On more than one occasion I have seen an employee cone outside and berate a customer from Madcap next door for sitting on their chairs.
It is one thing to point out your chairs and ask them to move, especially if you have customers looking to sit down. It is completely unneccesary to yell at a completely unaware person for sitting in your chairs, esspecially when they are completely empty.
Just because of these interactions I choose not to give them business.
As three stars means "it was ok" my experience was just that, "ok." Had an Americano that was way too hot and the espresso itself was nothing memorable. An uninviting and grumpy clerk does nothing for the atmosphere. I had left with the impression that this place is only open and remains open due to inertia. However, if you want an old school metropolitan cafe experience, this is your place. If you want something that feels more modern, look elsewhere.
One of the better cafes downtown, it sits right next to Madcap Coffee and I highly recommend Local Mocha instead of their neighbor. They not only have various kinds of coffee drinks, including soy options, but also serve food including breakfast and lunch sandwiches that are delicious! If you have a sweet tooth, try their homemade caramel or homemade chocolate. It'll leave you wanting more, making sure you make return trips to say hi to the owners and their kids.
Asked if my son can use the restroom, expecting to have to pay for something. The clerk said paying customers only. I agreed I would pay for something and asked again where the restrooms were as my so. Really had to go. The clerk again repeated himself, when I again stated that I would buy something. He then shortly cut me off saying I hadn't ordered yet. I then ordered a slice of banana bread and he said that wasn't good enough. So I then asked if there was a public restroom and he said there are no public restrooms downtown. I said thanks and started heading back to my hotel so my son could use the restroom hoping he didn't have an accident when I found open public restrooms two blocks away. The clerk was a real jerk especially when it involves a six year old kid. There was a public restroom nearby and instead of informing me of the location he decided to try and earn another five bucks.
Their menu is small but it has enough of a variety that it's usually satisfying enough. The place itself is small so you don't want to go in with a large crowd, the prices are very good compared to their neighbors. Its clean and very friendly service. It's on a busy street so don't expect to find parking easily.
Try the white chocolate caramel swirl! It's delicious. Love the home-made caramel. That's quite unique.
The best coffee in town, period! The prices are very reasonable. I've had the Beer City USA and Caramel Fusion. The sizes are also quite good - 12oz, 16oz and with the 20oz, you get up to 4 shots of espresso!
I love local mocha! It is such a cute atmosphere and the coffee tastes great. They have a various selection of food and sandwiches, which are also delicious.
Staff was kind of lame, but the coffee was coffee and it is definitely more quiet than madcap at least.
Great coffee. I told the lady I had never been in before and to make a recommendation. She made me a latte with homemade chocolate. It is pretty good. I was actually on my way to MadCap because I have a gift card for them, but I don't really like their snobbish atmosphere. I saw this place next door and popped in. This place has more of a hometown diner feel, which is great for someone like me who's from the country and lost in the city.
This place was recommended to me by my aunt for their delicious homemade caramel and chocolate sauces. I'm so glad I came in! The service was friendly and the organic coffee was awesome! Thanks Local Mocha for making this Metro-Detroit girl feel welcome.
This review is based on my experience from Oct 2016.
I had never been here or knew anything about them before I visited for the first time.
Atmosphere:
Tight and small space for standing with chairs outside. Inside feels dingy and closed in, a place where you might hope to find a gem of a coffee shop. 1.5/5
Staff:
I walk
in and stand in front of the counter for almost 2 min without anyone greeting or noticing me. I say "hello?!?" and finally an older man came to the counter. He doesn't say "hello" or greet me in any way, but looks at me bored. I ask the man "what would you recommend?" and the man points to the menu (which I had been examining) and said "look at the menu". I was shocked at such rudeness so I said "it looks like you don't want my business very much" and walked out. 0/5
After talking to some friends who have had similar experiences and read the scathing replies from the owner, I have no idea how they are still in business with such terrible customer service.