Cathy had spoken with us earlier in the day, she has cars ready and waiting for us. We arrived later than expected and by the time we made the deal it was past closing time. Cathy stayed late and was incredibly kind. Super sweet she even found a bow for my car!!
Nice vehicles. My credit got noted though it was not a soft check! Full 3 stars because sales guy was very nice!
We trully appreciate Michael S and Sunny service.
They never forced the sales or tried to give us bad advices. They were also really helpful to find a good insurance contract.
After sale is not same quality. The manager with (pretended to be) red hair just look at any way not to apply guarantee
Matt was amazing, super patient and knowledgeable. The finance department was a breeze. The service depart experiences have been super painless, very reasonable prices. Great people all around. I recommend Orlando Hyundai
We trully appreciate Michael S and Sunny service.
They never forced the sales or tried to give us bad advices. They were also really helpful to find a good insurance contract
Very nice people and beautiful dealership. Heater would not work. Turned out to be just a senser. They ordered the part. Went back in 2 days and had it put in. Works great. I didn't know my new car 2016 had nav capability. Found out it did and ask the salesman to show me how to set it up.he didn't know how. I went another dealership and they showed me in 10 seconds. I love my beautiful black Hyundai Sonata. She's classy. Elegant. Rides like a dream and has everything on it you can get on a car. Dream come true.
What a scam. Brought my car in for a computer update and to see if they could find the source of the grinding sound my car made while accelerating. They charged me $115 for a diagnostic fee, then came to me and told me it would cost almost $1700 to fix my car. I took it in to a local garage the next day and they told me I had almost no oil in my car. Checked the paperwork Orlando Hyundai gave me and it said the engine oil was checked and okay. The local garage put oil in and the car runs fine now.
Have been trying to speak with the service manager for days and they won't return my calls. Will never go back to this dealership and would not recommend them for service to anyone ever. I would rather drive to another city than go to this place again.
Was looking for a nice, affordable car and at first started looking online and ended up speaking with Suzie Clark at Orlando Hyundai. She made our car buying experience quick, fun, and fair. Thank you Suzie and to all the staff at this wonderful establishment. I highly recommend this dealership to anyone looking to buy or lease a new or used car, they take pride what they do.
ALWAYS A BAD EXPERIENCE. I have had way to many negative experiences at this dealership. I purchased a brand new 2016 Sonata at Orlando Hyundai, not only is the pressure in the Sales dept. ridiculous, but I got ripped off on the vehicle price big time (ripped off about $6,000!!)
I unfortunately was in a car accident about 8 months after buying from them and to retrieve paperwork for my GAP insurance claim was nearly impossible. The director of finance, Michael, never returns calls. When I went into the dealership several times to have copies of my contracts printed, so many people were rude, and the first THREE times I couldn't get ANYONE to print them. And the DIRECTOR would never return my calls. This prolonged my car getting paid off by nearly 7 months!!!
Last BUT NOT LEAST, I made a service appointment a month ago for another Hyundai I purchased at another dealer which is also a 2016 Sonata that I bought for $6,000 less than at Orlando Hyundai. When I showed up for MY SCHEDULED APPOINTMENT, the service adviser turned me away saying they were "too full" to take anymore customers and offered nothing for such a huge inconvenience.
ALWAYS BAD CUSTOMER SERVICE, ALWAYS!
Hands down the fastest, most courteous service. I was greeted as I was literally exiting my car with " how can we help you".
This dealership is rude, I was appalled. When I asked for a price and let them know I was a dealer I got completely disregarded, I have a house in Orlando and driver license in Orlando but a business in another state I asked for a price so that I could purchase a vehicle from them and was immediately hung up on, I had to play follow up with this dealership calling for hours! Isn't follow up a salesmans job wow I'm confused.
HORRIBLE EXPERIENCE TERRIBLE SERVICE!! The sales person , Cathy, was unfriendly and uninterested that we came in the dealership to purchase a vehicle. Kept assuming we could not afford a vehicle we asked about and was downright rude. Came to us with a horrendous offer almost $10,000 more than what we were quoted at another Hyundai dealer for THE SAME vehicle. We ended up purchasing the vehicle from the other dealership but could not believe the unprofessionalism that we endured at Orlando Hyundai! Cathy also kept our key to our trade in vehicle and when I walked back inside to retrieve it, she was actually laughing and talking about how she treated my wife and I with a fellow employee. This is the most unprofessional dealership I have ever been to and I have been in the auto industry for a long time. I hope that the management really looks into the way they are treating customers here. Disappointing!
Purchased a 2017 Hyundai Sante Fe Sport here this week, with the help of Mike Stone. It was my first time buying a car by myself and he was extremely patient and informative, he made me feel completely comfortable and explained all my best options to me. I would recommend Mike to anyone!
Wonderful staff. Prior to sealing the deal with Suzie Clark, other staff were nice but not pushy. I was surprised by the wonderful experience. Suzie knew what I wanted and what would fit in my budget; she did not try to oversell me a vehicle with options I would not be happy with and I appreciated that. I love my RED Santa Fe Sport!!!!!!