About
Location :
Added by Jopie, at 21 April 2017
Opening Hours
- Monday 8:30 AM – 7:30 PM
- Tuesday 8:30 AM – 7:30 PM
- Wednesday 8:30 AM – 7:30 PM
- Thursday 8:30 AM – 7:30 PM
- Friday 8:30 AM – 7:30 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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13 Reviews
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29 December 2017
Great service. Always exceptional! Kayla is amazing. Explains everything and is available for any questions. She keeps me posted on progress of my car. I honestly would come here just for the customer service she shows.
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02 December 2017
Last Saturday my husband and I were out browsing for a Mercedes, or a BMW. Honestly, I wasn't sold on either at that time. We stopped by a few dealerships prior to arriving at Mercedes-Benz of OP. When we got out of our car we were greeted by Charles Brownell. Charles was honest, but pleasant from the start. I explained to him my thoughts and concerns. I debated at length between two, and test drove both. And within an hour or so we found the car of my dreams! I really enjoyed the whole experience and look forward to working with Charles and the dealership (Fields) as a whole in the future! They were phenomenal!!
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01 December 2017
Everything was nice here and they treat you well The service just took a very long time.. Was quoted three different times all of which were way off. Great car though I love my BENZ!
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22 October 2017
JOE LUTZ “Thank you” for being unusually patient with me throughout the entire car buying process. Through all your work (& seemingly undaunted dedication to helping me), you were able to make my dream a reality! You got me into a car that is truly PERFECT for me – while keeping the numbers in a range I felt comfortable with. When I needed help trying to figure out which car would best fit my family’s needs – you were so accommodating. I cannot imagine anyone else running as many numbers (on such a multitude of cars) – as you did for me. You actually made the whole process relaxing and enjoyable! No offence, but “relaxing & fun” are not words usually associated with “cars salesman”! You’re amazing Joe. When it comes time to buy a new car, you will definitely be the first person I call. With abundant gratitude, S.
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03 October 2017
It's never fun spending money on automobile repairs. Orange Park service department has made three repairs on different cars in the last 6 weeks as seamless and organized as possible. My advisor, Wade, has provided exceptional communication and what I believe to be honest repair appraisals. I even found them to be $4 cheaper than SunTire for tire replacements. I hope I don't have to go back for a long time but at least I'm confident in their operation.
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03 October 2017
My wife and I saw an online add for leasing a Smart Car from Mercedes Benz with a really good price. I called to find out "what was the catch" and Carmen Santiago was the person who fielded my call. She explained the entire process and price and was extremely helpful. We made an appointment to meet with her and she gave us the full tour. She could not have been nicer or more professional and so we leased the car. Since we took possession of the car she's contacted us to see if there were any issues and there are none.
Not having dealt with the other employees at Mercedes Benz i could not say that they are not as helpful or as efficient and professional as Carmen but i can say if you ask for her you will be a very happy customer.response / report this review -
24 August 2017
The Mercedes dealership on Blanding Blvd. Jacksonville is the gold standard for customer service. My service advisor Wade was extremely cordial, knowledgable and comprehensive. He stayed on top of 3 different issues and kept me informed via text on the status. He made sure I got a top of the line loaner. You get what you pay for, so for good reason I would highly recommend this dealership. A longstanding standard is "satisfy the customer." I think what separates one business from another is not to "satisfy" the customer, it's to DELIGHT the customer. I'm DELIGHTED. Well done to all involved.
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22 August 2017
I don't usually write reviews but I know that kudos are due where kudos are due. First, my husband and I live 15 minutes away from the Mercedes Benz Jacksonville location but we were treated poorly there so we decided to give Mercedes Benz of Orange Park a chance. As soon as we started to look at different vehicles Austin Mckinon approached us and made our day of car shopping all worth it. He was patient with us as we drove a few different cars and his knowledge of them helped us make our decision easily. The E 400 it was! The level of professionalism and charisma he shared with us gave us peace of mind with our new Mercedes. We will make the longer drive to Orange Park every time we need a new vehicle and we recommend that all do the same. The staff is tremendous delight.
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26 June 2017
Sales reps are great. But if you go to servicing and are outside of regular warranty watch out because of course, you won't be a priority. In fact never go to any dealership to get your car serviced unless you have original factory warranty. Doing it yourself or indie shops are your safest bet.
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24 June 2017
As soon as we were ready to start looking for a new vehicle, we called Debbie Mills, the General Manager, @ Mercedes-Benz of Orange Park. She had worked with us previously (when she was the F&I person) @ the Mercedes-Benz Atlantic Blvd. dealership. Debbie was, again, friendly, helpful and a pleasure to speak with regarding our upcoming 1st visit to the Orange Park location. She told us Ben Cohen would be our sales person & we made an appointment for 2 days later. Ben took the time, prior to our appointment date, to speak with both of us by phone. We found Ben to be an absolute delight to work with from the first minute we met him! He was such a gentleman and totally prepared with written info, pictures and his knowledge of the cars available, that matched our criteria. After spending the afternoon talking with Ben & test driving available cars, Ben found the perfect car for us! Our time spent purchasing our latest vehicle was TRULY A PLEASURE and even included some fun as well. We feel this was due to Ben's work ethic, integrity and caring about his customers. It was easy to see what Debbie expects of her team and that adds up to a happy successful relationship for all! EVERYONE involved with us, at Mercedes-Benz of Orange Park (this includes Victoria, the F&I person) was extremely nice, cheerful and professional. We now consider Ben a FRIEND and we HIGHLY recommend visiting this dealership!
This review was written by Jimmy and Patty Nelson.response / report this review -
21 June 2017
Customer service excellent. Ted checked in with us periodically to let us know what was going on. Fully explained what was happening with my vehicle and the recommended work. I did not feel pressured to do anything I did not bring my car for up front. I chose to have all work done right away. Ted explained it might take several days to get parts, etc. No worries. We were brought home in a courtesy van by a delightful young lady. Ted continued to give us updates regarding when the car would be finished and surprised me with calls, texts and e-mails to say the car was complete before he expected. We knew up front there was an additional issue, which I authorized; we knew up front what the cost of all repairs and replacements would be. No surprises. Outstanding service all around. Just wish it wasn't quite so expensive. Thank you.
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17 June 2017
Positive experience. We were treated nicely and with respect. Our sales person spent the time with us to find the automobile which matched our requirements. The dealership worked with us until we felt comfortable with the deal.
Recommend this dealership.response / report this review -
28 April 2017
We arrived at Fields Mercedes early and the service writer was there to meet us and to start the repair of our car immediately. It is just hard to believe how much better this dealership is after changing hands. The dealership has everything you would want, the facility is absolutely immaculate, friendly neatly dressed people and refreshments for the individuals wanting to wait on there cars. This is the nicest dealership my wife and I have been in and it will be the one for our next Mercedes. Our car was promptly repaired, washed inside and out and returned to us. Fields checked on us and our service shortly after our visit so we were not forgotten.
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