About
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Added by Jopie, at 16 August 2016
Opening Hours
- Monday 8:00 AM – 8:00 PM
- Tuesday 8:00 AM – 8:00 PM
- Wednesday 8:00 AM – 8:00 PM
- Thursday 8:00 AM – 8:00 PM
- Friday 8:00 AM – 8:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday 12:00 – 5:00 PM
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15 Reviews
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28 November 2017
Went to get oil change and tires rotated aswell as for them to check to see why my car was having troubles starting and after waiting 1 hour and 30 minutes they told me I was done and when I got into my car it wouldn't start. I went up to my service adviser and he came to take a look at the car and after he realized the car wouldn't start he called over the tech that worked on my car and the worst thing to hear from the tech that worked on your car say was said " so where's the battery" and he couldn't find the battery in the car he just worked on and did a 10 step inspection on so they called another tech and even he couldn't find the battery and it wasn't until they asked the head tech to look at the car to find the battery. The car is only a 2015 mustang not some hybrid with the battery in the trunk. It shouldn't have to take 3 techs to find a battery. Plus if the inspection was done in the car why would the tech who did the inspection not know where the battery is. Once they figured out the car needed a new battery the techs didn't even put the battery in instead the service advisers did which I heard them whispering which sounded like they didn't know what they were doing and now 4 days later a check engine light has popped on. Probably my worst visit at a dealer yet and i visit dealers daily for Work and by far this one needs a lot of work to do with its service department on giving their customers a quality service.
*Update seeing how Glenn the service director and Bill Howell felt about the situation seems to make this situation just a rare occurrence that happens and they did everything in their abilities to make the situation right by fixing the problem. Seeing how they felt about the situation tells me that they do care about the customers and how they want everything done right the first time.response / report this review -
27 November 2017
Very friendly, welcoming and helpful staff, but wasted a good part of my weekend due to misinformation. Sales rep convinced me the previous year model of Ford fusion SE I was looking for was in my budget, but on the day of purchase; gave me a drive out price which was almost 6k above what was previously agreed and displayed on the website. I loved the car but was left totally disappointed as I wasted 2 days doing multiple test drives in night and day with my wife. Could have let me know the right price the first time.
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05 November 2017
I had an appointment last Saturday morning for a 60K mile service and to check on the engine light (emissions) error message. I arrived at 9 am and was told that the 60K service would take at least 4 hours and cost $700. I decided I didn't have time to wait 4 hours (and wasnt prepared to pay 700 for it) so I asked them to do an oil change instead and I would reschedule for another day when I had more time. People who came in well after me were getting their cars back fairly quickly. After waiting three hours, I finally flagged down Mike the service manager, and asked about the status of my car. He said that it was probably ready and that he had a lot of paperwork on his desk and my paperwork was probably in there. Interesting since every person waiting (except me) had been checked out already. He came back about 15 minutes later to ask me my name. After about another 10 minutes he said that I needed a part to fix the check engine issue and it would be $550 and the part should be in Tuesday. They would call me. It's now the next Saturday and they never called. It took 3 hours for an oil change and to check an engine code, and it apparently would have taken much longer if I had not asked about my car. To be honest, I'm not even convinced they did the oil change. I was told they weren't charging me for the oil change and i got no paperwork when I left. Nothing. So how do I know if they did anything? I'm taking the car somewhere else to get the emissions problem fixed and to do my 60K service. I'm betting it won't cost $700 and $550 either.
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03 November 2017
I have bought two used vehicles here. These people are great! They do not pressure you and help keep your payments realistic. One vehicle had some radio issues, they paid to have it repaired. No hesitation. SAM was out sales person, he was easy going and informative about my new vehicle. I would go back there again for my next car and would refer my friends as well
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20 September 2017
I had a 9:30am appointment for an oil change/ tire rotation. When I arrived, the lady told me it would take an hour which is understandable. Over an hour and a half later, I'm still sitting waiting on my truck. This wouldn't be upsetting if I didn't have an appointment. I've walked outside, and have noticed my truck in the various stages off the work being done. I also noticed the service guy working on my truck, walking around texting on his phone for the majority of the time. Maybe less phone and more work to ensure a quicker turn around for your customers? Just a suggestion.
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08 September 2017
Was here to get recall work done on my Ford Transit van. Not only did they do the work in less time than they estimated, they also found 3 other outstanding recalls and did them at the same time at no charge. there was no upselling like some other dealerships have done with me in the past -- they asked what I wanted done, took care of my needs, and were honest about what they did and the costs involved. I will be back.
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25 August 2017
They did a good repairing my vehicle. They were fast too. I would have given them 5 stars but they tried to hit me with a surprise charge after the work was done. I had to speak with management and they acknowledged that they should have told me and waived it..They made it right. I would use them again.
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26 July 2017
Buying our '17 Explorer was easy and simple. Our salesperson worked with us to get our payments where we wanted them. And the environment of the dealership was relaxing and we didn't feel pressure from our salesperson. When reviewing the bells and whistles on our new vehicle the gentleman who helped me was patient and helpful with answering all of my questions. We are loving our new SUV!
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22 June 2017
Five Star Service
I have used this dealer's service department for oil changes as well as minor warranty work since buying my 2014 F 150 there. All of the work was completed as promised and before the time promised, outstanding for a dealership. Jeff Stevens has been my service rep. He is a good listener and interpreter of concerns. My last visit was about the brakes which I believe has been solved. Time will tell.response / report this review -
07 May 2017
Billy Howell Ford was Awesome. Our salesperson took time with us to make sure we were buying the truck of my husbands dream. He did not rush us at all and let us look as long as we wanted too. Then when it came time to sit down and discuss pricing, they didn't waste our time. They dropped the price to the lowest price and said this is what we can do. We have shopped around before and they always tried to double talk you and act like you are getting a good deal when your not. So I know when they gave us the price of the truck that they were dropping it down to the best price. I really appreciated not having to haggle with them over cost. Best experience ever. Also, our sales guy did something really sweet. He put a 2.00 bill in the gas tank and said to have a snack on him. It was just a nice gesture that made my husband smile. We also received cookies in the mail from Billy Howell Ford. I don't think I ever had such a positive experience buying a vehicle. Would highly recommend.
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21 December 2016
Bruce was just as easy to deal with as any car man I have ever dealt with. The van I was considering didn't have any photos on the site yet, but Bruce took some on his own and texted them to me. He made sure to answer all questions or find out the couple that he didn't have answers to. The buying/pricing process was easy and I got a couple of aftermarket upgrades. Bruce was out of town while the upgrades were taking place, yet he still kept me in the loop regarding the status of the van, doing his best to push its completion of upgrades. I have no complaints whatsoever.
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20 December 2016
My Ford Focus trunk latch is broken because of a recall. The service person told me someone could drive me home instead of taking Uber. They told me to wait in waiting room. 2 hours later I checked to see if maybe my car was done. I was told I should have talked to someone at another counter. They said they try and get me a ride because they haven't gotten to my car yet. I took Uber instead like I had originally planned. Who knows when or if they will fix my car.
Update surprise! suprise! The problem was not recall but wiring which is EXCLUDED from extended warranty we purchased. #whoreallyknows #thatswhattheysaysoitsnotcoveredresponse / report this review -
30 November 2016
I found my car buying experience at Billy Howell Ford to be extremely satisfying. Sales-associate James Mee had a vast knowledge and thorough understanding of his product. The ambiance of the showroom was relaxing and no pressure to buy was applied which I found to be very refreshing. I bought a silver ford edge limited and I am so in love with it, I almost slept in it the first night!. I will recommend James Mee and Billy Howell Ford to my family and friends in the future without hesitation whenever the opportunity presents itself. Thank you guys for a job well done.
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04 November 2016
Worked with some guys here to purchase 2 mustangs for each of my co-workers who moved over from India. Very accommodating and satisfying car negotiating experience. Transaction went smooth and everyone walked away satisfied.
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23 August 2016
I have never purchased or financed a vehicle through a dealership before and they made it so easy and answered all of my questions. Randy has continued to follow up with me to inquire whether I liked the vehicle and if I had any questions. Even after your purchase, Randy is still my contact for service on my vehicle and always will be. He truly strives for his customers to be happy. I am extremely impressed with their team there and CUSTOMER SERVICE IS TOP NOTCH. Ask for Randy for Sure; You will not regret it.
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