Normally this place is much better but today it was a train wreck. Pancakes cold, pancakes but no syrup poor service, wrong food brought to the table and lack of engagement from server and management. Obviously, the waitress was disinterested because the other waitress had to go look for her and could not find her. she helped and took my order correction. I hope they improve the service soon.
Went for brunch with a party of 12. With a call ahead, they were able to accommodate. Food reviews from the group were positive. Omelettes were huge and tasty. Service was good to match.
Very good American style food with some Mexican American options too. Very friendly service. The only downside is that it's old and worn. The place shows it's age. The staff were all so nice and accommodating.
Very nice presentation of good assortment of dishes. Not fancy, but I didn't expect that. Good service, good food, and good service. Should get 5 stars, but we didn't pay for that. We will return. Nice job!
Great place, Mexican breakfast choices. Take a little bit bit to get your food but it's great when it comes out. Housemade jam and toast is wonderful. Service was solid as well, no wait.
Made it in three minutes before happy hour ended and they still have me the discount. Prompt seating. Prompt and attentive service. Good food and generous portions. The menu has a Southwest twist. I got salmon street tacos, not authentic by any means but was tasty nonetheless. Their margarita list is unique with flavors like blood orange and prickly pear. I would like to come back to try the rest of the menu.
Terrible experience from the start. Our server, Spencer spilled about a quarter of my water when he sat it down in front of me. I understand that accidents happen, but neither did he acknowledge it nor did he apologize and bring napkins to wipe up the mess he made.
The quality of food was terrible and over priced. My wife's chicken in her stir fry was like eating rubber and non editable. I have had better burritos from Qdoba for half the price. We waited at least 10 minutes before Spencer came back to check on the food. My wife explained the poor quality and they did nothing about it. I normally do not complain about food so I didn't say anything about my burrito. However, an attentive server should wonder why only one bite was eaten from it and when asked if a to-go box was needed the customer said no.
I would never recommend that anyone go to Sundance for a meal.
The big cinnamon roll was good, but that was the only decent thing here. Since I already had breakfast and it was lunch time, I ordered the Santa Fe Chicken Wrap. It came with a side of tortilla chips and salsa. The chips were ok. The salsa was bland and had celery in it. Any other salsa I've had has never had celery in it. It was off putting. The wrap was less than satisfactory. The chicken was grilled, yet it tasted like it was boiled with no seasoning. It was supposed to come with avocado ranch dressing, but I couldn't taste it. They either forgot or put the world's thinnest layer in the tortilla. The lemonade was heavily watered down, so all I could taste was city water. I'll stick to the Omelette Shop.
Good options are good. Nice southwest menu. Service was not as good as it used to be.
Cook overdid my burger in our servers opinion and the server had him make another without my request saving me from an overcooked burger. Extended the wait but kept the experience nice.
Average food at best. Eating area always feels dirty. Needs a refresh.
I've been to this location twice and the downtown location once. I've had their steak and eggs breakfast, delicious. And their BBQ burger which was huge but good! Last time I got the quesadilla and it has way too much spinach and not fresh mushrooms. But it's still good
My boyfriend and I decided to try this establishment for dinner while in Grand Rapids. There were definitely some pros and cons.
The Pros:
- The staff was extremely friendly and very attentive.
- The evening lighting was superb! It made for a great, relaxing ambiance.
- The restaurant was very clean and obviously loved by the owners.
- The decor was both cute and festive.
- Our order was placed quickly and food brought out promptly.
The Cons:
- The dinner is extremely over priced for the quality. Honestly, we could have made the food we ordered at home for a lot cheaper and probably with more flavor.
All and all, it was an okay experience. The staff and atmosphere was definitely the best thing about Sundance Grill.