This hotel is OK. I had some good experiences and bad ones. I had an incident with a $100 charge for sheets, and I am extremely pleased with the attention the hotel gave to the my response (they listened, replied and followed through).
The room was relative average-sized, a mix of contemporary and old features. I wasn't sure what to make of the window shape or its natural light. It wasn't a room that made me think, "I want to relax in my room." My favorite things were the large screen HD tv and the soap. There was also a bit of ambience.
Nice, cute hotel. Modern design. Rooms are on the smaller side, but perfect size. Bed was comfortable. Pillows are a bit small, but they were comfortable. Nice staff. Valet parking. They had complementary cookies in the lobby the afternoon I left!
This is an older hotel with some renovations. Unfortunately not everything was renovated. For example the rooms have been modernized but there is still Wall units for air-conditioning. There is a general musty smell, suggesting that the carpets should be replaced in the hallways. In general, the staff is amazing and very helpful! Some attention to detail is warranted. The conditioner in my bathroom has obviously been used by the guest before me but was not replaced. In addition the so-called closet space did not accommodate regular hangers. This visit was paid for my my company. I would not stay here again if I had a choice
Not the best experience. Recommend other Marriott hotels in the area. Rooms are incredibly small NYC hotel room small. Windows are also incredibly small. Not sure how this even passes as a room by fire code.
Nice hotel. Very clean. Room has nice layout and comfortable. Staff are amazingly friendly. They go the extra mile to be helpful
The hotel rose above our wildest expectations and will forever hold a special place in our hearts. It was Christmas of 2015, and we had to stay in a hotel over the Christmas holiday for the first time is our lives and the lives of our kids. We had just moved across country, and had an ill child. The staff at this hotel was awesome. Upon asking and explaining our unique circumstances, they shopped for us to have one gift for each child under our Christmas tree on Christmas morning. They also provided us complimentary food upon arrival. The personalized card that we received was signed by Jennifer Bias, a guest service representativethank you.
This review is long overdue, however family trials are tough. Better late than never & very well deserved!
We had a birthday dinner at Shula's and chose them because of a buy one get one free coupon. We loved the ambiance of the restaurant and the service was perfect. The only thing I didn't like was having the gratuity added to the bill. I asked and was told they do it when someone uses a coupon. Normally I don't to extra when the gratuity is already on the bill but in the case I let it go and tipped extra. Looking forward to going back for another visit.
Really nice property. Great rooms, service etc. Only "improvement" I would offer is to rethink the shower tile. It just has NO potential to look clean, even if it were. PLUS:. Wet smooth Stine's plus soap just seems like a slip waiting to happen.
Adam was our server, and he did a phenomenal job. The wine was always full and the meal was fantastic. The steak was cooked with perfection and the rest of the food was beyond expectations. As a business owner, we required a specialized menu, and they were very accommodating. Great job.
Perfect rooms.. The bathrooms very different though. Great lounges, this hotel has 3 Beautiful restaurant as well eith amazing steaks.
Very nice. Upgraded to suite. Nice staff. Cool rooftop bar. Water pressure could be better
The dinner staff is very nice. The food is amazing. It can be pricey but it is well worth it. A beautiful place to sit down and enjoy with your love ones.
Horrible experience. We actually paid for a king room. We arrive, and the front desk clerk informs us that they're all out of king rooms. She downgraded us to a queen room at no extra charge and will compliment us with free breakfast. Really?!? Not impressed. Also, let us know that her manger had given out all the upgrades available so there was really nothing she can do. Poor. Poor. Poor.
We had dinner at Shula's 347 Grill. The service was top notch. We had a reservation and we're seated immediately. The food was excellent and the caliber of what would be expected in a restaurant of this caliber. Will definitely keep in mind for the next celebration dinner.