Great place to do business. Oliver and Alex definitely went above and beyond the call to get me in the vehicle I wanted!!
Always have a great experience when I go in, I also bought a great car from here that works really well.
Alex and Oliver are amazing! They make the car buying experience very comfortable and easy. Fantastic place to go if you are looking to buy a vehicle!
GREAT STAFF! VERY FRIENDLY ENVIRONMENT THEY DID EVERYTHING POSSIBLE TO HELP ME OUT, AND IM LOVIN MY NEW CAR!
ALEX IS THE BEST SALESMAN EVER! GREAT SERVICE. And he's pretty cute.
Alex at preferred helped me get into an awesome newer car for a pretty great price. Would recommend anyone to go there.
This is our 4th time buying a vehicle from Preferred Auto Group; the second time from Oliver. We continue to go to Preferred because we know that we can trust the quality of the vehicles and the customer service is top notch. Oliver went above and beyond to make the process go smoothly. If you want 5 star customer service shop here. We love our 2013 Honda Odyssey!
We just bought a 2011 Chevy Equinox! We love it!! Oliver is a great salesman, he heard our wants and needs for a vehicle. He provided a vehicle that fit our needs and was affordable for us!! We highly recommend coming to Preferred Auto in Auburn, IN! They do have new staff, not sure how the old staff was. But I definitely recommend the new staff they have!! Thanks guys for all your help, and we will be back, in our future vehicle purchases!!
Went with friend to get a car. Things seemed good when we arrived and while we test drove a few cars. Then the hard selling started including telling my friend information that was false and completely misleading. Multiple agents made calls for about a week trying to talk him into buying from this location. I will not go back here to look at cars in the future.
Terrible experience just trying to shop. Avoid.
Where do I start??
Terrible even insulting approach to a customer. Although Jimmy V (our lead sales guy) was outstanding, the whole experience was wrecked by an incompetent "sales manager" Rob Bixby. Worst car buying experience EVER. Unfortunately we ended up buying that van. Long story short, after negotiating a price over the phone and emails, when arrived on the lot after 3 hrs of driving, the van was filthy underneath the seats. We were told it was detailed. It was NOT. So I have asked for some kind of workable solution, not lowering a price, just get me a clean van with no hair glued to seats, food crumbs and some fluids spills. Rob would not even want to hear my concerns, just flatly refused to talk and wanted me to leave when I objected to his business and customer relation practices. Made some remarks that could be taken even to court for prejudice to people of different origin. My wife is a witness! I work and travel internationally on business a lot, however, I have never seen so incompetent person to be sitting in a manager's position. If you offer a detailed car, and customer point out to you that it was done improperly, sales guy admits that the detailing place did a "half a## job" - is my request to offer a clean car so ridiculous? I did not ask for any discounts, I told them they can pay directly to a detail shop that would clean it a professional way. I did not want to spend 6hrs of round trip to bring a filthy van. I did not expect Preferred Autogroup to be such a low end used cars lot. I'm disgusted with this whole experience. I hope the van will turn out to be a long lasting addition to our fleet at home. In case of questions, feel free to contact me.