Had to have cooling fan replaced. Was from out of town, Pa. In addition to the fan, service agent told me I needed to have a coolant change, new spark plugs (they were changed 2000 miles before), new calipers (said they were rusty, we live in Pa.) and new back brake pads. Just the fan was replaced. A few miles down the road, had to reconnect right turn signal wiring. Got back to Pa to find fuse box under hood was missing it's lid and a bolt lying in the fuse box.. The fan works fine, they did see me promptly, however, the sloppy work putting in a fan makes me glad they didn't work on my brakes.
I was taken care of by Dale Snyder while trying to find a new vehicle. He was very informative and nice. He even helped me brush up on some manual driving skills. I'm very happy and would recommend that anyone who needs a new or used vehicles comes here to find what they need.
Chris is awesome. My parents are a little rusty in English and he spoke perfect Spanish to them. He made us feel welcomed, helped us a lot. Gave my little siblings some strawberries and was playful with them. The staff were very nice and gave the kids some coloring books and stickers. They tried as much as they could to help us with financing a car and find the best deal. Do recommend
Sales department is great. This review is for the service department. When I'm told I get a complementary service then I'm charged $6 it's not cool. When I'm told the service will take an hour and it takes two, and I've got three kids in the waiting room at lunch time it's definitely not cool. I was told your service department is under new management, apparently it needs more changes.
92, 000 miles on my kia- so time for a check-up. The man who checked in my car was friendly and helpful. We were called with a quote before service started. The price was very reasonable for everything that was done. I took the car in at 3 and was called at 5 that it was ready to pick-up. Wow! That was fast for everything that needed to be done.
I only have one complaint we bought a 2016 KIA soul, I was told to buy extended warranty ten years 100.000 miles the gentlemen who finalize the deal said it would cover stains and details inside the car and touch ups but when I call the service department they don't know what I'm talking about, its OK I'm not mad or upset but if you promise a customer something you should honor it..other than that all is good thank you KIA.
I have had awesome experiences purchasing my vehicles here. The best sales staff! The service department is horrible though!
This was my first time purchasing a new car I was there to get a Kia Soul but I was told that I had 2 choices a 4 door Kia Rio or a hatchback Rio. The sales consultant wouldn't even allow me to look at a Soul. I was there over 4 hours I was only allowed to do a test drive 3 times around the front of the sales lot in the dark . I asked the sales consultant why the car had roll up windows he said power windows were more money. I'm 60 years of age and this is a new procedure for me. But that didn't make sense to me for a 2017 vehicle . He begin to tell me it had the phone service on the steering to sync with my phone . A nice feature , However he never told me the vehicle didn't have a alarm system or power locks or cruise control. I find out when i finally decided to watch the videos in the manual after looking for these features in the vehicle for a few days.unsucessfully. I was also puzzled as to why they put on the sales form that the vehicle had 8 miles at purchase rather than the actual 18 miles it had on it. I have a disability and there are no arm rest and reaching across the ,vehicle to open doors for passengers is a great inconvenience and all the features that are missing should of been shared with me from the beginning at the time of sale. I spoke to the sales person and he said I could trade but would have higher payments. Which I thought was very unfair. Also there is a feature for Eco that makes the vehicle seem that it's going to stall out during any stops or idling . Which allegedly saves on gas but causes you to wonder if the vehicle is actually going to stall.? I referred a friend there She was there for 6 Hours. A few days after she got a vehicle from them the finance company sent her a letter and said she wasn't approved for the loan even though she had the car . She tried contacting Kia district manager several times with no success after the sales consultant told her not to worry about the financial company just ignore them. The ethics of good and loyal sales etiquette is definitely missing and the customer satisfaction has been forgotten and kicked to the side. Training in these areas wouldn't be a bad idea.
Kia of Orange Park was wonderful. They took their time and was very patience with us.
We will be going back again to buy our next car. We are now a family of Kia drivers!!
Went to Kia just to browse around not really looking for a car but while I was at
Kia of Orange Park I met a salesman there .. they call him Ray Ray Because of his professionalism and great customer service I was able to work out a great deal and got my first Brand New Car . He showed various cars and what would work with my budget . Thank you Kia for having such a great employee and team members . The other teams where helpful as well they even took the time to put on my license plate on my new car for me . This was my first new car experience thanks Raynard for making this a great experience . IM telling others.!!!!!!!😁😁😁😁😁
I came in and from the minute I stepped foot on the car lot I was greeted and felt welcomed by Charles. This was a great experience, I drove off in a brand new vehicle. Charles and Scott worked with me and got me in the car I wanted.
My Experience With Charles Collier was wonderful! He helped me find an affordable car and catered to every need that was expressed! He definitely had my best interest and made sure my request was honored! He is very professional and he delivers customer service at its best!
The salesperson and manager didn't put us through the traditional song and dance. The negotiation was quick and straightforward. We went in for just a test drive and left with the vehicle that we'd researched and determined we wanted for a better price than we'd expected. We definitely recommend this dealer and would buy from them again ourselves! Also, we are really enjoying our Kia Soul + :)