Daniel S. was a very respectful sales rep. Did everything he could to make us feel welcome and important. He worked with us on every aspect and made this experience the best we've ever had. If you are looking for a nice car see Daniel and he will do the best he can do to make something work for you.
My experience with this dealership was overall a good one. Guiddo and Luca were fantastic in getting me in a great, quality vehicle for my Son. The only part that receives less than one of these stars is the finance guy, Frank, who was very nasty, rude, and seemingly an Owner of a very Spiteful, Racist Spirit. Without provocation he was EXTREMELY disrespectful and belligerent to my Wife about pricing of a vehicle that was quoted at one price but padded in the billing at $2,000 more!
He went on to even calling her ignorant! I then intervened and questioned why was he being so demeaning and that respect should be mutual. He then turned his wrath at me, yelling all types of rhetoric before Luca stepped in telling him that’s enough. Luca, then apologized and took over after removing him from the situation. We went on to get the price quoted and brought or Car cash. We now own an excellent Ride from this Dealership. Thanks Guido & Luca! Frank, you need some diversity training, and learn Simple respect for others
NO INTEGRITY - Deal with caution and Smartness - Do not be taken by Surprise -
Sales guys were pretty good in showing the cars, explaining the features etc. Apart from that the advertised price is not the actual price that you will pay (which does not include documentation, title, taxes which are known to the buyer), DEALERSHIP ADDS AN ADDITIONAL $1495 as VIP PACKAGE which is absurd (NO OPTION TO DENY IT) after you are ready to finalize the car.
Unfortunately, I did shell out that additional amount just so my spouse can be happy. I have never come across such type of gullible transaction where they advertise below market value and add an additional $1500 saying it’s VIP package.
On the other note the 30-day money back Guarantee is a SHAM because the title that is issued when you purchase the car will take 30 days for your financial institution to receive and without that they cannot exchange. By then your 30-day exchange time has passed and the mileage will increase by 1000 miles, which both are the conditions for exchange.
Overall the dealership sales man was quite friendly but taking customers for a ride by adding the additional amount (VIP Package $1500, which I do not need) is unacceptable.
As for the standard accessories that come with a used car, they do not have a clue (They gave me just one key for a Mercedes). They do not use or know of Garage door home link on a Mercedes model, which is a shame.
-------Solution, if you still want to buy a car from this dealership----------
Remember to ask for a minimum of Two Keys plus any additional accessories that they advertised including but not limited to mats, keys, home link, warranty, car fax etc. Ensure you check the list before even considering to buy the vehicle from this dealership.
DO NOT EXPECT TO RETURN OR EXCHANGE THE VEHICLE THAT YOU BOUGHT AT THIS DEALERSHIP , THAT'S NOT POSSIBLE , ensure you like and want to keep the car 100%.
I hope this review helps others.
I have had a fantastic experience at Jidd Motor today. They have excellent luxurious cars and very knowledgeable and customer focused sales consultants. I will specifically recommend Anastasiia for her amazing ability to help the customer see the value in various car features and value added protection packages. Last, but not least, she is an excellent deal closer.and will likely get you the car you dream ofat the best possible terms.
The best dealership in the area. I purchased three cars and no problem with. I will definitely recommend it to all my friends and family. Jidd motors work a lot with me to choose the right car. They are very friendly and polite. I will definitely come back again. Love you Jidd Motors
Ricky the service representative was extremely helpful in my first purchase at Jidd Motors. He explained to me everything in details, the pros and cons and the best part was that he was very respectful, cordial and knowledgeable. I would recommend friends and family to go to Jidd motors because of their excellent customer service and a great team who would go above and beyond to get you into your dream car. I was very satisfied with the entire purchasing process and you would never find a better deal anywhere else beside them.
Would have given 5 if not forced to do review. Came to see the car I researched. Bought the car but salesman was just kind of there as I checked it out and didn't mention one thing about the car or anything. Didn't matter I wanted and bought the car. Before being allowed to leave we were hovered over until review was posted. Then as we were about to leave they said the review wasn't posted (this was 2 mins later) and we had to show them on our phone it was posted before we could leave with our car. The only timethe salesman even wanted to talk to us was regarding leaving a review. Again had this not been pushed on us would have been a good review left on my own accord.
I won't be purchasing my next car from Jidd motors because of the shady business and service I received. When I test drove my car everything went alright, besides the fact that the "remote start" feature didn't work properly. I was informed that this feature was disabled, but would work fine once it was turned on. I decided to purchase the vehicle because of the good price and the great features it came with, but after I purchased it and drove it off the lot, the check engine light came on. I took it to the dealership where I was informed it would be a $1,000 repair and a 4 month wait. When I contacted Jidd motors about the issue they refused to help me or acknowledge that there was a problem. I was told that the "remote start" feature would not work if the check engine light was on. I waited the 4 months and got the repairs done. Once the check engine light was off, I attempted to remote start my car, and it still doesn't work. Apparently my car doesn't have this feature. Remote start was one of the reasons I bought the car, but now I'm spending way more money than I expected to on a car that doesn't function the way I was told it would. I'm sure some people have a great experience at this dealership, but mine was just the opposite. I urge you to find a used car elsewhere to avoid the experience I had. I was lied to about my car by this dealership only to get it off the lot. It has ended up costing me way more that I expected. I will not be returning to this dealership for my next car.
On a side note, I wouldn't trust all of the good reviews on here - They make you log into your google account and post a review while your waiting for the car to be pulled up. The first review I posted was a 5 star review just like a lot of the other ones on here
Well since my last review magically disappeared. Buyer beware. The price match is a joke, you will never get them to match a price with the "30 price match" even if you give them a written P.O. from the other dealership which is what a bank requires to get a loan. It is not good enough, they want a "bill of sale" to price match, so go buy the other car and you will get your "bill of sale". best thing you could do is buy from the other dealer instead. save yourself the regrets. I did manage to work out some of the problems but them not owning up to the price match cost me an extra $2500.00 and wasted my time. I do not recommend buying from this dealer. If you do, good luck!
Drove an hour to see a used car after speaking with one of the online people telling him we'd be there in an hour. We get there, Sophia tells us she'll get the car pulled up. We wait a bit. She comes back over and we go out back. She's showing us all kinds of cars, except the one we're looking for. My husband asks to see the car we came to see. THEN she tells us. It's not here, they aren't sure where it is or who has the keys. They're working on finding it. The manager comes over and says it's at their other lot and someone will bring it over in ten minutes. We wait a little while then Sophia shows she's texting the other salesperson about the keys and he's not answering. We got up to leave and the manager comes after us. It's a miscommunication. Please just wait 5 minutes. The car is already on the way here. We waited a few minutes. Then he says Sophia will take us in his demo car to the other lot. Really? 5 minutes ago the car was being driven to us. That was it. After all the wasted time he asked me why we didn't want to see the car. "Because we don't trust you." I know we are shopping for an unimportant low price low cost vehicle because someone totalled our car and we only got so much from insurance but you don't have to lie to us.
John was super helpful! He got me the car I wanted. He was confident that I would get approved to finance the car even though I wasn't. And he was right! He's very knowledgeable and answered all of my questions, and I had a lot of questions.. Great experience! Ask for John!
I went into Jidd to trade in my old car and look at my options. The sales people were so nice and helpful. I had my three year old with me and they helped me with him while I was able to look at different cars. My sales person name was Margaret and she was extremely knowledgeable and helpful. I ended up getting a great deal and walking away with my dream car. I would definitely recommend them to anyone looking for a new or used car. Great experience overall.
I had the greatest pleasure working with Paris. I went to so many dealership, all with the same story: we can't help you, we can't find anything or you can't finance due to credit. I honestly felt that no one tried. When I arrived to Jidd motors they all welcomed me in and I said I wanted the beautiful 2016 Ford Explorer that was in the lot. It was limited edition and in great condition. The only words that came off of Paris was "I can get you in that car" sure enough after all the paper work and working with me not against me. I went home with my dream car. I can not express how amazed I am in customer service this dealership has. Definitely coming back.
Horrible experience from the minute I walked in the door. My truck was not ready and nothing they said would be done was done. They gave me the truck on a dead empty tank of gas. Told I would get a gas card that I never received. I had many fuses blown. Tailgate was not working. Windshield wipers not working and cigarette lighter not working. The detail job they did before the gave me the truck was a joke. Like they just sprayed some cleaner it and sent it right out the door. Dashboard still had dust all over it. Sticker marks on all the windows that I asked to be removed. No floor mats at all. No owners manual. Then I get the truck home and was sitting in my driveway and a huge puddle of oil leaked all over my driveway. I spent 26,000.00 on this Cadillac Escalade and I feel like I got ripped off! No one cares to try to make it right or even check back with me to try to resolve any issues. What a joke of a dealership. Worst place I ever dealt with in my life! Truck been in and out of the dealership getting fixed since the day I brought it home. Don't buy from here!
The buying experience was good overall they were honest. They showed me the car took it for a test drive and they were knowledgeable in the car. The only two minor things that could be better would be the atmosphere. Most sales man seem stressed out and angry. Only a few look happy. This is something major when someone walks in there that is not a present feeling. Greeting new customers and being excited to sell the car makes a difference. Also the waiting period after making the purchase took quite a bit but that is in all dealerships. I am happy with the car and service I got just some feed back to grow the sales man