Name: Jim Burke Pre-Owned Super Center
Address: 1400 5th Ave N, Birmingham, AL 35203, USA, US
Telephone: +1 205-558-9375

Jim Burke Pre-Owned Super Center is a car dealer, located at 1400 5th Ave N, Birmingham, AL 35203, USA. They can be contacted via phone at +1 205-558-9375, visit their website www.jimburkedowntownautomall.com for more detailed information.

Location :

1400 5th Ave N, Birmingham, AL 35203, USA

Contacts :

Added by Jopie, at 06 January 2017

Monday 9:00 AM – 7:00 PM
Tuesday 9:00 AM – 7:00 PM
Wednesday 9:00 AM – 7:00 PM
Thursday 9:00 AM – 7:00 PM
Friday 9:00 AM – 7:00 PM
Saturday 9:00 AM – 6:00 PM
Sunday Closed

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Amanda Ingram

16 December 2017

The service center was very professional. I recently bought my vehicle from Jim Burke and this was my first lifetime oil change and the service provider made it effortless. The waiting area was very comfortable. They also provide transportation if you need to leave your vehicle. Overall great customer service and attention to the services that your vehicle needs. Which I did. My tire rotation is something I always forget about. Thanks Jim Burke Automotive!!!!
Aaron Jones

15 December 2017

I recently purchased a 2017 Jeep Wrangler in July2017. I was given a voucher to have my vehicle cleaned for delivery because it was “not”ready for delivery. I took the vehicle to get an oil change recently ( 12/13/17) and wanted to use the voucher for the cleaning. I was told by the service personnel who took it over to sales, that the cleaning would not be honored. I then called a sales manager who told me that it was past 30 days and to much wear on the vehicle. I am greatly disappointed, seeing this is the 3rd vehicle I have purchased from Jim Burke in 12 yrs. I don’t think I will be purchasing another from Jim Burke because of this. I love Jeeps but I’ll find one elsewhere next time( 4 years). Always pleasant experience for oil changes and service though.
Katherine McGonigle

29 November 2017

Absolutely the most pleasant car-buying experience I've ever had. Everyone there was genuinely friendly, and there were no pressure tactics whatsoever; the whole process was very straightforward. I worked with Sam Stewart, and can only offer my highest praise. I am thoroughly enjoying my dream car, and wouldn't hesitate to recommend the Jim Burke dealership to family and friends.
Neal R.

18 November 2017

First time oil change for my car and I can not complain. It was free and I opted to wait. So for me to be there for a couple of hours is not an issue. What can u expect? Its free!! The service over all was good No complaints Glad I purchased my new vehicle from Jim Burke Dodge in Birmingham, AL 👍👍
Randy Moore

28 October 2017

Just went in for my free oil change but the process easy and convenient! I always get prompt and thoughtful service. The work is completed within the time period I was given and I get a courtesy phone call to let me know I can pick up my car. All I’ve had to do were oil changes and tire rotations on my 2015 Jeep Patriot High Altitudes and so far so good
Kenya Camp

27 October 2017

My experience with Cody the service advisor was Wonderful from beginning to end! He was attentive to my needs the technicians were very thorough and I was Very Pleased with the outcome! I would definitely recommend your service department! Thx a ton!
L McWebb

14 October 2017

My experience at Jim Burke Service Department was always a great one. My service guys John Cruise was very professional and kind. It was always a pleasure to interact with him.

The service Manager Rusty was very nice as well. He greeted me with a friendly smile asking about my day.

I will recommend to my friends

Thanks
Lanye Webb
Cassella Scott

08 October 2017

I believe Jim Burke doesn't care about customer service or customer appreciation because when you come in to the service department to get maintenance on your vehicle, the staff will avoid you like you had the plague when you approach them for help. It's like you almost have to stand in the middle of the floor and yell " CAN I GET SOME HELP IN HERE PLEASE!!!". Staff in the service department will just sit behind their little desks and won't even acknowledge that you are in there until you get right in their face and tell them you need service. Maybe they are trained to be that way because customer service is only as good as the people who manage and run the company. Dreadfully, when your vehicle goes to the back to be serviced, be prepared bring breakfast, lunch and dinner with you because you're stuck and at the mercy of Jim Burke service department. I had a staff member to tell me it will take about an hour and a half for an oil change and it turned to three and a half hours. I asked a staff member how long before my vehicle is finished in two hours. The staff member check and he told me it was still on the rack. At the last service appointment, my vehicle sat on the street when they finished with the doors unlocked for I don't know how long after service and I had to hunt down a staff member to get my keys. No one came to the waiting room to let me know my vehicle was ready. And that side of town in Birmingham has vehicles broken into all the time. So let me end this rant by saying there needs to be some checks and balances of the staff at Jim Burke service department because customer service is little to none there.
Lisa Rosato

06 October 2017

There are not enough words in MULTIPLE languages to adequately describe just how awesome Skip and his team at Jim Burke Subaru are. They really go above and beyond, and GENUINELY care about their customers and relationships. I honestly don't know what else to say. Not only am I beyond satisfied and pleased with their level and standards of customer service, but quite frankly, shocked. Three years in, and not once have I ever felt like just a number to them. My [first] Subaru proved to be an very wise decision in itself, but as far as customer relations? I hit the jackpot with this crew!
Patience Loew

13 September 2017

Overall I believe that there are some good mechanics here; however they don't consider the overall customer experience. They are short handed so, you won't get a status of what's going on, the shuttle service ends at three and if your car is or isn't ready before then- no one calls you. When you call them, you aren't likely to get an answer or a call back. My car sit there for more than 24 hours ready, with nothing more to do to it, but because of miscommunication - I guess no one figured I needed a car within that time period. I don't know the thought processes behind this, no one figured I would need to make plans to get to and from work maybe that's why I couldn't get status on my vehicle.

I was guaranteed my issue was taken care of and I was told it was road tested for the shaking I was experiencing. Well, guess what- still shaking and I had to take it back to the dealership to get it finally resolved. So thanks for the tire balance, and the effort to save me money, but my initial issue was still there when I left.
Kim Walton

10 June 2017

The sales associate, Antonio, was very professional and honest. He took his time and explained to everything to my daughter and I. Antonio was courteous and helpful. I really enjoyed this car buying experience! Thank you Jim Burke and Antonio for helping my daughter find her first car.
Ayana Bullard

23 January 2017

Chris and Tee were both amazing! They worked diligently to find the perfect car to accommodate my family! I am very satisfied and grateful for choosing Jim Burke!
Derek Simons

13 January 2017

I came to Jim Burke and got exactly what I wanted with the help of Terry Skinner. He got the best price I could have asked for! Excellent monthly payments and the process was a piece of cake,with his help he made it all possible ! Months later I even got an unexpected rebate because even after we left with our car Mr.Skinner still made sure we got the best care and every deal and promotion available ! If you're looking to buy a car and think that it might not be possible because of credit or income well I'm here to tell you go see Mr.Skinner! He will make it happen and you might just get free oil changes!
Calandra Davis

13 January 2017

I had an awesome experience with Terry Skinner at Jim Burke. I went in knowing exactly what I was looking for and Terry not only found it BUT found it $5000 cheaper than the one I was inquiring about. My car has very low mileage, runs smoothly, with nice color in and exterior, and did I mention FREE OIL CHANGES for the life of the car. If you're looking into purchasing a NEW or USED vehicle go on down to Jim Burke Downtown and ask for Terry Skinner.He'll get you riding in no time. 😉
Linda Thompson

13 January 2017

Terry was a very good salesman, very patient, courtesy, and did everything that he could do to get me a car and he made sure the dent in my car was fixed and I really appreciated his dedication even though (my car note was not what I thought it would be, not over 400 mosmile). He is a great salesman and I feel like he is a friend and I will tell everyone about him.