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Added by Jopie, at 28 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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13 December 2017
It was ok, for a hospital. Request plastic ware to eat with. The silverware is dirty. The food is bad. The NP was the best, she had a southern accent. She was real, didn’t belittle me or make me feel like a nuisance and treated me like I had a brain. The other people sort of act like you are a baby or are really old. It’s awkward.
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22 November 2017
The nurse bruised my arm when drawing blood. It’s very painful and I feel she was being unneccesarily rough when trying to get a sample. I was already in pain and sick and this made me mistrust all the staff there and made me weary of seeking medical attention from them. I wish I could post pictures of my arm just to create a visual on how bad it really is.
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03 November 2017
I am writing this review not to hurt anyone's feelings, but to give what I hope will be a constructive critique. My mom struggles with chronic pain daily. She never complains and is always in good spirits. She recently had back surgery to try to relieve some of her daily suffering. Unfortunately due to so much inflammation she fractured a disc AFTER the first surgery. She needed a second emergency surgery the following week. My mom came into Kenmore Mercy following first surgery because she was having pain through the roof above a ten that was constant and relentless. She was shaky and out of it. This was very very hard to witness. She was in so much pain she was out of it and shaking could not more and barely could talk. My first night there Dani came to relieve one of the nice nurses unfortunately I don't remember the nice nurses name because you don't expect to be treated poorly at a hospital by staff. And believe me there were plenty of compassionate nurses who treated my mom with love, dignity and respect. God bless them for that. Dani was super rude to my dad, brother and I. she rushed us out of the door when I tried to explain my mom's situation to her (about the pain) she cut me off rudely said "I know, I know shut the door on your way out." my brother tried telling her something as well and same cold, rude response. Dani did you know my mom's story? That she struggles with daily pain? That she is trembling in pain and deserved kindness and compassionate? I am not sure. Next time please listen to your patient's family-even if you're stressed and dealing with things in your life you are not happy about. We count on you to help us-Another nurse (again don't know name). Came the following day. She rubbed my mom's hand and comforted her showing her so much COMPASSION. My mom thought she was an angel. She said Sarah even though my pain was through the roof she made me feel better. She was patient and reassured me everything was going to be okay. THANK YOU KIND NURSE. Then the following day (don't know name, she was overweight though that is the only description I got from my family to describe her) Refused to give my mom her medication. My mom was crying in pain and it took this nurse 4 hours to administer the medication. LET ME AGAIN reiterate she was AUTHORIZED to distribute it. My mother was crying this nurse was so RUDE. Unknown name nurse. Please reflect on your POOR attitude and torturous decision to withhold medication that would relieved some of my mom's pain. Go home and think if that was you or your mom. Do you really want this job? YOU'RE a nurse. Please read Kenmore Mercy's mission and think long and hard about "is this job for me?". You failed that day and you hurt my family and I deeply. And now to nurse Erna. You have been kind and professional. Thank you. Thank you for not being desensitized. Thank you for listening to my mother and helping her through this awful experience. Also food staff AWESOME-above and beyond. May God bless and help Kenmore Mercy-
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26 October 2017
From start to end- a five. I had a hip replaced in April 2017. The rooms are immaculate, the operating room spotless. Doctors and staff very caring and professional. Rehab very knowledgeable and concerned. Food was above average for a hospital.
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18 October 2017
My husband's doctor and nurse are great. Very uncomfortable chairs in the surgery waiting area and patient room. Don't waste your money in the cafeteria the food sucks! Machine screamed for a half hour and no one cares. No lockers must carry everything around while patient is in surgery.
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17 August 2017
The best experience in a hospital great staff
Great procedure , pretty much instant pain relief , Dr Landi deliveredresponse / report this review -
17 July 2017
The ER staff was pretty good, but when admitted, things fell apart. Lack of communication between shifts and doctors, unrealistic timelines given, confusion on tests and treatment If we ever need an ambulance again, I'll have them take which ever of us over to suburban.
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01 May 2017
I was there today, a while back for my husband and for my mom. The comment below that the doctor's don't give a crap is 100% on. They just do it because it's their jobs. I came in for a lump in my leg and having a tough time with my flu so needed fluids. While in the waiting room i hyperventilated and passed out for a minute. Was told "don't hyperventilate so you won't pass out". I dunno, maybe it's easy for you to say since you're not the one super sick. Then the front desk fails to tell the nurse that I had the flu so the nurse comes in accusing us "oh, you should tell me that you have the flu so I can wear a mask. you need to tell us". Accusing instead of compassionate.
When my husband had his appendectomy we first didn't know what was wrong. He was in real distress and breathing heavy. We once again got the "don't breathe so heavy and you won't feel dizzy". I dunno, maybe that's the only thing that made him feel better. And trust me, he is NOT a complainer and was a couple of hours away from it rupturing if we didn't come in to get the emergency procedure done.
Want more? I developed a sharp ear pain while in the waiting room. Doctor "didn't see" anything and continued to dismiss my increasing discomfort by the minute. He finally then looks again and says "oh yeah, I do see some inflammation and some blood. I'll give you some drops." Essentially because that was not a symptom that I came in for he did a half assed job taking it into consideration and moved on to what was reported on paper. Nurse also gave us the "well, he didn't see anything. You were there weren't you?" Instead, how about "you know what, you're obviously still in distress, let me get the doctor in here again".
Now having been there 3 times I can say with confidence: the doctors and nurses need training in compassion and empathy. We will NEVER give our business to this place. Expect the same when you go there.response / report this review -
23 April 2017
Decent emergency room staff, I came in with a fractured ankle around 10am on a Thursday. Only waited about an hour. When I went to the pharmacy window to inquire about filling my prescription that was given to me 10min earlier by the doctor the pharmacy rep Anna I think her name was, was extremely rude and very condescending to me almost as if she was being bothered or inconvenienced with helping me. The experience I had with her killed the whole experience with Kenmore mercy. Even tho the hospital is close to me and my family we won't be going there again. Thanx pharmacy rep from hellmaybe you should switch to a secluded job position were you won't have to interact with people.
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22 February 2017
I haven't gone to the doctors for anything in a long time I needed to go to the emergency room today and this is where I was told I should go. I most definitely have to say that when they told me what was going to happen I was ready to walk out and say no way. But the nurses I had three of them come in today we're all so friendly and kind and very concerned about how I was doing they made me feel very comfortable probably the most comfortable I've ever felt any where in my life they did an outstanding job at making me feel comfortable and the doctor was great too he was very kind himself and did a good job explaining why the treatment option I had was the only option I had the two people I talk to at the receptionist desk there when you walk in the door we're also very nice I was very nervous my anxiety was getting the best of me but they made me feel much better too they talk to you they make sure to make eye contact with you and to understand your problem all and all this is the best hospital you can go to thank you Kenmore Mercy for all your help today
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07 February 2017
Outstanding!!! Dr. Sherban performed reconstructive back surgery on my wife. He explained all that he was going to do and then spoke to us after. His P.A. was outstanding on following through each day with information and visits to the room. Pain was limited by medication for this highly invasive procedure! Nurses were caring and wonderful! Aides did an outstanding job! P.T. was cautious and courteous! Shout out to Samantha and Meredith for outstanding compassion and care!
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04 January 2017
I had surgery last week, and even though it was around the holidays, all the Doctors, Nurses, Assistances, and Staff were full of holiday cheer. They all went above and beyond the call of duty. From the moment I was admitted to the day I was discharged, each of the staff was fully committed, taking their time to care for me and making sure I was comfortable.
I just want to say thank you, to all of the Doctors, Nurses, and staff members that assisted me everyday while I was in the hospital during my recovery!!!response / report this review
