This a great hotel with a beautiful view of Miami. Located near downtown Miami on famed Brickell drive this hotel boast a great location for accessing the vibrant and upwardly moving Brickell restaurant and entertainment venues. I have never been disappointed over many years and many visits.
What you expect of a JW Marriott hotel to be. Absolutely great service here from the valet to the reception, restaurant staff and the cleaning crew.
Was very well taken care here. Yes it helps to have a Marriott status, but still.
The concierge lounge is on the small side but the food is good. Great steak with potatoes today. Saved my boss a dinner.
Went for a quick swim tonight and it felt good even if it's little chilly today (only 60).
The location is also really good with good options all around this place.
Just checked-in to this JW in Brickell and at first from outside it looked like another beautiful JW property and inside as well, sort of. At check-in counter I was not recognized for my loyalty (Gold member) and also was told that I had a magnificent king bed room with partly bay view. The elevators are just horrible! Not to mention how the walls and doors of each floor are with stains and looked very old. Definitely not a JW standard.
The moment to see the room comes, and what a great surprise! 2 beds, stains on walls, no welcome amenity, no additional services requested. They do sure know how to make guests feel special. Stay at another hotel please! I will see how tomorrow is like in regards to customer service.
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the best rates around
I attended the JW Marriott Miami for a spa package for two that I purchased for my girl friend's birthday. First off we went to the downtown location initially and informed we were in the wrong location. The concierge at the spa was kind and courteous. She validated our parking and let us know that she was going to call the correct location. Once we arrived at the Brickell location it was amazing from start to finish. The concierge was attentive and understanding about our situation. Then Erica, our masseuse, took my girlfriend for her 55 minute Swedish massage with aroma therapy. She loved it! I went and hung out at their beautiful pool until it was my turn. Let me just say, Erica can work wonders! She was very informative and descriptive in what was going to do. I would recommend trying out this service and we will be visiting again soon.
We stayed at this hotel April of 2017! Me and my best friend experience nothing but rudeness and discrimination from the staff and upper management from this company. Our luggage was given freely to another guest. We filed a police report and an insurance claim with the company as of today this issue still isn’t resolved. The Marriott question our character simply because we was there for a good time it’s was her birthday weekend that turned into an disaster, the only thing the Marriott tried to offer us was a one night stay at their hotel. If we came for the weekend why would we need a free night when thousands dollars designer items cane up missing at Your Hotel. We want ever stay at this hotel in life or another Marriott because they don’t give a dam about guests. It’s been 7 months later and they still giving us all types of lies. They was very unprofessional and rude.
Staff was accommodating, professional, and friendly. Our room was clean, but had a musty odor. Beds were comfy and amenities above average. Very overpriced in-house "goodies", i.e. $13 cashews and $7 water.
Great service. Rooms are amazingly cosy. Good breakfast at the restaurant.
The hotel looks very nice, but that is it. The staff don't provide microwave in the room or anywhere in the the hotel. The workout room doesn't have water fountain, only way to get water is stopping your workout and go to the front desk and ask for some bottle of water.
I attended the JW Marriott Miami for a spa package for two that I purchased for my girl friend's birthday. First off we went to the downtown location initially and informed we were in the wrong location. The concierge at the spa was kind and courteous. She validated our parking and let us know that she was going to call the correct location. Once we arrived at the Brickell location it was amazing from start to finish. The concierge was attentive and understanding about our situation. Then Erica, our masseuse, took my girlfriend for her 55 minute Swedish massage with aroma therapy. She loved it! I went and hung out at their beautiful pool until it was my turn. Let me just say, Erica can work wonders! She was very informative and descriptive in what was going to do. I would recommend trying out this service and we will be visiting again soon.
This hotel was pretty amazing. The rooms were clean and roomy. The staff were polite & accommodating. As silly as it seems, the only thing I didn't like about the room was the thin toilet paper. For as nice of a hotel as it was, the toilet paper could have been a little nicer.
If anyone is looking for a great deal on hotels you can check it out on HotelRaven. com Booked a room on there and they had the cheapest rates around
From the valet parking and arrival, to the reception, on site trainer at the gym, this hotel was fantastic. It is never a disappointment to visit a Marriott. Beutifull hotel, amazing staff and great location 10 out of 10
From the valet parking and arrival, to the reception, on site trainer at the gym, this hotel was fantastic. It is never a disappointment to visit a Marriott. Beutifull hotel, amazing staff and great location 10 out of 10
For any regular hotel it's pretty decent, but falls short of a JW Marriott. Service is so-so and the rooms could use some repair. They do offer a concierge lounge, valet parking and high-end amenities.
Spent a celebratory weekend here with my fiance. We were treated so well and the staff provided great recommendations for places to visit and enjoy ourselves. An employee at the front desk realized we had just become engaged and ended up surprising us with a bottle of champagne and chocolate covered strawberries. Thanks Rohan!
From the moment we checked in the staff was friendly, courteous and engaging. The hotel was quiet and the rooms perfect. We stayed on property for our entire visit utilizing the pool, bar, and premier restaurants. The food was exquisite and the wait staff engaging and on point. The entire hotel was clean. We will definitely be visiting again soon.