Really nice and friendly front desk which is needed if your at a collision repair.
For a body shop it was alright, it is rather unorganized and their time frames are no where close. Just drop your car off and hope you get it that month
Did a great job on the damage to my car looks like it never happened. I also ended up back here for another accident and dent this year and once again another great job
I had front end damage repaired in late 2013 radiator, water pump, other parts. Since then I've had to replace, on my dime, the radiator, water pump, and other parts. It's cost me thousands to re-fix what Koons, quite obviously, poorly repaired the first time. When they originally fixed it all was good, but as it turns out, 2 years down the line it was quite poor. Zero star is more appropriate.
Good work. Kept us in the loop about how the work was going and dealt with the insurance company on the other end. Got a decent rental as well.
Awesome communication and service. Got the job done ahead of time. The whole process was smooth and easy. Bravo!
I am no fan of mechanics. I usually feel ripped off. But I would recommend Koons to anybody. Great service, and they are not trying to nickel and dime others. Best example- I had a tv fall from my garage onto my car and scratch it up. I had literally just been there a week before for a lot more work, but the people buffed out the scratches really well for free. That is loyalty. Will recommend anyone their way, even if it means an extra 20-30 minute drive.
Wow! I'm not one to usually leave reviews but was more than satisfied with customer service. The work they did on my jeep was wonderful. I was able to pick up my jeep almost a week prior to the date they originally gave me and the work they did was perfect. Along with the body work looking flawless, my jeep was cleaned and detailed! It looked brand new! Wouldn't take my vehicle anywhere else for body work. Super professional, knowledgeable, and speedy! A big thanks to the whole team at Koons Collision and Repair Center!