The staff at the Inn at the Finger Lakes have always been very accommodating to me and my family. The Manager Michael, has been at this property for several years now, he has always been very helpful to my wife and I, and gone above and beyond. After reading some of these reviews, maybe the people who have had problems, were not following the hotel policies. But we have always enjoyed our stays, and the hotel. Everything down to breakfast and evening reception are great.
This place is a total rip off. After we left decided to add to our credit card $150.00 for smoking in room! What a joke. My wife is highly allergic to smoke and you cannot smoke even in the same house with her. If she sensed any part of smoke she would be demanding a new room immediately. WE live in AZ so I guess they figured we were far enough away to dispute it. We were on a 25 day road trip which covered 8431 miles. Stayed in 24 Hotel rooms on this trip. Not one claimed any smoking except this one! Imagine that! Parking was bad, room tight an not easy to move around in . I called this place 5 days in a row and never received a return phone call about this. If you like your money and do not want to be taken advantage of, DO NOT STAY HERE!!!!
I have and am truly enjoying my stay at the Inn at the Finger Lakes. Michael, the manager, worked with me with my limited expenses from my employer. That relieved much stress. Thanks Michael.
As for the staff, they are awesome and very attentive to their clientele. Miss Emily is a sweetheart. She puts up with my dry humour and antics. She is patient with her not so friendly clients. She is a gift to any employer.
The housekeepers are fantasic. The room is always in tip top shape when I arrive from a long day at the office.
Busy traffic area, hard to get into parking lot. Poor placement of entrance. Arrived early and they were made aware online of the time and no accommodation was made for it. Shower was good. Bed was comfortable. Average buffet breakfast with small eating area. Had WiFi with easy access.
The staff was rude when I tried to check in early. I was told there is a 24 hour Walmart down the road, and I could go and walk around until it was time to check in. I explained that my mother had knee surgery and she is also a diabetic. I told the desk attendant she was being rude and I wanted to speak with her supervisor. She responded by saying I was a "bully" because only a bully would ask to speak to a supervisor for bad service. The Assistant Manager told me he was not a racist because he "has black friends" all around the world, and his staff was doing what she was trained to do. He did not validate anything I had to say, and tried to hurry me out of the door. Before leaving he said he will talk to his employee and call me the following day. To this date I have not received a phone call. I hope you have a better experience than I did with the staff.
I loved it. I wish I could take it everywhere I need to stay. It had everything I needed and a few more. Lovely window seats. Clean, had a fridge, close to restaurants AND they had happy hour from 5 to 7 every night.
The room was quite spacious and well appointed. The staff was friendly and helpful. The breakfast was substantial.
The hurdle is the entry into the property and a convoluted parking lot.
The address is Seminary Ave. but you cannot come onto the property from that road as it's a one-way exit so you have to circle around on one way streets to get to John St. to find the entrance.
If this abnormality is noted on the website it's quite hidden.
Now that we know how to get in, it's been a pleasant stay.
Always stay here, when visiting Auburn. Love the Happy Hour with free local wine and beer!
Very nice staff. Rooms were small and dark. Rough sheets. They offer a afternoon reception with a complementary glad of wine and some appetizers. Breakfast was underwhelming.
Great place nice rooms and free beer best hotel I love it that it has a family vibe about it.
The rooms were very small but clean and comfortable. The continental Breakfast was nothing special either. We did have a billing issue though that has spoiled our experience, and we won't use this hotel again. We stayed one night in Late September and they charged our card 3 separate transactions for the same amount for a one night stay. As of yet they still have not admitted the mistake or credited our card.
This was the third times staying at this hotel. Nice centrally located hotel in finger lakes area . Room was clean and comfy . The hospitality hour was cancelled at last minute for no apparent reason . we were really looking forward to it. The breakfast was very basic , no fresh fruit and everything was just ho hum. coffee was weak.