Jeff, Angel, and Kyle are amazing. Best service department around.
I came in from out of town with my my 2017 Jeep making concerning noises. It was unsafe to drive, I was only in town for that week, and the maintenance was going to take more than a few days to complete, especially with parts that needed to be ordered. Angel and the mechanics made my car a priority because of he short timeframe, and my car was fixed within a few days! They could not have been kinder, or more knowledgeable about my car. It was a quick and enjoyable experience, and I thank everyone at Mountain Valley.
Very low key sales team. I have not bought yet, still looking but absolutely convinced I can trust this team!
After going to Adventure in Dalton and having a terrible experience, I decided to give Mountain Valley a try. Boy am I glad I did. I needed a van because we had baby #3 on the way. After being quoted at Adventure Dodge I wasn't sure we could afford a new one, but Mountain Valley not only put me in a new van, but a nicer one and it was $300 a month cheaper than adventure. I was blown away, their prices are better, and they give a fair price for trade ins. I will be going back again and again!
Fantastic service! Long story short, I bought a used 2016 Jeep Compass and after owning it for 12 DAYS, I've already had to replace a part on it. I live in Alabama and am at my parents house. I have to drive 6 and 1/2 hours tomorrow to Florida and my ABS and traction control light came on yesterday. In the midst of freaking out, I called Mountain Valley Motors and spoke to Casey. He told me he would check with the tech and see if he could fit me in last minute when I called around 3:50. The tech's start going home around 4. He was able to fit me in and ordered the part for me. Very upfront and honest and the part came in today and they even were able to fit me in today to repair it!! By far, one of the nicest service centers I've been to. Mountain Valley Motors is definitely a place to go to if you ever need service. They helped, especially Casey, make a bad situation as best as it could be. Thank you so so much!!
Positive. Have purchased 4 vehicles in last 2 1/2 years.
Parts dept.helpful and I feel I got a good price the battery
Service was helpful also. Thanks
We have bought a couple of vehicles from them and have gotten a great deal, and fantastic service each time. They are fair, they are honest, and that is rare in this day and age, I highly recommend them to anyone looking for a perfect mountain vehicle!
Service department is awesome! That lady running the service department Angel Adams, is as honest and straightforward as they come. She is always a pleasure to deal with
I got told that I would be taken care of. Just another tactic to get you in. Incompetent service department, poor customer service. Would not answer my question about the problem with my vehicle. They tried to convince me that it was something else causing the issue. All they are interested in is getting as much money as they can from the customer. I was allowed to leave after paying a $50 service agreement deductable with my brake problem not resolved.
Speaking for the service departmentFantastic friendly people. Extremely reasonable rates. Excellent service. I use this location rather than the ones closers to my home (180 miles away) because I know at Mountain Valley I will be treated right.
Nice folks with common sense that you can actually do business with. John is great, in particular. They don't start conversations with the monthly payment game, and they treat you like an intelligent, human being.
I don't even know what to say about them without saying anything I'd regret.
Just go somewhere else, trust me, they have a total of 2 loaner cars, and do not tell you the entire truth about anything.
I can't speak for all the salesman there but I can tell you about my experience with one of them. Reginald is the most sweetest honest sale man I have ever had the pleasure to deal with. So thank Mountain Valley Motors.
Absolutely the best car buying experience I've ever had.
No salesman with fake smiles,and no shady sales tactics.
Luann and Craig were so pleasant and helpful, and worked very hard to put me in the vehicle that I wanted.I would recommend anyone who's looking for a new or used vehicle to go and see the folks at Mountain Valley!