I bought my wife a 2016 GMC Yukon from salesman Jason told him I had a issue with my side view mirror, took it into service dept and they questioning me on mirror saying there's nothing wrong with it, another guy comes over and says literally the same thing and at the same time this is going on I'm telling these fellas I work for a company that makes mirrors and that this is defective after that they got angry and finally ordered new one. Second if you don't buy or have a Cadillac they treat you like less of a customer, I heard it from them the second time I dealt with them various timeslike if you would of bought a Cadillac we would have a loaner etc This Dealership is aweful bad customer service will never do business with them again and thank God for social media to spread the word!!!
Bought a used car from Harvey Cadillac, was extremely excited about the purchase and working with the staff was a piece of cake, but here I am not even 4 months later and my car now needs thousand of dollars worth of repair. It's undrivable! I was guaranteed that this vehicle was inspected for any mechanical issues I should know about. when you spend the kind of money I did on a vehicle you expect it to run more than 4 months without breaking down and costing you THOUSANDS $$$! So disappointed I came to Harvey because I wanted a new vehicle to escape auto repair issues with my previous car. I reached out to this dealer but have NOT heard anything back yet I am hoping they make this right
Cole and the entire team was excellent. The process was easy and they worked with my schedule. I have a 2008 CTS w/ 6 speed manual transmission and they repaired the shifter kit , input/output seals, and front pads/rotors. The results were far beyond expectations as my car drives as if it was brand new. I could not be any happier with the experience. Also, the driver who dropped me off and picked me up at work was great. Real cool guy. He deserves a raise for his excellent customer service.
We had a great experience buying a car today thanks to Julia who was friendly and knowledgeable. She was also extremely responsive to our needs and concerns which we really appreciated. Thank you again!
We had spent several weeks looking for a good used SUV for our college aged daughter. Had almost given up after looking at many private seller vehicles as well as a handful of "South Division special used lots". My wife found the perfect SUV at Harvey Cadillac. We met with Julia Hoffmann who treated us like we were buying a brand new Cadillac. The service was amazing and we were very comfortable and confident that we were not only getting a good deal, but also going to have good follow up after the sale was complete. All in all a great experience! Thank you.
I was treated with the upmost respect I was not to prejudge when I came to the lot really had no intentions on actually driving a vehicle , but the sales representative Julia Hoffman was so helpful offered me to take a test drive in the car she was very professional and very knowledgeable and made me feel like there was no other dealership I needed to look for my choice in luxury vehicles. Thank you for a great experience.
At a large dealership you don't expect to feel like your purchase matters, but Jason DeGraaf in sales, the Pre-Owned Car manager, and the staff changed my mind. With on-line capability, they compete against the entire country. They were not only the most responsive, but proved to be incredibly competitively priced. No doubt I'll be a return customer. Thanks Jason!
I recently visited Harvey Cadillac to look at a CTS, I was immediately greeted by a very nice woman named Julia. The dealership was absolutely immaculate and Julia treated me with the utmost respect. She was extremely knowledgeable, she answered every single question of mine, and explained everything so well. She really helped me understand everything about this vehicle, and helped me come to a clearer choice on what exactly I wanted. I am very impressed, the professionalism and friendliness exhibited by Julia and the dealership as a whole definitley made me fall in love with Harvey. I highly recommend!