I was ignored the entire time I was there. Went to Bill Defouw and before I even shut the door to my car, a representative approached me with a bottle of water and a handshake. He said, you would look great in a Ford Fusion. I sat in it, drove it, and bought it from them the next day.
body shop and service are excellent. Many years of great service from this dealer. Three Nissans later and I still highly recommend this dealership.
Bought a used car from here . The experience was great , they were really helpful , and I got a great deal and the new car is immaculate.. love it !!
My first experience was unbelievable. Joe in Service took such good care of me. I'd just bought My Nissan thru another dealership and needed A Spare key made. Joe ran the VIN# and found A recall they tended to as well as a complete check Over along with a Free Wash. OH yeah the key turned out the programming wasn't going to be compatible with My present key. Joe offed me to Just have to purchase a second key And they'd program it for free. ALL this for A First time patron And I didn't EVEN buy the car from them. They've got my business now. The entire staff seem Very Professional!!
I had a vague idea of what vehicle I wanted and how much I wanted to pay. The sales staff (Bob, Steve, Scott and Phil) were amazing. They were so patient with me and didn't pressure me to sign on the dotted line. They were able to answers all my questions. Although I didn't get to where I would be financially comfortable, I will definitely be back when they get the trim level of the chosen vehicle that meets my price point. I can't wait!!!
Update (7/6): Kendrick Nissan found the vehicle that i have been looking for. I went in today to take a look and IT IS IT!!! Jeff, Scott, Alex, and Mike who were there today made the process pain-free and full of excitement. I cannot imagine going anywhere else! Thank you so much Kendrick Nissan!!!!!
Kendrick Nissan is a great dealership to be at. All the employees and managers are very kind, flexible, and an all around great car buying experience. After going here I will never go anywhere else. Thank you Kendrick Nissan for the great customer service and the amazing new car.
Great place to change oil and fix the car, especially they can do the wheel alignment. The place is pretty clean and the service is extremely great!
It seems that you need to schedule the service by making a call, I made a appointment by using their website but no one gave me a call back.
Was quoted wrong was told basically i was a lier NEVER GOING BACK!!!! I will drive out of my way to a different Nissan dealer.
Great place to buy a used car very friendly people and they help you every step of the way better than most dealership and locally-owned. No pushy salesmen and they have great warranties that you can buy extended . contact Steve Lidester and tell him John Cotner referred him.Thank you
By far, the best experience I've ever had buying a car! From the first phone call I made, until all the way through the hand-shake and walk out the door into my new Infiniti QX80, I was treated amazingly. I drove almost 3 hours to get this car and it was well worth the drive. Thank you to all the great people that I worked with - Scott, Phil, Mike and Jeff!
Very Happy Owner of a Beautiful Infiniti
Went in for a recall appointment which I scheduled a week in advance and had to wait on site for work to be completed. After 2 hours they asked me if I wanted oil change. I said no. An hour later they said they did not have the necessary part and would have to reschedule. Never got the call back if the part has arrived. Obviously the recall notice for them is just a way to make money on other services. They never planned to do the free recall service.
So, needless to say Marty Kendrick Nissan in Lafayette has been worthless in providing us with the customer service we are entitled to. Not even TWO MONTHS after purchasing a 2015 Chrysler 200S from them, the transmission is slipping. We dropped it off Saturday, only to find out that NO ONE has touched it until Todd High called for an update today!!!! THEN, of course I want to know where is the loaner vehicle, since the car IS under warranty. They have no clue on who should give us a loaner: the service dept at Twin City or them? They are both pointing at the other person. FIGURE IT OUT! In no way have they taken responsibility or HELPED us in getting the issue taken care, but asked us to WAIT until morning! We have waited for almost a WEEK! This is absolute ridiculous behavior to not make sure that your customer has a vehicle to drive; while the one you sold is being serviced! I am in customer service and NO WAY, would I have made the customer go thru the situation we have been dealt with today!