Found in a pinch passing through. Got us right in and back on the road.
Jiffy Lube caused serious damage to my car. The Technicians at Joy's disassembled and took pictures of the damage. They replaced the damaged engine with a good used engine per my request. (because I had to pay for it and I am not rich) Then Mark Joy himself came to my court appearance to explain to the Judge how and why the vehicle was damaged. Far better than I could have.
Words cannot describe how helpful they were to me. This is a level of customer service you won't find anywhere else.
After paying these people to "diagnose" my my car problem, they quoted me $900 to replace the struts and mounts. Not feeling good about this since my 5 year old car has less than 70k, a friend told me about another place to take it. After driving it around the block (literally), the other mechanic told me that my stabilizing links needed replaced. Less than $200 bucks later, my car is running like a champ. Whether they were trying to rip me off, or truly didn't know what was wrong with my car, they were absolutely wrong. Save your money and take your car elsewhere.
Great work at a great price. Highly recommended
Mark and Annette Joy have been taking care of my family's cars for years. When I take one in for an oil change, they just change the oil. They don't try to sell me a bunch of stuff I don't need. Then when something major needs done, they're always a reasonable price and get us in and out quickly.
I had a couple experiences with Joy's. The first was good. They were friendly, honest, and helpful.
The second experience wasn't so good. My car had a problem with some of the electronics. I'd called ahead and described the problem and yet the day I took it in the guy who worked on that sort of thing wasn't there. They just cleared the trouble code (which I'd already done myself and that hadn't fixed anything), and told me to come back if it turned on again. That was a frustrating experience.