Subaru of Orange Park provides excellent service. Never introducing problems that do not exist to sell additional services. Trustworthy people. That is why I go there for service.
Sean Kelley was simply the best! Purchasing my vehicle was as pleasant an experience in car buying one could have. Thorough professional attitude and extremely knowledgeable about the product! Don't know if I'd go anywhere else again.
This place is Amazing! The staff cares about it's customers. When you buy a Subaru you are part of a bigger family, and this dealership and service department treat you as such.
"Suzie"-spelled it correctly this time has the best customer service, she is passionate about her job and taking care of the customer which is something you don't see much of anymore.
"Andy"-is a great mechanic and also cares about his customers, took the time to make sure we understood what was going on with our transmission and explained so a non-mechanic could understand.
Since we bought our first Subaru we have always chosen this location for everything!
Dave, Jason, Bob, and Billy went out of their way to make my car buying experience exceptional considering my circumstances. I will be forever grateful for working with this group of people. I look forward to growing with this company and the Subaru family. I can’t wait for my first road trip in my Crosstrek. Thank you Subaru of Orange Park, I am beyond appreciative!
This dealership is awesome! I was involved in a motor vehicle accident that wasn't my fault, so I wasn't in the market for a car at the time of the incident. I suffered total loss of my vehicle, so I had no trade and needed to replace my car in a week. The Sales manager, Charles, and Sales advisor, Segundo, were great and very sensitive to my particular situation and helped me find the right car for me. The Finance manager, Bob, also took great care and worked a finance miracle to get me the lowest possible interest rate on my new car. I highly recommend this dealership-- all their staff are very friendly and respectful and go above and beyond to put you in the car you want and need. Needless to say, Subaru brand cars speak for themselves when it comes to safety and performance. You won't be disappointed!
Just bought a new Subaru Outback from Subaru of Orange Park. Jason Prietto was our contact and he really did a fine job. I hate buying a car; this experience, however, was excellent. Very transparent and helpful. It helped sell us on the merits of the car itself. (P.S. The other folks at the dealership were excellent as well.)
My salesman Sigundo and the sales manager Charles were great. I liked the atmospherethey don't stick you in little cubicles or try to make everything secretive. I felt they were honest and upfront. We made our best offer and got our car. We were given the correct amount for our trade and the price of the car. Sigundo was great and very informative about the car and its features and Charles sealed the deal for us. P.S. did I say I LOVE my new Subaru!!!!
I've purchased two cars from this dealership in the last two years and own three Subaru's, two Outback's and a Forrester. The ease in purchase was why we came back for the second car but where they really earned our business was with the service department.
I had a warranty issue with the Forrester and Charles, the new service manager, dealt with it with great professionalism and compassion. He and the his team kept at the issue while making sure I didn't go without a car during the long process. Each time I called or dropped by I was greeted with a smile and details. What more could I ask for other than eventually a car that was fixed. They delivered!
Horrible. I can't even explain my frustrations with this dealership. I was a huge Subaru fan (traded in a subaru for a new one) and I was failed from day one. I would not recommend this dealership unless you want to be lost in a shuffle. No one ever follows up and easily forgets about you. Purchased a 400$ bike rack that never got ordered and had to fight for a refund 3 months later. So annoyed with all the time I wasted I sold my Subaru. Along with that I am in the process of canceling my warranties purchased with the vehicle and find out 3 months later they haven't submitted my paperwork and never even entered my warranty into Subaru Computer Systems. I'm still waiting for over $3,000 that they owe me and refuse to make the situation better. I'm pretty reasonable but enough is enough. DON'T GO HERE!
When I came to Subaru of Orange Park, I had already been to a number of dealerships all over Jacksonville. I was burned out and tired of high pressure sales from rude dealerships.
As soon as I arrived at Subaru of Orange Park, Sean was super nice and helpful. I was struggling financially but really wanted a safe SUV for me and my toddler. Sean helped me make my favorite car a reality from start to finish. He even made sure my toddler had a good time with a balloon and crayons and snacks. Bob was super great with finance and Hooked me Up. The entire experience at this dealership was informative with no pressure and discomfort.
I plan to be a lifelong Subaru owner like my mom, and this is my place!
My wife and I purchased or second Subaru from Sean over at Subaru of Orange Park. If your in the market for a new vehicle you need to go see this guy, a professional and courteous young man. When purchasing anything people just want to treated with respect and appreciation after all it is our money. We also know that no business can keep it's doors open without making a profit Great Job, Sean K . Even the financing was quick and easy.
I liked how I was treated on the initial phone call. When I arrived the GM greeted me and left me in the hands of a knowledgeable and genuine man named Billy. Not knowing Subaru well he made me feel that the Subaru Legacy was a good choice for my family needs. On the days to follow Billy was on top with any phone calls, emails, paperwork, text messages I needed. Billy is an awesome asset to this company and you should have more like him.
These guys were awesome and found a lot of joy in helping me get the car I wanted for what I wanted. Very satisfied with their enthusiastic and efficient service. They sold me an excellent car that I'm proud of, and love to show off, but not without mentioning what a great job the salesmen did. Thanks a lot to Jason, Bill and Bob!