Customer service and work completed was exceptionally done. Easy check-in, upcoming services needed were made known and service was completed in timely manner. Service technician was very knowledgeable and provided answers to questions. Ammenties provided in waiting area made wait time enjoyable. Staff are very friendly and accommodating.
Charged me over $200 for four new spark plugs. Not including labor. These same spark plugs are $10 for a box of four at auto zone and a child could install them. I've never gone back after that and can't recommend it to anyone. The waiting area is a couch in the open - very loud and no privacy offered.
The Service Center is Outstanding, they always answer my questions with great detail and give quality work! They are a friendly staff and I absolutely have no problem recommending this company to my friends and to others. Thank you all for what you do!
A great dealer! Have purchased two cars from Lee Hyundai. Needed a little cosmetic repair on the interior of my 2015, so I drove by today without an appointment. A very kind and thoughtful lady spoke with me at the service desk, asked me to have a seat in waiting. In less than 10 minutes the Service Manager was working on the problem, the great staff in Parts fixed me up with correct part and I was on my way. My salute to this excellent service department.
The waiting area was nice had muffins and water for you if you need it. Everybody that walked by was very courteous in speaking! My kind of place! Thank you for your help!
I have had experiences with auto dealerships in the past, that I would not consider pleasant. I had done a fair amount of research prior to starting to physically starting to shop for a new vehicle. I had called ahead to make sure the dealership was open, since it was a holiday. When we arrived we met Roger and were very pleased with his welcome to us and his friendly and professional mannerism. We had a comfortable feeling with him from the beginning. He took a few minutes to understand what we were looking for, and proceeded to show us the actual vehicle we ultimately purchased. He was able to answer all our questions, or obtain answers very quickly. He offered us a test drive--encouraged both of us to drive and get a feel for the car. Good job Roger! We came back to pick up the car the next day (knowing that it was Roger's day off). Daniel met us the next day and did a very pleasant job of explaining everything we needed to know to take possession of the vehicle.
Excellent service visit as usual. Everything is always checked and any/all concerns are addressed.
This is the second Santa Fe Lee Hyundai has serviced. It is the closest dealer to me.
Lee Hyundai is an excellent dealer. They make sure all your needs are met, walk to you through each vehicle you're interested in, and ensure you are completely happy before pulling out of their driveway. Their sales people are friendly, knowledgeable, and help find the car that fits you perfectly. When choosing a dealer this is the best place to choose.
Customer Service rep. (Debbie) did an excellent job insuring I received the services the vehicle needed at a fair price and returned to me a cleaner vehicle after the services then when I dropped it off. The work performed by these professionals is very high quality. And Matt in parts was very helpful and friendly as was all the team members that worked with me. Great Job Team
Very helpful they help me alot with a replacement key. I didn't even purchase my car from them. I really appreciate what they did for me!
Having originally purchased my vehicle out-of-state, I visited this dealership to have a recall notice serviced and 100,000+ mile preventive maintenance. Additionally, the check airbag light was on and I asked for that to be looked at as well. I was informed prior to the appointment as to the cost of each service. While my vehicle was being serviced I received a call regarding the airbag module along details related to ordering the part and options for having it installed. I felt reassured of my choice to use this dealership when I was told the mechanic checked the brake fluid and it did not need changed at this time. He could have said it needed changed and I wouldn't have known the difference. I appreciated his honesty! When the new airbag module was installed a couple of days later, it was projected to take one hour. I waited for it to be installed and as luck would have it, the appointment took two hours instead of one. During my wait I was certain I would incur additional charges for the unexpected labor time. Surprisingly, I was only charged what I had been quoted. Once again, my decision to have service performed at Lee Hyundai was confirmed by the integrity of the Service Department employees.
Initially my family had a good experience with Lee Hyundai however be careful about dealing with them and multiple sales people. My aunt made a referral in the middle of the sale the sales men switched and a month later no one still knows anything about her referral. The general manger has yet to call. It's not about the referral it's about the principle and good customer service.
Buying and leasing a car through Lee Hyundai of Goldsboro was an excellent experience. All around very helpful and willing to answer any questions. They were willing and able to work with my budget and offer me a wonderful car for the price.