Name: Mark's Casa Chrysler Jeep
Address: 9733 Coors Blvd NW, Albuquerque, NM 87114, USA, US
Telephone: +1 505-897-8400

Mark's Casa Chrysler Jeep is a car dealer, located at 9733 Coors Blvd NW, Albuquerque, NM 87114, USA. They can be contacted via phone at +1 505-897-8400, visit their website www.casachryslerjeep.com for more detailed information.

Location :

9733 Coors Blvd NW, Albuquerque, NM 87114, USA

Contacts :

Added by Jopie, at 21 January 2017

Monday 8:30 AM – 8:00 PM
Tuesday 8:30 AM – 8:00 PM
Wednesday 8:30 AM – 8:00 PM
Thursday 8:30 AM – 8:00 PM
Friday 8:30 AM – 8:00 PM
Saturday 8:30 AM – 8:00 PM
Sunday 12:00 – 6:00 PM

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Antonio Trujillo

26 December 2017

The service team at Mark’s Casa made our purchase a wonderful experience. They were very aware of our needs and commitment to make a big purchase. They answered all our questions and even went out to get us Starbucks. That is service. They never took for granted our time there. Thank you Mark’s Casa Jeep.
Brooke Gosselin

24 December 2017

I recommend working with Isaiah he made my shopping experience fun and relaxing. He was not pushy at all like I felt at other dealerships. I had a great experience at Marks Casa and left with a great Jeep!
James Kolen

09 December 2017

Only place I would recommend to buy cars! Staff are personable and help get you a vehicle you love but can still afford. Have always had a great experience with Ramzy at Casa!
Chrissy Wessing

22 November 2017

I originally spoke with Steve, the service manager, with issues on my car. He was very helpful and made me feel like my problems were a concern to him. We then worked with Jordyn in service. She gave the same immaculate service to me. My car was fixed and in my possession quickly. I will absolutely be using this dealership for all my service needs on my Chrysler. I cannot say thank you enough for the prompt and amazing service I received from everyone I dealt with at Mark's Casa Chrysler Jeep.
Madison Ulin

03 November 2017

Absolutely trash. Terrible experience whenever I have to deal with this place. My brand new car broke down the second day I had it, manager seemed like he could care less. Gone through 3 temporary tags now and found out they never sent in my proof of residence so now I get yet ANOTHER tag. Completely unprofessional and ridiculous! **edit from last post, the manager Kenneth and the finance guy Michael are the ONLY employees that really seemed to go out of their way to help me, and were able to do so in 2 days. The two stars is for all of the other salesmen and managers and secretary's that managed to make this a 3 month ordeal. I would give Kenneth and Michael 5 stars for their help.
Amanda PG

20 October 2017

Ed Wilson has gone ABOVE and BEYOND for me and my Jeep. I appreciate his honesty, integrity, and help with making sure that I am happy with the services that I have needed. I will continue to come to Mark’s Casa for any services on my jeep. THANK YOU ED!
Mary Macnair

18 October 2017

If you decide to go to marks. Go see Anna Marie. She is simply amazing and makes buying a vehicle a pleasurable experience instead of the dreaded car sales that I have experienced in my past. Shes very knowledgeable about the vehicles and if she doesnt have an answer she will go out of her way to get you an answer. The vehicles are awesome I absolutely love my new car.
Thank you Anna Marie and the whe team at Marks.
Lisa Leon

12 October 2017

I bought my vehicle on 7/29/17. First my offer was not correct on the paperwork (I offered them 13,000 and they charged me 14,500.00) and then they did not do what they said they'd do (give me new tires and fix a ding in the windshield). Have them put what they say they will do in writing!!! Do NOT TRUST THEM to do what they say they will do! At time of purchase I got the warranty and then a week later cancelled it. No body can tell me when I should expect my refund for the $1790. or if I will indeed get that full amount. Once they have your money they do not follow through on what they say they will do. I suggest if car shopping go elsewhere.
Andres Barela

30 September 2017

Horrible experience. If you have a complaint, they will give you the runaround to avoid meeting their 30 day satisfaction.
I was at this dealership from 5:30 pm until past midnight signing paperwork only to be presented with an amount that wasnt agreed upon (this was before adding additional service agreements / warranties)
The problems I presented were involving pieces to the Fiat/Chrysler SAFETY kit (received the funnel and screwdriver but missing the much more essential tow ring). My other concern was concealed damage on my vehicle that was not correctly noted in the certified checklist.
After nearly 2 months of hearing my parts were being ordered, I was informed that they had not been ordered. Then they call and ask me which parts I needed, and they would be ordered. They were not.
While I do like the vehicle, I don't see a reason to spend my money here or take it for services. I REALLY JUST WANT THEM TO MAKE THIS RIGHT.
Tracy Cooke

14 September 2017

My husband and I went in June 27 of this year and purchased two new cars.
Chrysler 200 and Jeep Latitude. Our experience with finance was the same as the gentleman that just posted.
Our car salesperson was nice, but the whole financing issue was horrible.
First they had me and my husband on the loans, after a month goes by no funding..I contact them a few times and then find out that they could not find funding with both of us on a loan. Mind you this is over a month!
We go in, the tell Roy he had to resign new paperwork, at that time I wanted to give them the cars back! My husband, being non argumentative signed the new paperwork.
Then another few weeks go by, we had to renew out temp registration 2 times too!! Then we finally get financing on only the Chrysler. The Jeep still not financed our registered two months later! We were mad at the whole process and lack of ability to obtain financing right away. We have never had a problem at other dealerships.
Finally, month and a half later, the Jeep is financed!! This was insane and miserable.
To top it off, I have a Jeep that I hate!! It rides like a tank. Every little bump felt!!
I am so sad about the whole thing and will get rid of this Jeep Latitude as soon as possible!!!
Andrea Solano

13 April 2017

Bought a brand new car a couple of days ago. Anna marie and her team did an awesome job at making sure I got the best deal possible as far as payment and warranty goes. I could really tell I was in their best interest and not the money. I would come back and I would recommend everyone talk to Annamarie. :)
Fab C Ramirez

29 March 2017

If ever you have an issue with these folks whether it be sales or service the management team is excellent in making you happy again with a little communication.

After a decade plus of returning to shop at the same place, you expect a level of service. Well that level is top notch when it comes to the service at Mark’s Casa. I have purchased a couple of vehicles (used) and other family and friends have made purchases from used to brand spanking new vehicles. Never have I had bad service from sales or the service department. Until recently, the service department was not on their best for the purchase of another used vehicle. We seemed to have issue after issue with this car and the service department. It was very disappointing and heartbreaking since I have come to think of these folks as friends in my book of life. I tried to stay as calm as possible when dealing with these issues but a person can only take so much when they expect better. It doesn’t take much to deliver excellent customer service and communicate effectively between departments and the customer. I admit that I may have been a bit harsh to some of these folks but again let me just say that these are expectations they created me to expect over the last decade plus of sales and service. Ken Orozco was very patient and understanding to my plight and was wonderful in helping me get the necessary message across without additional stress in the situation. Steve Vigil stepped up and made the effort to eliminate all possibilities to give peace of mind that we purchased a top of the line used vehicle for my son. Mark’s Casa is the best place to purchase a used vehicle because they have ALWAYS cared about the product leaving their lot. Anytime I have expressed concern over the years they have addressed these concerns and made necessary adjustments. They don’t just take your words of suggests as a customer and file it in the back, they make the actual effort to remedy the issue. This is how you run a successful business for as long as they have. I will NEVER expect less from these people and will continue to purchase vehicles from them and will continue to refer others to the fantastic team of sales and service at Mark’s Casa.
Patty Clement

29 March 2017

Victor Renteria went the extra mile to find the best car for my needs and my budget. I was given the opportunity to make my own decision, no pressure whatsoever. I was treated with respect and everything was explained to me. Victor professionalism and knowledge was the reason behind my excellent experience purchasing my Jeep. Thanks again Victor.
Briana Talbert

10 February 2017

Wow, I had such an amazing experience here. My car was stolen a while ago and since then I was trying to find a vehicle that was reliable and in my price range. I was referred by a few people to see Chris Johnson at this location! He picked me up, took me to the dealership and put me in a car in less than an hour. He met all of my needs in make , price and year. If you go to Marks Casa on Coors, ask for Chris, or "CJ". He's a genuine salesmen and took care of everything for me! I absolutely love my car. Alex is also a great guy to see. He got my payments right where I needed them to be and bent over backwards to make sure all of my paperwork matched up, and that I felt comfortable with the purchase. I highly recommend Chris Johnson & Alex at this location.
Jenelle Ortega

28 January 2017

I want to take moment to give a huge thanks to Anna Marie, she made this buying experience so awesome! This is first vehicle I have purchased on my own and I had a lot of questions and I was very nervous about the process and she did everything she could to get me in the vehicle I wanted and made it comfortable for me. I got a better deal on the vehicle than I expected and that was just the icing on the cake! I will always refer anyone to go see her for your car buying experience! Thank you again, I am in love with my vehicle!