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Added by Jopie, at 06 January 2017
Opening Hours
- Monday 8:30 AM – 8:00 PM
- Tuesday 8:30 AM – 8:00 PM
- Wednesday 8:30 AM – 8:00 PM
- Thursday 8:30 AM – 8:00 PM
- Friday 8:30 AM – 8:00 PM
- Saturday 8:30 AM – 7:00 PM
- Sunday Closed
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13 Reviews
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16 December 2017
This was my experience with their service department a few years ago with regards to my 2001 V6 Accord EX. The car was was jerking and sputtering while moving and vibrating at idle. I drive it into this Honda service center and commit to the diagnostic fee of about $97, all of which would apply to the repair work if I choose to go forth with the repair. They called back later that day saying that it was a problem with the igniter coils but there’s no way to tell which of the six were bad but chances are they are all bad and that I should replace them all. They quoted me for over $800. I knew they were lying or grossly incompetent. I told them I will get back to them. My fellow Airmen, including my commander who happened to be a car hobbyist, said that the car wouldn’t have run if all six coils were bad and that they’re possibly trying to take advantage of me because I’m female.
I paid the $97 diagnostic fee and said no thanks to the repair. I take it to the auto hobby shop on Tyndall AFB. The mechanic plugged in the computer and told me it tells him exactly which coil is bad. He replaced it for $88, parts & labor included. Two months later, same symptoms and the same base mechanic replaced a different coil for the same price. Fast forward a few years, the car still runs great and no problems with the other four coils. I would urge all my family and friends to avoid this Honda service center.response / report this review -
11 November 2017
We had a great experience at Honda of Bay County. Our sales person James Parr was very friendly and didn't pressure us to buy. He made you feel like you were in control of the purchasing process. All of the staff we dealt with from the sale to financing and finally having the car delivered to OUR HOUSE were fantastic. They made sure to get exactly what we wanted and we never had to compromise. We would highly recommend this dealership.
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07 October 2017
Came in for an oil change, tire rotation, and transmission oil replacement that my car's computer recommended. My customer representative identified that I wouldn't need to have the transmission oil replaced fro another 10k miles as I have it done already so it wouldn't be necessary until my next projected oil change. It was nice to have the representative not pressure me into a service I really didn't until later. Much thanks to Honda for looking out for what my vehicles needed not just trying to sell services.
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26 September 2017
We came in to buy a used vehicle. Everyone we met was very friendly and professional. Our sales man, Aaron was great! We came in the evening and although everyone else went home, Aaron and Finance Director Rick, stayed past closing and we drove out with a beautiful 2014 Nissan Rogue. Fair prices and great customer service, we will definitely be sending business their way.
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19 September 2017
I made my appointment online, then took my car in for service, and had someone pick me up because they told me right away it would be at least 2 hours. I got a call when it was ready, and my advisor, Michelle, went over everything with me, and told me their recommendations. I really appreciated that she wasn't pushed! I will be returning to Honda of Bay County for service in the future. I was completely satisfied with the service I received!
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02 September 2017
We bought a CR-V EX-L and love it! Honda of Bay County's salesman, Matt, was outstanding. Not pushy, responsive, and answered all our questions. The closing process was too long in my opinion, and comprised of too many forms, but that's the world we live in now I guess. Not sure we got an exceptional deal, but I think it was a relatively fair one. All in all, I'd recommend the dealer and highly recommend the car!
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30 July 2017
When I bought my van 7 years ago, we purchased the lifetime oil change package with it. Service has always been great, but I will say the last 2 times I've had my oil changed it's taken 2 hours or longer. I always make an appointment cause I hope I can get in and out faster. Today I mentioned that to the service writer, and I was told I am only making an appointment with the service provider not the technician. Normally I just wouldn't write a review, but that comment kinda made me upset. What is the point in making an appointment if it's only with the person writing up the paper work. Isn't the whole point of making an appointment is so that you can get in and out faster? Next time can I just make the appointment with the person who is preforming the oil change.
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08 July 2017
So, came in to look at a new car. Didn't think it was going to happen so soon. As a person who works in Sales this place was everything you want a car dealership to be. The staff were friendly and nice. Also if you can I would recommend the salesperson I worked with. His name is James. Never met a more honest man, he will tell you straight up, the issue at hand and what he can do. Wonderful man. I don't know if he is a manager or not. But Scott was very welcoming too. Overall had a wonderful experience and found the perfect car for me. Different from when I was growing up and other places would use different tactics. But these people are down to earth people! I most likely will be coming back in 10 years to get my next car from them!! Two thumbs up 👍🏼👍🏼
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03 April 2017
James helped us and I can't speak highly enough about him and the dealership in general. He was friendly and straight forward and listened to what we wanted and our budget. I would send everyone I know to them if they were looking for a vehicle. I'm very pleased with our experience and with my new to me car! Thank y'all so much!
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30 March 2017
This was the best experience ever selecting my new car! Kevin, went above an beyond helping me select a car that met all my needs in a price range that I was comfortable with! They were very quick and made the process extremely easy for me! The color I wanted wasn't on their lot so they went out of their way to find the color I wanted and bring it to me!
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09 March 2017
We met Matt Tomasello a year ago when shopping for a car for our teenage daughter. unfortunately there was not a car on the Honda lot that was going to work but we were super impressed with Matthew. He was very friendly and helpful, and not pushy at all. A year passed and my husband and I were back in the market for a car for our other daughter..I reached out to Matt and he actually remembered us..This time he had the perfect car for us and we were happy that we were able to do business with him..He has a great personality, very knowledgeable and it's no wonder he was this dealers sales person of the year..Make sure you ask for him..Thanks Matt for your help!..
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01 February 2017
Best car buying experience ever. Matthew got me the price I wanted fast. Best part was that I did it all over the phone in just a few minutes. The next day my new pilot was delivered to my driveway and signed the papers at my house. The most convenient purchase ever and got me exactly what I wanted. Definitely would recommend this dealer. Ask for Matthew because he will get it done and get you the best deal.
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13 January 2017
I had a wonderful experience at Honda of Bay County! All of the staff was very friendly. My salesman, Aaron Tiller was amazing. He went above and beyond to make sure I had a pleasant and smooth process. He was very patient with me, listened to what I wanted in a vehicle, and he came through! I loved him so much that took my mother back to him today. And she too bought a new car! I would recommend him to anyone, hands down. Thank you Aaron!!!
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