I bought a used GM vehicle before from Ken a number of years ago, and when I needed a new car I stopped to look at another on the lot. Dealing with Ken was great the first time and so I asked for him again. I had been looking at several different makes from several different dealers and I really do not enjoy the 'sales pitches' or dealing with the car salespeople. Ken was easy going and no pressure and made the buying experience the least stressful I've ever had. That's why I ultimately moved up in vehicle price and even bought a Toyota. It was my first foreign purchase since the 1980's and it is also the first time I've purchased a second vehicle from any salesman. That says a lot for me. Something I've never done is recommend a dealer or salesman, I feel confident in doing so with Ken.
The experience I had at Metro Toyota was like none that I have ever had buying a car. My sales consultant Terry Baker acted more as a consultant. He was careful to demonstrate the features of each vehicle and their related cost. In the end, I chose the car that was right for me and got a great deal. My time in the business office with Zeb Olsen doing paperwork was quick, informative and efficient. He, too, was careful to explain all my options for financing and protection services. I strongly recommend Metro Toyota, Terry Baker and Zeb Olsen to anyone who is shopping for a new vehicle.
Amazing Customer Service! Treated with utmost respect, professionalism and integrity. Questions all answered in a very kind and understanding manner. I think more time was taken with me as a female customer who needed extra explanation in a few cases. A great place in all respects to purchase a car! Thank you for making the experience a great one!
This was a very pleasant shopping and buying experience! We spent nearly 2 months making our choice. Everyone remained patient and pleasant during the entire process. We've now got them watching for the right car for my daughter. We have not yet had a chance to try their service department but I am expecting good things.
I can't say enough good things about my experiences with Metro Toyota. I am actually a Subaru owner, but will only take my car to the Toyota dealership. I've been going here for about three years now, and have always received consistently friendly and thorough help. I've never felt like I was pressured to pay for services that were not needed. I usually request to have David complete the work on my car, but everyone I've talked to has been very friendly and helpful.These guys are great. I am a territory manager and drive for a living so it is very important to me that I have a reliable place to take my car to be properly maintained.
Additionally, I recently had surgery on my foot and had several things that needed to be done to my car. I was unable to pick my car up prior to my surgery and was very worried about how I would be able to get it back. Kevin was so helpful and was able to arrange to have my car delivered to my house. He went way above and beyond to help me out and I greatly appreciated it.
I would absolutely recommend Metro Toyota to anyone who wants to be treated fairly and courteously and have a place they can trust to take their car.
Excellent customer service. Salesmen are professional and not pushy. We dealt with Alex and I would recommend him.
I Love my truck. Toyota has good customer service. Aron was great. Thank you too John.
They will work with you. Thanks Metro Toyota.
I very much enjoyed our car buying experience at metro Toyota. Robert Kearnes (our salesman) was very professional, courteous and knowledgeable. He worked with the financial team to have everything ready when I came in for signatures so it was quick and time saving. I am very pleased with my 2008 Avalon. Thanks Robert and Metro Toyota.
As I'm not a fan of the process, my experience @Metro was positive,easy, and quick! There was zero pressure, and no bad mouthing other dealerships/brands. I was greeted very promptly by a friendly salesperson while perusing the lot. I requested that he be honest, straight forward, and genuine, and he did not disappoint me. The finance salesperson was upfront and worked to get me the best deal. All in all a positive experience and I would certainly recommend Metro Toyota to family and friends!
Don was great to work with. He provided great customer service and tailored the deal to our needs. We will be return customers.
I love my Sequoia I purchased from Chris at Metro Toyota. It was exactly what I was looking for and needed. Chris made the buying experience easy and trouble free. I buy all my vehicles from Metro Toyota!
After having my 04 Tundra inspected for the rust two years ago and now it is SHOT, full of rust holes. I was told then, that it was good and was sent on my merry way. I have been around and under many car/truck here in MI. and have never seen a frame rust this bad. I was told by a local body shop and my auto shop ( the owner) that this is almost to bad to be driving. I now have a truck with only 136000+ miles on it runs great with a good body the I will not be able to drive or sell it.
This dealership told me their hands are tired and can't do ANYTHING about it, due to what Toyota has told them. SO I called Toyota and kept getting the same answer " there is no assistance at this time to help you" and you do live in a road salt using state. No kidding and you built a truck with a crappy frame.
Terry Baker is an outstanding salesperson. He did not pressure us at all and continually asked what else he could do to help. He took the time to explain all the features on the new vehicle and was very understanding. I would highly recommend Terry to anyone wanting to buy a car. The whole dealership was very clean and professional, it was a very relaxing experience. We have visited many other dealerships in the area while looking for a new car and Metro Toyota is the exceptional one. Anita L.
I worked with Terry Baker, who gave me a very reasonable deal on a 2016 Rav4. Terry went out of his way to accommodate me with extras that I wanted such as rust proofing the underside and applying paint protection within 2 days of my purchasing the vehicle. He ordered in door seals and a rear bumper protector, which were installed 3 days later. Terry handled everything associated with my purchase with efficiency. It didn't hurt that he is also a gentleman and a scholar.
Joe Lawrence worked on the financing for my purchase. He made the whole process easy, and was very efficient. I stopped by Friday night to look at the vehicle, and went into buy it on Saturday morning, This was probably one of the easiest transactions I ever made.