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Added by Jopie, at 11 August 2016
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13 Reviews
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06 December 2017
Recently all the belts replaced in my car. They did a superb job, finished in under 5 hrs!! and at a very reasonable price. They have a courtesy van which is very helpful. I believe the owner is a man named Charlie, he is courteous and explains things well.
I had excellent service and would highly recommend this place to anyone.response / report this review -
14 November 2017
Used to be a great place, now not as much. As the staff has changed over time it is getting horrible. Service advisors are either clueless or 'one answer Andy' s. Was just quoted price for oil change that is double the cost at the dealer. Lock the door and retire Steve and we can go south and sip beer on the beach. Taking the license plate holders off while I'm at AllStar getting my $19.95 oil change - oh, synthetic blend not pure synthenic, but your service writer didn't want to hear it. When I said that the dealer would do it for $19.95 he stated that your computer said that it was a 2014 - uhm, clueless.
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17 October 2017
Needed a coil replaced on a 2002 BMW M3. Without consent, they replaced all 6 spark plugs, charging twice the price of purchasing myself, and charged 1.84 hrs of labor to replace spark plugs!! That came out to at least $250 of extra charges that were not needed, or requested. These guys are cheaper than a dealer, but they are still preying on customers. Go somewhere else! After doing some research, I found that a trustworthy mechanic could have repaired my car for about $250, I ended up with a bill over $700. What can you do? Pay it, complain and write a review so others wont get scammed.
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10 October 2017
Stay away!
I brought my car here for an oil leak and will never go back. Two visits and almost $2500 later, my car is still leaking. On the phone, they tell me they are replacing an oil pan, on my invoice I see an oil gasket. I have brought my car to a dealer/mechanic and they tell me the gasket needs to be replaced again. I can't even trust that they have done the work I paid for.
Do yourself a favor and find someone else to work on your car.response / report this review -
10 September 2017
My experience began when called in early this morning to make an appointment they didn't ask me my name or anything, honestly I'm not even sure they even wrote it down in the shop because when I showed up at 4pm as planned, the guy at the front counter seemed like he had no clue there was a 4pm appointment.
I then asked if anyone would need to drive my car prior to the alignment I "scheduled" and was told "no, they would only drive it after the alignment to make sure everything was ok". I asked if I could be in my vehicle when it was driven because it's running extremely rich and I didn't want anyone beating on it and the only way to make sure someone doesn't beat in a highly modified performance vehicle is to be in it, I was assured I would be in the car when it was driven so I went to sit get some coffee and sit down.
While I was making my coffee I heard the car start up and start to move, I looked out the window and watched my car drive off down the street literally 3 minutes after I was assured I would be in it when it needed to be driven asked another guy working there and he said it was protocol, why the first guy I spoke with assured me otherwise I don't know.
Now when the car came back I watched the tech stall it out because the turbo timer was on and he parked it in gear but I figured a shop with the name "import minded" would know what a turbo timer does and how to work around it, I guess not I offered to turn the turbo timer off multiple times basically suggesting I wanted to turn it off and was told "it's ok" but in retrospect it was clearly because he knew he was gonna weasel his way out of working on my car.
I was then told my "whole suspension is junk and you can't take a turn without it clanking and popping" apparently import minded never seen a full locking rear differential before, when I explained what it was, the lethargic lackluster tech asked me "well what are you trying to accomplish" to which I replied "I just saw want an alignment and the pulling to the left to go away"
He sighed, got back into my car and drove it onto the alignment rack, I went back into the waiting room and thought my car would be aligned and a few minutes later I heard my car get started again and pull back out, it pulled up right to the main entrance and the unprofessional, clueless, and obviously lazy technician got out of my car and said he can't do it because my car is "too low". I'm on lowering springs that lower the car by an inch, I am BY NO MEANS LOW, and I've had alignments from multiple places in the 12 almost 13 years I've owned the car with absolutely no issues from mom and pop shops to dealerships, to specialty shops nobody ever had a complaint or an issue but somehow a shop called import minded can't do it.
Most unprofessional shop I've ever dealt with and none of my cars will ever see that shop, also this is my neighborhood shop, i hoped I would have a good experience and be able to take any of my 3 cars there when needed, but no, they proved themselves to be very unprofessional, lazy, and not worth bringing your car to.
I'm pretty involved in the car community and people often ask me where to take their cars for things and I will be sure to tell people to avoid this shop at all costs.
If I could give you zero stars, I would because the service was piss poor.response / report this review -
27 July 2017
Nice people but I would appreciate more If I get a printed estimate (not hand written)
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23 July 2017
I'd give them a zero if I could. Â I had Import Minded change my oil and rotate my tires. Â Shortly after, the driver's side front tire fell off the car while traveling on the I-94. Â Someone failed to properly torque the lug nuts. Â This place is a complete rip-off. Â Besides poor service they are overpriced.
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11 July 2017
Absolutely incredible. My wife and I own several foreign vehicles (Land Rover & BMW) and after receiving the estimate from the dealership on a 4 point brake job, we had Import Minded perform the work as they were able to deliver 2 weeks earlier and at 50% of the cost. Dealership additionally had several other items they recommended replacement of, all at great expense. Steve and his staff were able to confirm that the items recommended were all unnecessary, and that all parts had significant useful life remaining.
One of the last truly reliable/honest mechanic shops out there, and I will continue to highly recommend them to all family and friends.response / report this review -
23 February 2017
The short story: Garbage/negligent service at an overly expensive price!
The long story: Took my car (99' Mazda 626) in to get some leaking fixed. Needed a valve cover gasket and radiator hoses (Cost: $1400). This car isn't my primary car and doesn't get driven that often, with that being said, about a week later I took it for a 1/2hr round-trip drive; it started overheating on the way to my destination. I let the engine cool down for 20-minutes, went to the gas station immediately and picked up antifreeze and oil (it was dark and I could not see which was low). The radiator took the entire bottle of antifreeze and was not full. The next day I took the car to a shop near my house, they found that the radiator hose was not attached to the radiator. I called Import Minded, they had the car towed to their shop where they reattached the hose and sent the car on its way, but the damage to the car had already been done! When I took it for a routine oil change (to the same shop that discovered the radiator hose was off) they found that the oil looked metallic and said that whoever had this car before you didn't take care of it, UNTIL I told him that I inherited this car, when my mom passed away, who bought it brand new and reminded him of the "Import Minded story" with the radiator hose and the tow; he remembered, retracted his statement and said that the engine burned up because of Import Minded's error. Of course, Import Minded is going to take no responsibility for their error but instead tried saying that it happened because I didn't get the oil pan gasket replaced like they recommendedThe current mechanic said that's B.S. and that he hasn't noticed any oil pan leakage since he's had it for the past 2 days!response / report this review -
06 December 2016
I've had my car serviced at this location 4 times this year. After the first repair ($440) my check engine light came back on again almost immediately after arriving at my home I called and was told to bring it back in. This went on another 2 times 4 times in all. Well $1,050 later my car is in the same shape that it was in the first time I took it to this location. The technicians here claim to be master techs when in actuality they are just mechanics who guess what the problem and charge you for the privilege. Ironically the paper work detailing the work that was done can not be located. Needless to say I am filing a claim in small claims court, I will not be taken advantage of. I would not recommend this place at all it's the equivalent to throwing your money out the window.
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16 September 2016
I had a new Stillen exhaust back system installed to replace the stock system on my 2014 Nissan Maxima on 9/14/2016. They got my vehicle in on time and out on time and kept to the exact price quoted for the service. I'm quite satisfied and would recommend this shop without hesitation. These folks are friendly and helpful.
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18 August 2016
Friendly, Honest, skilled.
My older Honda CR-V check engine light came on and couldn't pass the emissions test. It's been running fine for years, so I couldn't understand. Had it at another place and they wanted to do over $500 worth of work to the engine, when it had NO other symptoms than the emissions test fail. I brought it to Import Minded, and they immediately tried replacing the gas cap and yep that was it. They are honest, they could have made some $$ off me but they didn't. It's hard to trust car repair shops, but I trust this one.response / report this review -
18 August 2016
I have been taking my Subaru and my wife's Honda to Import Minded for over 20 years. In that time I have never had any issues and the work was always excellent. They are fair and honest. Much more reasonably priced compared to other shops.
We have referred many people and no one has ever had a bad experience.
Thank you Import Minded for all the years of great service!response / report this review
