I found a 2010 Ford F150 on the internet at this dealership. I was told by the salesperson that it was put through a 172 Vehicle inspection for pre-owned vehicles and was in absolutely excellent condition. I came to pick up the vehicle only to find the coolant looking like pancake syrup. After demanding a coolant flush, I was assured that the vehicle was fine and was fully inspected. I had the vehicle 3 weeks during which time I heard a bottom end knock, and kept feeling a rear end shutter. So I had the truck towed back to the dealership. I asked if I could see a copy of the 172 point inspection sheet that was done on my vehicle. They were only able to produce a blank copy. Nowhere can they prove that the inspection was done. They simply changed the oil and put the truck on the lot and told me that the truck was found to be in excellent mechanical condition. I, as well as the Two independent certified mechanics who confirmed the knock, also said the coolant and engine knock should have been discovered had the proper inspection been completed. Nowthe dealership said they need to replace the engine with a remanufactured engine. This is NOT what I had in mind when I was considering buying a certified pre-owned vehicle. I could have gone to the Fenton dealership and picked out a different truck. I felt like the salesperson had no idea what he was talking about and just pressed to get me to sign. Once the papers were signed.too badso sad.You are in the system now. you have to follow the warranty process. Still without my vehicle. #feeling screwed #taken advantage of and lied to. It will never be the same.
I wish I would have scrolled down and read Amanda's review ahead of time. I echo her sentiments
Rob S.
Farmington Hills, MI.
Eric was a great salesmen! Helped me find a great vehicle at a great price. Everyone should come and talk to Eric if you’re looking for a vehicle!!
These people are outstanding I really didn't expect to be treated so we'll ! but I was treated like a friend wouldn't hesitate to go to these fine people again!
And for all the negative reviews you people have what's called buyers remorse! As far as I've seen the business ethics of these people is the finest I've seen in a very long time ! Especially a car dealership! Everyone I know who needs a car is getting a map to Lasco!👍and I even named my truck Betty!
Would have left no stars had been an option. Bought my second car from here, after the first turned out to be a complete lemon. The car had major transmission issues and was sold to me under failure to provide Carfax and details regarding the car. They tried to make right the situation, and as a fool I let them. They told me I now only needed a co-signer to get a lower payment. 4 days later they put the new car in my co-signer name as the main owner. Which screwed up the insurance bc my insurance company would not let me insure the vechile with a main owner not myself. The car the sold me I have less than 3 months in my possession and it has major engine issues and needs tires and work done. They DO NOT fix cars before reselling. I know bc they literally put the car they took back from me on the lot for 5,000 the day after I dropped it off. Transmisson problems and all. Horrible service horrible credibility never will I fall for their lies again
UPDATE******
Received a phone call from them the next day after this review was left. I actually spoke to them while leaving the macanic. They asked me how they could right this so I would remove the reviews. I said " ok I just left the shop with a $2500 bill engine work where I was informed that the vehicle literally had leaves and debris inside the engine. That they believe it hasn't been properly serviced at all" I said " I left your lot with 4 bald tires and have to replace them all. You don't even replace tires before selling?!" I have a remote start that doesn't start that our sales guy said would be addressed. They then said " how can we help if you haven't brought these issues to use to be serviced" seriously. You screwed me over AGAIN with a 2008 vehicle that I paid over $13000 for and you sold it with multiple issues that were well aware before sale. ( Especially if you have a service team approving these vehicles, shame on you!)
He said he would talk to someone and call me back. Never happened. Please do your research if you insist on going here. Their salesman make it sound like a great opportunity for you, but they only care about the money they put in their pockets. Not your safety or your concerns. I will never again even look into the direction of this "scam" lot. I am in the process of getting rid of this giant POS and getting into a real reliable vehicle for my family. My money (cash) and time will be going into a dealership that cares and stands by their word.
I would like to thank Brandon and Nick for the help that they gave me I love you guys and thank you so much for everything that you all did to help me and I will be doing business with you all again when I get my next vehicle. I am very satisfied with the purchase that I made and very blessed to have Lasco Ford family in my life thank you
Nick and Paul are awsome. Thanks Guys. . Love u Ford Fllex missing all ur bells and whistles.. My Outlaner has been name GigiLOL
I am not sure what happened to the review that I did two weeks ago, so I will write it again.
I spoke to Tim on the phone and he was really helpful at first. I filled out the credit application online and he said he would contact me shortly. Never heard from him. I called and left several messages. I even called the regular number and the customer service lady said she would have someone call me back. Never heard from anyone. This is the worst customer service I have ever received. I took my business to different dealership and purchased a new car.
Chris Bailey at Lasco GB is awesome. I went in there, told him what I wanted and how much I was going to spend and he didn't lug me around the entire parking lot looking at stuff I didn't want or out of my price range. He was great. Left with a new SUV the same day. Not your typical car salesman. Def recommend him.
We dealt with Brandon over the phone and then Anthony Teets. He was very professional and not a pushy salesperson at all. We had our 5 year old daughter with us and she was getting hungry, we had no cash just cards on us, Anthony provided her with a little snack to hold her over until we were done. Drove from Saint Charles which is an hour away and we will definitely refer friends and family to this dealership and to Anthony!
Anthony did an awesome job answering our many questions and was very patient with us. This was my first time buying a car through a dealership and he made it as easy as possible. Super helpful! Would recommend him to anyone looking to buy a car.
Anthony Teets was more than helpful. Went to three dealerships prior and had no luck in getting anything remotely close to what I wanted. He got it right from the start. Payments were less than what I had in mind. Also helped me to get insurance at a great rate. I highly recommend checking out Lasco, especially if it's your first time financing a vehicle.
Great Team is an understatement. We purchased a vehicle from Jeff R out of the Grandblanc Used Car Lot. From beginning to end he was an absolute pleasure to work with. When my wife called and asked a few questions he quickly answered them and sent her a video of the vehicle that he literally took on the spot with closeups of all the areas she was concerned about. The whole team, RV(Manager at the time), Jeff R(Salesman), and Paul(Financing) were great to work with. They stayed until the deal was complete which was 9:30 PM when closing time was 8PM!! I could not believe it when they said the whole team was staying to close the deal that night. They did not want us to have to make the trip the next day to close the deal seeing that we were a young family who drove a fair distance to look at the vehicle. Hands down the best dealer experience I have ever had, period. Thank you RV, Jeff, and Paul for the tremendous experience and excellent service. I wish you all the best and would recommend your team to anybody.
Regards,
Mike and Patricia L
2014 Buick Enclave
I've been to several car lots in the area and the salesman I worked with here (Zach Shepp) was by far the most helpful; not too pushy either! He went above and beyond to provide me with the best service possible by listening to my situation, helped me explore my options and actually cared about the next vehicle my family and I were going to be driving.
He tried to do whatever in his power he could to make sure I rolled off the lot with what would be best for me rather than what would be best for the dealer's pocket.
I did not walk off with a car but it was for personal reasons - when I am in the market I will definitely come back and ask for the same salesman! Highly recommend anyone in the market for a new car to make an appointment with this Zach guy I had during my experience with Lasco!
My husband and I nervously ventured into looking for a new car today. We were first time car buyers, with less than perfect credit. Nick Wyman was our salesman. He was very patient and straight forward with us. Not to mention, despite our doubts, he got us into a beautiful car. And we were given an excellent deal on our trade in. We're both very happy! Thank you so much Nick! :)