Always get top-notch service here on my car. The staff are helpful, the communication excellent and they stand by their work. Buying my car there was a pleasant experience and that has continued with the service department.
Impressive service platform. Willing to talk about service needs with the same level of genuine interest in the car and customer that one experiences when buying the car. I would not have my vehicles serviced anywhere else. Top notch professionals and super nice folks ready to help. Awesome from Mgt thru the ranks. Thank you.
I can not say enough about my car buying experience at Mitchell Volvo. The entire team was so helpful and went out of their way for me. Usually buying a car is a painful process but it was anything but here.This is the second Volvo I've purchased from Mitchell and I would highly recommend them.
Sales Associate Alan Selinger was great to work with and patient with all my questions. Buying a pre-owned car can be a challenging experience but the Volvo team prepped the car so it met all required specs and it was in mint condition. I look forward to sharing my experience with people who live within and outside of the Hartford market.
Buying a car is always stressful. But the sales staff there was courteous and professional throughout the process. I was not there to buy a new Volvo or any other high dollar vehicle I was buying a 13 year old Jeep and they still provided a great customer experience.
Excellent customer service, quality new and used cars. Always a great experience.
Great experience! The staff was very helpful and friendly.love the new Volvo!
Thank you for the amazing service. Mitchell Saab is top notch.
I've been going to Mitchell Volvo since I moved into this area over 3 years ago and they have taken great care of me during that time. Volvo is my vehicle of choice and I couldn't have found a better dealership than Mitchell Volvo.
Everyone at Mitchell Volvo was professional and easy to work with; calm and pleasant in demeanor. My wife and I knew what we wanted, and the sales staff worked with us to ultimately drive away with what we came in to buy. From sales to financing, we felt we were working WITH the team, as opposed to the team trying to 'work' us.
A Volvo is not what I would consider to be a commodity automobile, that is, one that people would use to shop against similar products from other manufacturers with the goal of buying value on 4 wheels with power windows. Most people, like us (young safety-conscious couple looking to start a family) dont go to a Volvo dealership because they want a car, but because they want a Volvo. That perhaps makes your job a bit easier if you are the one charged with selling the Volvos, but at any rate, it made for an experience that felt much more like a business-to-businesses consultative sales process than the typical pushy act you get at the 'commodity car' establishments.
I've already recommended Mitchell Volvo to my mother, whose dirt road-beaten Saab has seen its better years.
Single mom with three children, and my youngest is Autistic. Have owned three Volvo's and one Saab and this is my third Volvo even after a horrendous experience with the XC90 T6 transmissions back in the 2005 model. Bought a 2015.5 v60 wagon.
Seemed fine until our first long trip to Rochester, NY for a family funeral. Went to pull into Rt 495 traffic and put foot on the gas, car didn't move! Pressed the gas hard and it banged into gear-hard! My 87 yr old father and autistic son were in the car and we almost got broad sided!
Brought it into service, was asked if I had the ebrake on, um NO. Found out after demanding to check the engine, there was a full transmission failure code! Shocker!
Ever since that was fixed last month, the gear shift is much looser. Then took my Autistic son on a trip two weeks later at the end of July and backing up, car jumped into neutral and has had a hard shift, lag when pressing the gas, and then bangs into gear.
Just picked up again from Mitchell's and was told nothing is wrong! I pray, pray that my son and I don't get hit, pulling into traffic is a nightmare with this car. My palms sweat and I wait like a 90 yr old to ensure no cars are within sight-don't ever pull out if a car is coming-it's a DEATH WISH! Wish Mitchell would stand by their products more, not demean people, and not leave grease marks all over a brand new cars seat and kick plate interior after driving it for three days. Grease and tan leather don't mix. I paid enough for this vehicle, and they can't be respectful????????????
08/27/16- Ozzie in Sales is trying to help-we'll see what he can do. Bumping up to two stars for trying.
09/17/16-Thank you for the reply, Ozzie. Picked vehicle up last night, Volvo Rep found no issues. Went to wash the car after picking up my Autistic son and found many slightly deep scratches on the car that were not there when I dropped it off. Got home after car wash and have oil blow back all over drivers lower side of car. Sent Brandon pics in email of scratches and oil blow back. Back for another appointment. Put car in gear and hear the bang into gear, not normal.
Mitchell Auto Group is fantastic! I could not be happier with the service I have gotten there!
They go "the extra mile" for their customers!
My 2015 Volvo XC60 needed to go into the body shop for a minor repair and I was loaned a brand-new 2017 XC60 to drive.
what a NICE car this is!!
Thank you Mitchell Auto Group!!!
Mitchell Volvo made my car buying experience a very positive one. Straight forward talk, no pressure and good listeners! My least favorite thing in the world is buying a car but Christopher and the rest of the staff made it a lot less painful for me. I felt like it was a team effort. Many people, even those not directly involved with the transaction, were around just trying to make me feel comfortable. Oh! And the XC90 is phenomenal! The technology is awesome. It will be fun discovering all its features. Don't hesitate. Go buy one.
Yesterday we bought a Volvo C70 and I was surprised how it looks proceces purchase, no releases of if you will not be sure you have all the documents and does not check the car for point it does not matter whether used or new but they are doing. On the online price was different than that recorded on the spot, but after checking,because price was attractiveness and made I was there was when buying. High accuracy and attention to applaud.
I had my 2013 Volvo serviced and had a great experience. We don't live in the area; about 45 mins from Simsbury; we have a Volvo dealership closer to our home, but they have not been very kind, helpful and trustworthy as Mitchell. It was a pleasant experience. I recently fractured my ankle, and they were very helpful with assisting me to wait for my S60 in their waiting area. I have had Volvo's since 1975 and will continue to own Volvo's and Mitchell has become my dealership for servicing and purchasing my Volvo's. Very kind and relaxed environment. Excellent service! If you are seeking a Volvo dealership that is truly genuine, knowledgeable and most of all trustworthy; look no more, it is Mitchell Volvo of Simsbury,, CT