I really appreciate how Shannon and his colleagues in the Service Department worked with me to make sure I had the best price for my new tires. I am especially thankful for how they helped me with a car to drive over the Christmas break. That was above and beyond the call of duty and I am very grateful!
I went in there to have a couple of checks done on my Toyota Avalon 2011, and the bill came out to be quite reasonable. I had to wait longer than I was expecting. Just take your work there and do it on the comfortable sofas and chairs they have. The bathroom is really nice. All in all, I am a satisfied customer.
Ryan was extremely professional and knowledgeable about all of the Toyota vehicles and their options. He was patient and did not try to push us into anything. Overall, it was an excellent experience.
The staff were polite, helpful, and knowledgable, my appointment was made easily, and the service was completed quickly. There were no surprises, in payment or anything else.
I didn't wait in the service area, since I had to head back to work, but it had plenty of free drinks and snacks, and was clean, comfortable, well-lit, and has plenty of windows.
The staff I interacted with all seemed genuinely happy to be working there, and I was definitely made to feel like a valued customer.
Jan had a nail in a tire and Chris took care of her right away.
Then they spent about an hour teaching her about the GPS system - that took a little longer than expected; a learning curve for both the tech [with Anthony's help, of course] and Jan!
She was pleased with the professional courtesy and friendliness.
We have been very pleased so far with all of our Shelor Toyota experiences to date!
Thank you
Buz Booker
Made and appointment ahead of time. They were ready for me, quickly too my vehicle back, performed service, and had me out of there in a timely manner. Couldn't ask for more polite and efficient service.
Greeted by name immediately upon arrival, service completed within one hour, car returned to arrival point to assist my wife who has alzheimer's and uses a walker. All requested service completed professionally. Robert
The whole car buying experience sucks, but Shelor Toyota made it nice and easy. Not the typical all up in your space trying to sell you a car. Worked with Rick, great guy, recommend you speak with him. And Trey, he's cool too. Thanks guys!! Loving the new ride!
Helpful, prompt, and honest. They have found and fixed problems that should have been address by other shops. Good communication and they worked well with my insurance company. I always feel good about taking my car here.
We bought a used car from Shelor Toyota a few years back, and they have always treated us well from purchase to service. We had it in for its first major service recently - a seemingly minor oil leak that turned into an engine-out service - and they were great. They covered everything under powertrain warranty, gave us a nice loaner, and gave us daily update calls with status and thorough explanations of what was going on. Happy to keep doing business with them.
Taylor my salesperson was awesome. Very nice and very informative. This car was purchased as a first car for my daughter and he talked to her and answered all her questions. Went over everything on the car such as where the lights where, the wipers, everything. Helped her get familiar with it.
Even signing all the paperwork was an easy process.
Definitely recommend coming here to purchase your next vehicle new or used
Our salesman, Corey Harris, was just wonderful -- very well-informed about the car options, good listener, offered helpful info but wasn't pushy. The only small hitch is that whoever is supposed to figure out the absolute final price took about four tries to get the taxes (and therefore the bottom line) right. And we had to sit through the usual sales pitch about extended warranties, etc. After some bad experiences in the past, I'm hoping that the service department lives up to the sales standard.
I brought my vehicle in for its first service and had a wonderful experience. I was greeted with a smile and everyone was very friendly. I had an appointment, and my car was taken right back. They also have a play room that was perfect for entertaining my 2 year old! The best part about it was how fast they were-my car was done in about 30 minutes! I couldn't believe it-I have always had to wait at least 2 hours for any kind of service. It was just a tire rotation, so I'm sure that had something to do with the quick service! I'm looking forward to continuing to take my car to such a great place.
I just leased a 2017 Toyota Corolla and have every intention of going back to Shelor Toyota for my next vehicle. I would highly recommend Shelor to everyone whether you are seeking to purchase a vehicle or lease. The employees there are the best when it comes to friendliness, knowledge and customer service. Steve Fenney spent pretty much all day with us, letting us test drive different Corollas and explaining different features and never once did he pressure or try to sell us on a specific vehicle. He put the information in front of us explaining every detail and allowed us to decide what was best for us. He was extremely professional and courteous. Fantastic staff, fantastic experience!