I was very pleased with my car buying experience. My sales consultant, Mike V., as well as the rest of the Motor Mile staff expertly answered all my questions and greatly simplified the process of purchasing a vehicle. What I thought would be a “all day” affair was the quickest car buying purchase I have ever had. Lastly, I can tell they really value their customers and would gladly recommend Motor Mile to any of my friends.
Great people to work with, I have personally purchased 4 vehicles from Moter Mile (Family of Five) and get all my services done here as well. The service staff and Sales reps have always been honest and helpful. Thank you Brian, Joe and Steph for your help!
Your efforts for my family have extended well beyond what is required. I would not hesitate to refer this place to anyone who is looking for affordable transportation. Thanks again - Brett Boomsma
Today on 11/20/17 my truck died in the driveway next to this place and the staff was so caring and understanding. They grabbed a truck and towed me out of the way and into a parking lot without a second thought. I really appreciated the level of respect they had in helping me and my daughter. Wonderful place!!!!
This is long overdue review. My daughter bought her very first car here and it was not a good experience. The windshield had been replaced right before she bought it. The first rain after, she had water inside her car and things were not working properly due to getting wet. When I called the salesman, Joe, he referred us to glass company. When I called the glass company, he wanted to see the vehicle to assess the windshield. Since was she was living in Midland, this was not possible. We had it replaced in Midland. She had to pay $500 to fix the other items wrong with the car as a result. In attempts to get some resolution for the poor work on original windshield, we were sent back and forth between glass company and dealership. The dealership hired the glass company and should have taken care of the problem at their expense. The last time I called, I never received a call back. I eventually stopped calling but I shouldn't have stopped in retrospect. The fact they did not stand behind it, tried to push us to glass company and to ignore our calls is unacceptable. I still feel they owe my daughter reimbursement for the repairs. I do not recommend buying a car here.
They did a great job. I would defiantly recommend them for servicing your vehicle.
Bought a 99 Chevy Blazer. Intake gasket, head gasket, front end, and tranny need replaced and my door fell off a week after the purchase. Ive only has the vehicle for a week and a half now. This vehicle was not worth the time I spent trying to get it. Do not go here.
Awful experience for my daughter's first experience buying her own car. Purchased a used 2006 Suzuki Reno and not only did it require work before we purchased it, it required three more "major" repairs and then the head gasket cracked all before the end of the 1st year. Too bad it doesn't qualify for the Michigan Lemon Law because it is definitely a LEMON, and has left a bitter taste wondering why K&M would sell cars like this.
I love there atmosphere along with there great customer service and team work.
Our credit score is not so good, we shopped around and found that Motormile is one of the few places in Grand Rapids where you get KBB fair price even if your credit is not so great. We got a great deal on a 2014 Focus. Not just a base model. Sunroof, upgraded wheels, steering Wheel controls, and the car is still has the original Powertrain Warranty. If you need a GREAT used car, this is the place to go.
It is rare to find great customer service especially from a dealership. I have now directly bought a vehicle from four dealerships and Motor Mile/ K & M Suzuki has provided superb customer service that beats all others combined. I could not be more pleased with my rep Brian. Not only did he honestly answer I am not sure to specific questions (instead of just saying yes for the sale) he investigated and got me the right answers. He also picked me up from the airport since I flew in for a specific vehicle I wanted. I would highly recommend him and the staff here if you are looking to buy a vehicle. I will be sure to continue to recommend them to my friends which I already shared positive experiences and would like to deal with them again for future purchases. I would also like to thank Eric the business manager for rate matching my financing and assisting me in the process.
I talked with Brian and asked if he could help me find a good, reliable car inside my mother in law's price range. She came to visit us here in Grand Rapids from Port Huron and her car died just outside of town. It wasn't worth fixing, so we decided to check out some used cars at K&M Suzuki (now Motor Mile Used Cars). We called ahead and spoke with Brian prior to getting there. Brian not only already had 3 cars pulled up and ready to go by the time we got there, but they were already warmed up too!
Even though he knew that the vehicle was going to be heading back out of the area, he did everything he could to make finding and buying a car out of necessity easy. Some places may be tempted to inflate the price because they knew that we needed to buy a car, but that was not the case. He did a great job and helped get her into a great car that she is very happy with!