Name: Lexus of Lansing
Address: 5575 S Pennsylvania Ave, Lansing, MI 48911, USA, US
Telephone: +1 517-394-8000

Lexus of Lansing is a car dealer, located at 5575 S Pennsylvania Ave, Lansing, MI 48911, USA. They can be contacted via phone at +1 517-394-8000, visit their website www.lexusoflansing.com for more detailed information.

Location :

5575 S Pennsylvania Ave, Lansing, MI 48911, USA

Contacts :

Added by Jopie, at 20 May 2016

Monday 9:00 AM – 9:00 PM
Tuesday 9:00 AM – 6:00 PM
Wednesday 9:00 AM – 6:00 PM
Thursday 9:00 AM – 9:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 10:00 AM – 5:00 PM
Sunday Closed

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Jeff Zimmerman

26 November 2017

Great place to buy a vehicle and have it serviced here as well they do a great job. And they willl wash your car every time. Nice staff.
Hardtek517

26 November 2017

Very knowledgeable sales staff and the technicians are highly skilled.
Cecile Whitton

09 November 2017

Easy access, Great efficient staff. Wonderful waiting area and the vehicle is always washed.tires too! Thanks Lansing Lexus
Dalrois Mcburrows

24 June 2017

Service was excellent, Tim was very helpful.
Khagen Upreti

20 May 2017

Very poor customer service. I went to Harvey Lexus of Grand Rapid just because of their poor customer service.
Matt Adamczyk

10 May 2017

Lexus Service Department. I tried a couple times to get a price on servicing my car. After being told I would get a call back (a day later, no call) and then being (maybe accidentally?) hung up when I called again and started from scratch, I'm just going to give up. I guess they must be very busyor they just really don't like working on my particular year and model!
Afat Cat

07 April 2017

Stealer dealer, I took my truck there for timing belt and water replacement, after got it back: the gpm dropped terribly, looked up at filters, (I just put those new in before turn in the truck) it was on for two weeks, those are dirty as sh*t, they swapped for another customer! After one week, the battery died because of f*ck tech put a lot of coolant on top of it. Steal my engin skid, I called the service manager, he doesn't even look it up for forgotten, he just said the tech put back everything.

Everyone shall know about this stealer
Robyn Masrouri

17 November 2016

We just bought our first Lexus and couldn’t be happier. We have had 5 previous Toyotas, a BMW, and a Mercedes, but this car buying process was the best yet. Great sales service provided by Kyle Criscuolo and Mark Whipple, financing expertise from Trevor Dulude, and dealing with Brad Lansdale in service---it was an overall excellent experience. Thank you!
Amy Timmer

03 June 2016

I have been buying and servicing my cars at Lexus of Lansing for 20 years and have never been disappointed in either. I especially appreciate the service department. Dave and Michael and Brad all work hard to make sure I understand what the problems are and how they fixed them. They have kept my 2000 Lexus running fine all these years. I may pay more to have Lexus work on my cars than an outside body or repair shop, but I get what I pay for--a car that lasts and peace of mind. I highly recommend Lexus of Lansing.
Kyle VanErdewyk

27 May 2016

I had been using Lexus of Lansing to diagnose my vehicle and had a 10 am appointment that day. Mind you at this point I already fixed about 10 things they "diagnosed" my car to have issues on. I didn't use them because I didn't feel like spending $7,000 on things they said I "need" and could do it for 500 dollars instead. So by the second time I went in I could feel this made them livid from how they even talked to me.

Anyways, I had that 10am appointment and dropped my car off and informed them I had a rental and could afford to leave it there for a while but would still like a timely diagnosis. 1pm rolls around I call, Dave was busy and couldn't make time to tell me where my car was at. I call again at 3 and 5 pm, same story. I get a call at 5:40 and of course the conversation lasts about 5 minutes so he says by the way I leave at 6 and won't wait for you. So now they have my vehicle for 24 hours despite my appointment and offered no transparency whatsoever on what to expect.

I go there and relay some of my disappointment that morning, so Dave and his manager come in and I said because the first 10 diagnoses were wrong, you costed me time and money on my rental, and overall poor service and a crap attitude to boot, I'd be willing to pay half. I could also clearly tell they hooked it up to the computer for 5-10 minutes and simply told me the codes and charged me an hour. Again, I asked for half because of all these factors, he physically takes my keys from me and they start harassing me amongst threatening to take my vehicle for a $100 bill. Both of those are highly illegal things to do or say over a notion, let alone to get physical in any way with one of your customers is a crime as well.

They of course deny they did anything wrong and went into he said arguments immediately, the ultimate protection if you're a piece of crap human being. This location should be taken down as well as those employees losing their jobs and being heavily fined.

You wouldn't expect this level of service anywhere, let alone the luxury line of Toyota, Lexus. Shame on this company for hiring such pathetic human beings. Would like to sue but not sure investing my time or energy is worth it knowing the typical he said she said arguments hold no merit in court.

Everyone I know has been buying Lexus's for a while, but it won't take many arguments to swing people to Mercedes or something else. Needless to say this was enough stand alone to turn me off of this company. Hope the $100 was worth the future loss.