not optimistic that we would leave with a new vehicle. However, we were completely amazed how quickly we were able to negotiate a great deal, even my kids didn't have a chance to get antsy. Then our application was taken and in no time we were sitting in the financing office finalizing the deal. This has to be one of the smoothest vehicle purchases we had ever done. The entire staff was extremely knowledgeable and super friendly, we could not be more pleased.
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01 November 2017
Our whole experience at Progressive was AWESOME! We initially saw the Jeep we were interested in online. We called to come in and see it and Dakota Warne greeted us when we got there. He was super helpful and answered all the questions we had. My wife and I have been looking for a Jeep Wrangler for a long time . We have never had a dealership work so hard to get us into our dream vehicle! Dakota did everything within his means to make this happen for us! The whole staff was very friendly, accommodating, and made us feel very welcome! Dakota went above and beyond to help get us in this wrangler! He was quick to call us back and very easy to communicate with. I would highly recommend the dealership and Dakota to anyone!
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31 October 2017
John Kelly was amazing to work with! The first night I came in I was adamant about not buying a vehicle that night, but I just wanted to test drive and talk about payments. I never once felt pressured. When he gave me payments, John read my face and said "what would make you feel better?" when I said the other, lower priced Jeep, he didn't hesitate nor did he try to sell me on the more expensive one. John stayed late on a Friday night to talk me through everything. I ended up purchasing the vehicle on Monday, and even then I wanted to talk about more about it before signing my name. Every step of the way he was awesome, and I would highly recommend him and the dealership! Everyone else that I interacted with there was also great!! It was honestly a terrific buying experience!
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24 October 2017
This lovely lady will never fail you! Maria is so patient and definitely listens to all of your wants and wishes. She is always on point with the little details and is very upfront with her service! I love my used car and I will definitely be coming back to her for my next! Thank you so much, Maria!
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22 October 2017
Hilary Jackson did a wonderful job with carrying out the service on my Wrangler Unlimited for the first time. Everything was quick and easy. She is very respectful and kind. She has advised service for my Jeeps in the past and has always done a very good job. Thanks again! Dont forget to wave.
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20 September 2017
We bought a slightly used Ram truck from Progressive Dodge. Maria H. went above and beyond to help us find what we were looking for in a truck and made the buying experience quick and painless with NO sales pressure! After the purchase, an issue arose with our vehicle. Mr Tim Sanders and Maria worked together to make sure we were happy. Progressive cares about their customers even AFTER the initial sale! It's refreshing to see the owner is involved in every day operations! Thanks Progressive Dodge!!
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23 August 2017
I had higher expectations as I had gotten service here in the past and been very happy.
I waited 2 hours for an oil change and then was rushed out since it was after closing time. When I had questions I was treated to rude replies from the cashier and run around from the service writer. The young woman who checked me in at the quick lane was very nice. She would be the only reason I even gave one star.
My bill was 23 dollars more than I have ever paid before for an oil change on this car elsewhere ( it's my 3rd ) and it didn't even get washed.
Isn't the whole point of a quick oil change lane and not taking appointments for that for the service to be faster and more convenient?
I experienced exactly the opposite.
As a member of the service industry for 20 years and a member of a team in a competing automotive brand -- I would be extremely embarrassed to have treated clients in this way.
I will be sending a copy of this rating to Dodge as I am sure they would like to know how their brand is being represented.
UPDATEThis started as a barely one star visit. The service manager John reached out and agreed that the visit could have been better.
He did his best to listen to my concerns and make it a learning experience for his team. I appreciated his efforts so adding 2 stars.
I would be willing to try again and see how it goes.response / report this review -
24 July 2017
Dealership is almost an hour away from my house; It was worth the drive!
I left happy. The owners are good people that were working there the day I purchased. They came over, talk to us and we completed the entire process from start to finish with Maria H. Maria was so much more than a salesperson. Maria worked out the deal, was patient with my kids, was kind and even entertained them to help move the process along as smoothly as possible. I shopped around - they price their vehicles extremely competitively. And after working with several other dealerships in a hunt for the BEST dealI returned because of the price and because I learn they are extremely professional at Progressive. They were respectful of my wants and needs in a car. They were kind to my very young children. They were respectful of my budget. I didn't feel pressured at all!
Needless to say when I need a new vehicle, I will return to either the Chrysler, Jeep, Dodge, Ram side or the Chevrolet side. It feels like a family business in the way they treat customers with kindness.response / report this review -
17 May 2017
Excellent customer service, from sales to service. Service department went out of their way to make sure they made things right and made the repairs on our vehicle outside of the warranty at no cost to me. I would highly recommend buying your vehicles and having them serviced here, extremely satisfied with all of my experiences with Progressive Chrystler Jeep Dodge Ram. Tim sanders personally made sure issues were taken care of. Will be taking my business here from now on.
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16 May 2017
My experience here was amazing! Megan McGaha and her co-workers did anything and everything to make sure I was able to walk out of there with the best deal and the car of my dreams. I highly recommend everyone to go there, and I know for sure that I'll be back when the time comes to get another car.
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11 May 2017
Great dealership, the hour drive was worth it. It was a quick and easy process. I had a new car purchased the night I came in. Megan Roberts was the extremely easy to work with, she got me in a car with everything that I asked for and I was able to sign on the dotted line within less than two hours. Would recommend!!
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26 April 2017
I just went in today looking at a new Jeep Renegade. We weren't able to reach an agreement but Amber is a VERY good sales representative. I've worked with hundreds of agents in different vertices in my career and she's definitely in the top 5%. Her manager and the rest of the staff I met were also very friendly. You should enjoy your experience here.
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22 February 2017
I had such a great experience buying my 2015 Dodge Dart from Jon. They all made the car buying process as smooth as it can possibly be. I went into the car lot with a car in mind, but unfortunately before I got there it got sold, but Jon was quick to find a replacement car with better miles than the last, with only a slight increase of price. So all in all, I got a better deal in the end. This was truly a wonderful car buying experience. I drove over an hour to get there, and will definitely be making the trip in the future for any other car purchases. Highly recommend!!!
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