About
Location :
Added by Jopie, at 11 April 2017
Opening Hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 9:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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13 Reviews
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11 December 2017
I had a great experience at Napleton Ford in Libertyville. My salesman Dave Melamed was great and made me feel like family. The staff is great and very helpful. The fiance person Victor was just as good as Dave he answered all my questions and explained everything to me. I highly recommend Napleton Ford and Dave for you next Ford Product especially the Ford F150 pickup.
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24 November 2017
I was looking in to buying a 2017 ford escape ever sense i seen it on the ford website 4 months ago. So i went in to the dealer to see my salesmen Jim Mueller who had sold me my 2014 escape 3 years ago. Jim was very patient,respectful and friendly when i was looking and made sure i got everything i wanted. Unlike most salesmen u hear about that there only interested in selling a car, Jim isn't like that whenever i brought my car in for service or just came buy to look around he would ask how i was doing and how i was enjoying the escape. So i knew he was the guy to see this time as well. Jim told me they weren't out yet but when they are he would call me and a few weeks later when the first arrived he did. When i saw it in person i knew it was what i wanted. When i was ready to buy we sat down and he went over my options and asking me what i liked. He located one that was perfect and had everything i wanted. Jim gave me a good deal and now i am the owner of a 2017 ford escape titanium and even showed me some cool new features.I highly recommend Jim Mueller of Napleton ford Libertyville. Thanks Jim your the best
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14 November 2017
It's been 10 years since I purchased a car and I couldn't be happier with the experience. Three of the nicest salesman, Steve, Mike and Larry assisted with my questions and thoroughly walked through the SUV to ensure I felt comfortable with the purchase. Negotiating was wonderful and I absolutely love the used 2007 Lexus I drove off the lot. Its been 5 days and I took on a weekend trip, it drove like brand new!!! Would recommend this dealership, customer service was outstanding!
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28 October 2017
10/28/2017. Service dept is always friendly and helpful.
10/16/2017
Taurus was service with great care not to duplicate any prior service by Natalie and the “Koach”
Sept 2017
We purchased our second car from Randy S. The experience went very smoothly. Could not have asked for a better service and delivery from all .
We recently had our escape in for service.
Natalie knew our name when we entered the service area. She is always professional and handles our questions very knowledgeable. It is always a pleasure with her as our starting point in the service department.response / report this review -
22 October 2017
These guys are great! I needed to replace my truck and they found exactly what I needed. Go see Bill Swanson in sales and Dan in financing, they will get you on the road in an easy no pressure deal! I love the truck and I am so happy that I didn’t have to spend hours sitting around a dealership to get it.
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07 October 2017
Jim Mueller made the car buying experience smooth, no-hassle and straight-forward. I will recommend to friends and family to visit Jim. He will bring you water, candy, magazines and more! But, most importantly, you will drive off the lot in a fairly-priced, wonderful vehicle! Great job, Jim!
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16 September 2017
I had the pleasure of purchasing a new Ford Escape from Napleton Ford this past week. The salesman I worked with, Josh Reed, was incredibly professional and helpful throughout the entire process. He was very knowledgeable about all of the possible options allowing me to make an informed decision on the specifics of the car I wanted. He was very quick to answer questions that I sent him, even off the clock. He was dedicated to finding the exact car I desired and was successful! After the sale he spent an extra hour or so with me explaining the ins and outs of my new car. I am so grateful for all of his help. Overall it was a wonderful experience. I would recommend Josh and Napleton Ford to anyone looking for a new car.
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23 August 2017
Funny enough, Jim Mueller came to me while I was looking around their used car section, and I am SO glad he did. First off, Jim is a great salesmen, and a even better person. He's is extremely genuine and will do everything in his power to give you a great deal. Aside from his great personality, he's also willing to go so far out of his way just to cater to your needs. I'm going to be honest, I always hear the term "it's all about the customers" a lot of times it's because the company just wants to make money, and will do anything and everything they can to make that money. I'm not going to lie, I heard Jim say this phrase a few times and I couldn't help to think that this guy was out to make money. But towards the end of our time there, I could feel that this guy really was all about the customers, how do I know? Well I found a car that I actually liked, and I was willing to buy it at the price of the sticker, but Jim wasn't having any of that and ended up saving me more than just a pretty penny anyways. On a side note, according to Jim and confirming with my dad, my dad used to be a customer of Jim before his time here at the dealership, like a long long time ago, mind you they actually didn't recognize each other right away and it took the entire time we were there before they finally figured it out where they knew each other from. My dad said that even before this dealership place, Jim was just as genuine and caring as he is today. I'd like to point out this was after I had already bought my car so at this point there was no reason for him try to "influence" us. I highly recommend going to see Jim, and I personally will push people his way.
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13 June 2017
Absolutely amazing service. Didn't feel like I was being pressured into buying a car. All of the staff is genuinely friendly, especially the general manager! Walked away buying a 2016 Ford Escape and absolutely LOVE IT. Has all of the latest technology (sync 3 system, sony speakers, etc.). Highly recommend this dealership. The GM, Kevin Gordon, was very knowledgeable and friendly and made the purchasing process move smoothly. I have already taken it into the Service Department for an oil change and they took care of it quickly and even washed the vehicle for me! I would HIGHLY recommend going to this dealership.
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01 June 2017
Kevin, please know that my comments earlier were sincere. Julie did an amazing job earning my business. She put in a lot of work finding the right car for me and making it happen when other dealers didn't want to work at it. Josh did an excellent job finishing things up and explained the car's options very well. John in finance provided just the right amount of explanation without the hassle. I was in and out quickly with everything I wanted. Thank you all for a great experiencejob well done!
John Reakesresponse / report this review -
31 May 2017
My lease at Napleton Ford on my Ford Focus was finally up this month but luckily I had the opportunity to go back and work with the awesome team again when I signed my next lease! I went into Napleton knowing that I was not 100% sold on any one model of car and my sales guy Josh was AMAZING!! Not only was he knowledgeable, but extremely personable and made me feel like I was a PERSON -- not a vulnerable customer just waiting to be PUSHED into purchasing something I did not want [like some other car sales people tend to do] Josh and Kevin G. took great care of me and worked extremely hard to get me what I ultimately wanted. Not only that, but this was my first lease without a co-signer and they were incredibly helpful with the entire signing process!!! I love my car - but honestly can't wait to go back to work with them because they're great :)
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01 May 2017
April 27, 2017
SALES VISIT - NEW
"purchase new Escape" -
it was a great experience from beginning to end. Paul and Mike the Sales Managers at desk were very easy to work with, they
made the car buying fun. No pressure, all straight talk, answered all our questions, did
not try to push anything on us. They looked for the car we wanted, and did not try and
sell us anything off the lot. The purchase price and my trade in value were both very
fair.A guy named Steve handled the value. A comfortable, family atmosphere around the whole dealership. Would buy another
car there and will send my friends there for a car. Kevin was great to meet as General Manger thanked us ! Our salesman August was the best. Everyone should go to Napleton Ford.response / report this review -
18 April 2017
After spending a lot of time looking for a Ford Expedition in various dealers we were able to find the perfect vehicle. Daisy was our first contact and indicated that there was one available that fit our specific needs. Then after arriving we were really tired but they were extremely helpful and very relaxed atmosphere. The entire process was very easy. I pointed out some small issues and Jim M. was very understanding and took care of everything for us. After the sale they continued to be very attentive. Thanks to Jim, Daisy and the entire crew!
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