Name: Ron Marhofer Buick GMC
Address: 5617 Whipple Ave NW, North Canton, OH 44720, USA, US
Telephone: +1 844-572-1046

Ron Marhofer Buick GMC is a car dealer, located at 5617 Whipple Ave NW, North Canton, OH 44720, USA. They can be contacted via phone at +1 844-572-1046, visit their website www.ronmarhofergmc.com for more detailed information.

Location :

5617 Whipple Ave NW, North Canton, OH 44720, USA

Contacts :

Added by Jopie, at 09 March 2017

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

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Michael Ballans

16 December 2017

Jim Watts is who you want to visit at Ron Marhofer GMC. We were not bombarded with salesmen when we walked in. We knew ahead of time what we wanted. He did not try to sell us something we did not want. Jim found what I wanted and in a timely manner. I liked the fact he did not talk at us, but rather to us. Thanks Jim & team we will definitely be back when it is time to buy another GMC.
Austin Fagan

23 November 2017

Very ashamed. I was given the good old trick “the person behind you is going to buy the car right now if you don’t”. So I left, and sure thing I was called two days later being told the car was still available. And also come to find out by you signing a paper agreeing that they pull your credit score that unfortunately means that they request an actual loan from a bank. Never did I give them permission to request a 10,000 dollar loan in my name. But they did. So be careful when dealing with a company like this.
Chelsea C

11 November 2017

Price was right. No hassle. Nice people. Happy with my Jeep thus far. Was offered coverage on all things electrical and absolutely took them up on it.
Matt K

30 September 2017

I was interested in seeing two vehicles in your online inventory, so I called ahead yesterday morning ~9:00am to verify availability and make an appointment (to be respectful of your time). The person I spoke with on the phone assured me that both vehicles were available. I even got a text message letting me know the saleswoman I would be working with at my 5:00pm appointment and that BOTH vehicles would be ready. However, when I arrived at the dealership only one vehicle was there. After she stepped away to figure out what was going on, I was informed that one of the vehicles was still in Michigan and hadn't arrived at the dealership yet. Naturally this led to two questions from me 1) Why didn't anyone let me know this at any point today before I made plans and drove all the way down here? and 2) Why do you even post a vehicle online if you don't actually have it yet? The response was "sorry" and we'll let the manager know. I was unhappy with the experience, but not upset with the individual employees as this falls on management.

So, I called this morning and spoke to manager, Kyle, about my experience. I told him I didn't understand their process (related to my two questions above) and was unhappy with my inconvenience. His response was "sorry." I told him that I am still interested in the vehicle that had yet to arrive, but wasn't happy with the customer service aspect of my experience. His response was that they "can't discount the price of the vehicle." I didn't even ask for a discounted price?? I further explained that I didn't feel like they (Marhofer) cared to have me as a customerhe offered to call to me when the vehicle arrives to the dealership.

This illustrates my dissatisfaction with this dealership. They place no value on customer service or earning a customer's business. Rather, they have a mentality that since they believe their prices are the best, there is nothing else that can be done. They create this sense of "we have low prices, so we don't need to do anything else." They make you feel like your simply just another person that will buy car from them, and if not someone else will.

I get it, you feel confident that you offer competitive prices. But, for many this is still a significant purchase and it would be nice to feel happy about the transaction. It would be nice to feel like an inconvenience to me (that was your fault) was something that actually mattered to you and that you want to earn my business. It would be nice if you showed that you care about your customers.
Kris Holdeman

05 September 2017

Great customer service. Great environment, very clean. Very competitive prices. Wish all other dealerships we're as good and friendly and truthful as this one. Would recommend to anyone needing repairs or even just an oil change.
Tricia Ostertag

27 June 2017

I've been buying cars from Steve Richards at Marhofer for 20 years. There is no one I trust more to sell me the car that's right for me. The entire staff is friendly and knowledgeable and you're never pressured. No haggling. No games. Just great customer service from the best in the area.
Paul R

16 June 2017

Purchased a used vehicle last week and could not be more pleased with the staff at Marhofer in North Canton. Steve Richards was the sales contact. He was very knowledgeable and helpful through the process. Great communication via text and email with no high pressure sales tactics. Excellent price on my new vehicle and more then fair on my trade in. A very customer focused dealership.
Cornell Jemison

28 May 2017

I recently purchased my new vehicle on May 12, 2017. I'm very ecstatic about the vehicle which is a 2014 GMC Terrain. I was very very impressed with the excellent service from Jordan Davenport and Anthony Craigg as well as the rest of the staff. They really made me feel apart of the Marhofer family. Everyone was very helpful. From their amazing fleet of new and used vehicles to the excellent customer service, you are in great hands when it comes to purchasing a vehicle from Ron Marhofer Buick GMC dealership. They made the car process very painless. All I had to do was give them my price range and what I was looking for in a vehicle and they did the rest. It's that simple! I definitely recommend them to anyone and I have already spread the word about the dealership! Keep up the excellent work 👍👍
Dimitar Bozinovski

25 May 2017

Recently purchased a vehicle and the entire experience was very pleasant.

Steve Richards was my salesman and was excellent. He had the vehicle I was interested in waiting for me out front when I got there and was very helpful. Tristan (finance) was also a pleasure to deal with.

Overall great team!
Matthew Boettcher

24 May 2017

We drove all the way from Columbus to test drive and purchase a used car here. I called ahead to tell them what I was looking for and when I arrived it was out front and ready to drive. They had me on the road very quickly (at some other dealers those pre-test drive talks can last way too long). When we returned and were ready to buy they did an excellent job making sure all the paper work and available service packages were well explained. I came with my wife and two young children and, of course, the car buying process can be long, but the entire staff did a great job making my family feel welcome with snacks and smiles as my little ones went from using their very nice kids corner to exploring the showroom. At one point while signing paperwork I lost track of one of the kids for a moment and found him chatting up the front receptionist who very kindly indulged him. Great car, great price, great facility, great people. They made the two hour drive totally worth it.
Charles Brooks

19 May 2017

We recently bought a vehicle at Ron Marhofer Buick GMC in North Canton. My wife and I truly had a wonderful experience! I cannot say enough about the information that we received while we were there. Marcus McMullin was our salesman, and he was very helpful in getting us in the right car for our needs. Anthony was also very helpful . We took the car back in to get some paint chips fixed and all went well . We are very happy with this experience. Thanks Again
Lyndsay Paisley

16 March 2017

Our experience at Ron Marhofer Buick GMC was superb! Having two small children, I was really appreciative of their patience both with me and my children. One of the salesmen even sat and drew pictures with my children while we were waiting for my husband to arrive to test drive a car. Steve Richards was an excellent salesman and answered every question we had before, during, and after our purchase. He has expressed gratitude in multiple ways since our purchase, which makes us feel appreciated not just as customers but as a good acquaintance. Steve has checked in with us about our satisfaction as well. All in all, it was one of the most pleasant car buying experiences we have had (and car buying is not one of my favorite things to do!). We would definitely recommend Ron Marhofer Buick GMC to our friends!