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Nice restaurant and amazing breakfast. 5 stars because of the nice rooms and amenities. The rooms get cleaned everyday and nothing is stolen or taken. There is a photo book a few computers and 2 XBox consoles which are all free to use. The Novotel has the supernova hotel in it and has a futuristic look throughout the hotel. Even if you lose your keys to your room(like we did) they will still offer you a new room key. They also are glad to give you another blanket or towel if you need it. The Novotel has a store that has all the way from gum to bags to water.
Nice restaurant and amazing breakfast. 5 stars because of the nice rooms and amenities. The rooms get cleaned everyday and nothing is stolen or taken. There is a photo book a few computers and 2 XBox consoles which are all free to use. The Novotel has the supernova hotel in it and has a futuristic look throughout the hotel. Even if you lose your keys to your room(like we did) they will still offer you a new room key. They also are glad to give you another blanket or towel if you need it. The Novotel has a store that has all the way from gum to bags to water.
My first room backed up to the elevator bank and was noisy. I asked for a different room and was re-assigned. My new room was very quiet, and comfortable. I enjoyed a 2 night stay here without issues. The rooms were generously sized for NYC and everything was clean/in order. The restaurant is overpriced and the bar service was very slow. The front desk attendants are very responsive.
My husband and I only stayed one night to hangout with my parents who were visiting from out of town. We were delighted to hear you are a pet friendly hotel so we immediately took up my parents request to stay at the hotel with them. We were greeted by two very friendly and fantastic bell hops and checked in by the most lovely women named Stella. She was kind, knowledgeable and professional, my husband and I adored her charm. We will absolutely recommend friends and family to stay at The Novotel.
The hotel facilities are great and rooms very comfortable but it is of course the staff that makes it all work and is from top to bottom the case!! It is pricey but well worth the money!! The pleasure that you get from the stay is just unbeatable!! The breakfast is magnificent in it’s on right but the view from the breakfast room just makes it unbelievably good!
Even after several stays there is always the sad feeling of having to leave for the “real world”!’
This time was really special as we had to cope with a personal loss but the Novotel certainly helped a lot and we thank them for that enormously!
We’ll be back soon I hope!!
We have stayed here before. Everything satisfactory to very satisfactory. Good check-in people. Room fine except, there were four of us. I thought at least we would have queen beds but we had two doubles which were pretty tight for 4 adults. Beds and bedding were comfortable though.
Guests should be told about getting their parking tickets stamped for excellent discount at the garage. I had to walk back to have it done.
Bathrooms are extremely small and there is very little closet, drawer, and counter space in actual room which is also quite small. Ice maker on our floor didn't work, no coffee pot in room, large tiles on shower floor were very slippery, only 5 hangers in closet, and no top sheet on bed so you could either sleep under a much too warm duvet or nothing. Many areas of the hotel were also dark and gloomy. One positive, the staff were extremely pleasant and helpful.
My partner and I stayed here last year and it was the most pleasant hotel and visit. As we arrived, we were greeted in the most friendly manner by the hotel staff and the room was just as you see it on the pictures - perfect! The location is amazing, we had a view of Times Square from our room and could also see it from the hotel balcony which was a nice social spot. There were plenty of food places around and local shops so you have everything you need right under your nose. Overall, it was a great stay and this is the only hotel I would stay at in New York. Can't wait to visit again.
Oh my gosh! My husband found this hotel on the internet, and of course when he mentioned it, I looked it up too. We chose it based on location (Times Square) and the offer of the free breakfast. However, our experience was so much more those two things. Everyone was so friendly and helpful. We were able to check in a little early, and our room had an amazing view of Times Square. I appreciated the firm mattress and the wonderful rain shower (great water pressure). I also liked that the room was quiet. We had a yummy dinner in the restaurant our first night (try the vegetable stew with the couscous), and enjoyed an after-dinner drink on the outdoor patio. My husband and I both agreed that if we ever come back to NY, we would stay here again! I highly recommend a stay here, if you are planning a trip to NYC.
I stayed here for business. The front desk/receptionists were extremely friendly and fluent in more than one language! Similarly, the bellmen were very accommodating and friendly. The rooms were clean and mine had a mini-fridge, which was a nice amenity. The fast experience and ease of traveling made me want to stay again! I would recommend this hotel to people looking for an easy and quick stay in Times Square.
I went to a private happy hour at the Novotel bar on the lobby floor. The bar is in a large area with lots of tables and couches. No coat check, but there are coat racks for you to hang your coat. There's a large outdoor area that faces the side street. Overall, nice ambiance and everything you can expect from a hotel bar.
Our room was very clean. The staff was all very pleasant. I traveled with my son and felt completely safe in your hotel. The hotel's location was perfect - close enough to walk anywhere we wanted to go yet not in the middle of all the craziness and congestion of Times Square. I would happily stay at The Novotel again on our next trip to the City!
I went to the Hotel Novotel rooftop bar with a friend of mine. I heard so many great things about it. It did not disappoint. The drinks were good and service was great. Seating was plentiful and the view was amazing. I would go again with more people.
My friend and I arrived at the hotel at 12am on the first night and tried to check-in. But unfortunately, there was an issue when we get there so the staff said that we needed to go to the other hotel nearby even though we were so tired and exhausted from jet lag. I was so mad that I complained about it but they didn't listen to me carefully at all. The staffs said that they will give us a refund later but we were very frustrated about the inconveniences.
However, cleaning and concierge staff was very great and helpful. Plus, the hotel has a nice location. It is located a few blocks from Times Square. Also, it has a great view of Times Square.
But this hotel definitely wouldn't be my first choice if I will get back to NY because of their services.
Really loving this hotel. Modern room accommodations. Celebrity sighting at the bar (and good food/drinks, too). Everyone I've interacted with has been friendly and kind. Location is outstanding. Views are great.