One more example of modern medicine and where it has gone wrong. Things keep getting bigger and bigger! The left hand doesn’t know what the right is doing. I felt like a rat in a maze when I went there. My nurses were awesome but otherwise not impressed.
Excellent ED experience on Christmas evening. The staff --from front desk, to security (very kind professional security agent interacting with patients of all ages during our evening visit) made a difficult time as positive as could be hoped. Also, Gretchen a nurse in the ED was the epitome of helpful, compassionate care for our family. Our thanks and kudos to LGH.
When you sent someone home and that night she was found dead in her home. SHAME ON YALL SHE HAD BABIES INSTEAD OF SENDING HER HOME YALL SHOULDVE DID YALL JOB. Don’t go to this hospital y’all sent me home on many serious situations too.😞 RIP TO HER
I am a nurse and knowing that Lancaster General Hospital is a trauma center and also associated with Penn Medicine, I expected the highest quality of care. However, I have been sadly disappointed on three different visits to the ER in the last 11 months. On first visit, with a high fever, I was misdiagnosed and was clearly prescribed an antibiotic that was in my hx of allergies. Thank goodness, my sister who accompanied me and who is a nurse practictioner picked up the error. ER nurse very poor, didn't do a good assessment and couldn't even pronounce antibiotic name correctly! Second and third visits for different illnesses weren't any better! Almost all nurses were rude, disinterested, did not know simple procedures and left me without call light which didn't matter anyway because when it was used it was not answered! Last visit physician, was great, kind, calming, and supportive, yet I only saw him initially and was discharged by a "stupid nurse" who again did not even know the basics! I never want to ever have to go to this ER again! And i will also point out that it was a slow time of day and also day of the week that I was a pt., it wasn't like they had any major traumas. Maybe this ER does show a better response during a life/death pt. That was the case when my Dad was admitted with a massive CVA, they did actually save his life!
I have heart problems since 2014 I have been more than 10 time in ER and admitted for one day in 6th floor all the stuff are superb all of them took good care of me. I can not ask for more. Great hospital and very nice people. 5 stars all the way.
The last time I was seen in er, I needed "comfort meds" whilst morphine withdrawal. I was treated with such contempt and disgruntlement. I was polite, patient, and persistent. The doctors I saw were knowledgeable and compassionate. It is the nursing staff that are miserable. But that depends on many different variables.
I had the unfortunate experience of having to use the emergency medical facilities. LGH is listed as an in-network provider with my insurance company and I have used other LGH services and facilities many times. Afterwards, I received a LARGE bill—one that should have been covered by my insurance. When I called my insurance company, I was told that it was because the doctor was not an in-network provider. This information was never relayed to me. When I called LGH billing, they said they have no control over how individual doctors bill. I told them I think this is consumer fraud! The consumer assumes that because the entity is listed as an in-network partner, that everyone under that umbrella is too. I told her if I had known otherwise, I would have made a different choice. They absolutely should disclose UP FRONT that the treatment you receive may not be covered even if LGH is listed as a participating partner. THEY DONT! So if you go to LGH, to make sure you are covered, you should ask each person touching you if they are an in-network provider. SHAME ON YOU LGH!
One star beacuse i dont have a choice..this hospital is the worst of the worst.i went with a back pain 3 times already and they didnt gave nothing but a headache.true story.this hospital and state laws are sucks way behind
It always seems like they are in such a rush with EVERYTHING and care about nothing but making money! Last year in August, my husband had a very serious case of the flu that was about to become pneumonia; with a temperature of 105. He could barely walk, talk, and stand. My dad and I brought him to the ER and they took him in about 15 minutes. One of the nurses were VERY rude to him because she was checking his tonsils and he was about to vomit and she said "I barely checked you". I told her she didn't have to be rude and that he has a sensitive gag reflex. After that, he was there for two hours and they just put fluids in him and scheduled prescribed meds that DIDN'T EVEN WORK. They didn't even try to lower his temperature. It was a waste of money prescribing them. I spent a whole week lowering his temperature and turned out Tylenol for arthritis lowered his temperature IN THREE DAYS! These nurses could honestly be more considerate about their patents instead of making everything quick and acting like it's not a big deal..
This place is disgusting. Its full of fresh out of school nurses and doctors who got their degree out of a freaking cereal box. They have no idea what they are doing. They dont care whats going on with you, they just want to slap a diagnosis on you and call it a day no matter how wrong it is. They would call cervical cancer a bad case of cramps. I watched a very old lady with dementia try to leave her room, the nurse took her for a quick wall and then grabbed another nurse to drag this woman to her bed. They werent gentle, it looked as though they threw her onto her bed. She just layed there. Then they went out and turned the corner to stand there and poke fun at how much of a handful she is and its no wonder her family left her there. They dont listen to their patients, they dont care if your in pain or you have questions. Nobody is there to help you. This is the kind of place people go to die. The building isnt the problem, its a very clean and beautifully built facility with a calm atmosphere, its every last one of the rude and ignorant staff out to humiliate you and laugh at you and make you feel like you have nobody to depend on if your sick or need help.
Very pleased with the ER last night. My mom fractured her pelvis and had to be admitted last night. The care she received in the ER was quick and compassionate along with professional. As a RN I am a bit critical but have no reason to complain. I hope the experience from her on out is as positive.
the psychiatric ward NEVER picks up. you give us a number to call our loved ones & i have literally been calling since 10AM. its ridiculous!!!!!!!!!!!!!
Great place for what they are intended for. Helped my father-in-law after he had 5 strokes in a week then went to LRC for the reminder of the time. He's doing good now that he's finally home. Great nurses. Good doctors.
The staff is very helpful and will go out of their way to help you find your own. They also are very flexible with payment arrangements and trying to help people who don't have the funds to pay for healthcare. I think that's one of the things I appreciate the most about Lancaster General. They also have excellent staff and excellent doctors who are there to try to help care for patients. Overall it's a great health care System.