Great quality shoes! Price seems a little high for me but you get what you pay for here. Staff was very helpful and they had a nice selection of children's shoes too. Winter boots were limited as those available were spring time, rain boots. Children's area is in a side room to the main area and has a separate exterior entrance. We've returned to this store several times for walking shoes that have the extra support we need. Our Podiatrist recommends this place too.
I cannot get over how nice the whole experience was. I walked in, started browsing around the area where I thought I would find what I was looking for and found assistance right away )without asking of course. The man who helped me was very nice and polite, and of course, helpful. The prices were reasonable, and it just gave the impression of a really nice, friendly place. And on top of all that, even though it wasn't really that close to Christmas, there were free cookies on the way out.
Checkout the sale section!!!! Found what I wanted in the same color as “past season” for like 50% off! My boyfriend wanted to buy some new keens and we ended up getting two pairs for the price of one. The clothing section is small but has nice products. Customer service is really great. The guy explained to my boyfriend what type of shoes would be good for his knee problem coming from personal experience and didn’t try to force us to buy something. Really like the fish tank and train display. Only positive experiences here and I try to stop by when I’m in the area. But I’m telling you the upstairs sale section is awesome!!!
I can’t begin to say how awesome Playmakers is. The staff were all amazing with my daughter and I both and the store went above and beyond to put my daughter in a good pair of shoes. They have definitely earned my business!
I had been told that Playmakers is the best place to buy shoes because they stand behind their products and their customer service is second-to-none. Today they proved it! My son's shoes seemed to be wearing out faster than I thought they should in two months. I was told by a young lady over the phone to just bring them in and they would find something that worked better for him. Sure enough, Ryan at the front counter showed us several types of shoes that might be a better fit for him, based on where he was wearing out the first pair. The exchange was made cheerfully with no questions asked, and my son walked out the door wearing the new pair! The only cost to me was the difference between the first pair and the new pair. You won't get that kind of return policy anywhere else!
The staff is very knowledgeable and helpful. Karl helped me with my shoe selection. I have various foot problems. He was able to to suggest two pairs of shoes that will help. Thank You Karl!!! Update! The two pairs of shoes that Karl suggested solved my foot problems and I am back walking! The Topo shoes are excellent and well as the Alta shoes. Just purchased a new pair of Alta neo waterproof shoes for winter. My advice to anyone looking for shoes is to purchase them here. I drive thirty miles each way. Their prices are the same as Amazon and You get knowledgeable service for free! I purchased a lot from Amazon but no more shoes. Thank You Karl and Playmakers for being there to help!!
Staff is super knowledgeable and friendly! Whether you're just starting up running or a long time pro, they're great. Just go in knowing you will be spending a good chunk of change on quality gear that will make your workouts better.
Stopped in there to buy new running shoes. Louis was extremely helpful answering questions, suggesting different shoes to try, and explaining people's usual running form vs. correct running form. Rest of the staff was also welcoming. Will be going back again next time for new shoes.
Extremely helpful staff! I love this place. The prices aren't out of line for the quality of the products. The return policy is great too
Bought a pair of shoes a couple of weeks ago and appreciated the service. I'm here reviewing and suggesting that readers go to the Good Form Running class. I've been practicing for years but learned more tonight than I could in any book or by watching videos online. Totally worth an hour of your time for all of the hours you spend running. Plus, it was fun and free!
Excellent customer service experience. I am new to running and was looking for a pair of nice running shoes. I had done a little research online and had a pair of shoes in mind. The associate I worked with showed me the shoe, helped me try it on, try it out on the treadmill, and suggested another shoe based on my foot/step type. I was skeptical at first thinking he was just trying to upsell me but that was not the case at all, the shoe that he steered me towards was slightly less expensive and the additional stability it offered was immediately noticeable. After today's experience I will probably never again go to one of the big box stores for a pair of athletic shoes. The knowledge of the associates at Playmakers and the personal attention they offer is something I have not experienced at any store in a long time. Highly recommend playmakers to anyone looking for the perfect pair of athletic shoes.
Alyssa was AMAZING! She was super patient with me and helped me find the right running shoes. Go to playmakers and ask for her!
I went to see the FREE sports medicine professional after having long term knee issues that my physical therapist could not resolve. While I had seen my physical therapist for several sessions over the space of a few months with no solution, the sports med person at playmakers instantly noticed I had flat feet and I needed a more supportive shoe. I bought some and my knee issue was cleared up immediately. Very helpful staff and the sports medicine sessions are a huge help.
Best place in Lansing/East Lansing area for hard-to-find shoe sizes. Also amazing selection of stylish athletic wear. Look for beautiful oversize aquariums and koi pond just for fun!
Absolutely awesome staff. They go the extra mile to help. Today 2 gentlemen were incredibly patient helping my husband ,who has dementia, learn how to put on his shoes. They made sure all 3 pairs were easy for him by constant adjusting. I am grateful!