We waited 40 minutes at the airport for the shuttle. It never came so the staff told us to take a taxi and they'd pay for it. They refused to pay when we got there. The next morning they cleaned up breakfast an hour early and were really rude when we asked about it. They pulled out some cold, stale waffles from the back room and handed them to us. Room was clean enough.
Clean and nice motel. A little noisy since the rooms are outside, but nothing too bad.
The room was okay. Even though I requested a non smoking room; the room still smelled like amoke. Overall the environment was safe
Mites and small roaches all over my room. I had to clean the room thoroughly to get a decent night sleep. Then the prostitution at night is ridiculous. If you want a cheap room and don't mind staying at a roach motel this is your place but I will Never stay here again.
A very welcoming place. Restaurant options are many around the hotel. Rooms are very clean. Staff is always very helpful. Everytime I travel here this is where I stay.
Excellent service. The assistant manager Mike is an excellent administrator. I had a complain about the bathroom of my first room because they still changing new toilets and he moved me to another room. He himself moved my things. The rest of the staff were nice, knowledgeable, and helpful.i give this hotel 5 stars.
The rooms were not completely clean, but they weren't horrible. The breakfast was alright, nothing special. But the bad part was the customer service. We had set a specific time for our arrival and had to wait 4 hours anyways in order to get a room. Nobody at the front desk was pleasant and seemed like everyone was having a horrible day so they were taking it out on everyone coming in. I will definitely never be staying at this chain again.
We were told that the hotel would provide transport to the carnival ship port going there and also to pick us up and bring us back to motel upon returning. This was not true, because when we returned and called the hotel for a pickup they then said that they didn't provide pickup service on returning trips, so we had to pay double price for a taxi to get back to the hotel, strike 1. We arrived early so we knew we would have to wait, but after more then three hours waiting they let 2 other groups check into a room before us after they had arrived after us, strike 2. Then when we got our room key, we were never told where our room was so we wandered around to finally find it, then when we opened the room there were other people already booked in that room. So we had to lug our bags all the way back to the front desk to get a new room, strike 3.
Clean place I've been here a few time and it's a nice place for the price. Close by to the airport and it has shops all around it that you can visit. Service is good and the rooms are kept clean.
The location is great, around plenty of places to eat and shop at. The rooms are ok, beds could be more comfortable and most of the plugs do not work in the room. Also the fridge takes a while to get things cold. However, it was very clean and the air is cold. I liked the desk included in the room and closet space. Staff was great and friendly.
Great Customer service. Newly renovated. Fantastic interior design. Restaurants literally nearby and easy access to the airport. I would like to say thank you Nancy (check-in) for her outstanding customer service. I highly recommend family and friends.