Homewood Suites by Hilton Raleigh-Durham AP/Research Triangle

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4603 Central Park Dr, Durham, NC 27703, USA
Added by Jopie, at 09 May 2017

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• Christopher Blanott

  06 November 2017

  Service was good but the rooms need to be upgraded. The door to the balcony barely opened. The sink area was way too small. The shower head needed to be replaced. I was kind of disappointed that there was no bar or lounge. We had very good service from the front desk and housekeeping.

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• Aja Wofford

  05 November 2017

  I'm only giving this one star because of the free mints in the lobby. Other than that, I would strongly advise you to never visit this place. We travel a lot and spend a lot of time in hotels so I feel comfortable comparing.
  At check in the people behind the desk were rude. My sheets were dirty with stuff smudged on it. There were ladybugs in the room and housekeeping didn't do their job. The towels weren't replenished and there was a sticky substance on the night tables from a previous guest that was never cleaned. Gross! I couldn't wait to get home.

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• Ping He

  19 September 2017

  Close to highway, quiet with a few good choices around in walking distance. Not a long drive from good restaurants. Room is spacious, but saw a long hair under my pillow the first night (I have very short hair) so not sure how thorough the cleaning was and whether they changed sheet. But everything at least appears clean

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• Keara A.Bexley

  23 August 2017

  Great front desk specifically RICHARD! He personality was so infectious. The rooms were perfect my AC wasn't working but the maintenance came within minutes and just as all the staff they were kind respectful and considerate of my time and space. Not sure of her name (Niziah I believe in house keeping) Really sweet and considerate of my space def a great experience so far only draw back which really isn't much of one is how small the pool area is. But the good food makes up for it ☺. I would def recommend this extended stay as a first timer.

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• Rayyan Hingora

  04 August 2017

  I stayed here for 5 nights for a business trip. I sat on my sofa in the room, on the 7th floor, and was prepping for the next day of business. I proceeded to get bit numerous fire ants on my lower back. My backpack, which also sat on my sofa, was full of fire ants. I got bit attempting to save my personal belongings inside the bag and threw my backpack out into the balcony. Contacted the front desk and was informed they could not move me that night, and did not even offer to come upstairs to assess the situation or offer a solution. They immediately jumped to either getting a refund or offering me points, which again, did nothing to fix the problem. My company payed for the hotel and points where not going to remove the ants. I was forced to sleep in that room that night, freaking out every few seconds imagining fire ants crawling on me. I barely got any sleep that night. I was then notified I had to empty out my room that morning so that they could quickly clean the room and have it prepared for the next guest that afternoon. The front desk clerk told this to me right to my face when I asked to come back at lunch to pack my belongings because I had to be at work in 30 minutes. I had to throw my belongings into small bags and take them downstairs, causing me to be late to work. The hotel manager was consistently avoiding me, and I attempted to reach out to him multiple times a day and began receiving excuses as to why he was not available. My favorite was when I was told the manager was upstairs and would not be coming down for sometime. I asked where he was upstairs and they would not tell me. I later found out that many of my coworkers had bug related issues in the same hotel during our stay there. Some found fire ants, flying ants, and even cockroaches!!! Quite frankly, it was my worst hotel experience. ever. I can understand how fire ants are out of some control, but the lack of accountability by the staff and manager jumps out to me the most. I have stayed at this hotel before and was surprised by how terrible the procedures and standards are at this hotel. I typically choose Hilton Hotels for my stays, but might be switching to Marriott after my experience with this staff and manager.

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• Coke Smith

  31 July 2017

  Seems like they're working on being classy. Almost slipped in the shower, not sure if that's a cleanliness issue or a material issue. The towles were a little rough, but that makes them seem new which is nice. Breakfast is put away promptly which was inconvenient especially when there were six people still standing in line trying to get food for the first time in the day. The two person room setup was nice and overall impressive. The previously stated issues mad it just shy of four star worthy.

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• Lady Tee

  27 June 2017

  I really liked this place. The room with a balcony and a view of the pool. A kitchen and living area. Nice beds. Free breakfast that was delicious. I would recommend to anyone.

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• Jeffrey Kwong

  21 June 2017

  I stayed here for 4 nights. rooms are large and clean. the soap they had in the room seemed like it had been used by the person before me and just put back into the box. there is a free breakfast and dinner served every day. the location is not too convenient as there is nothing really nearby, so make sure you have a car.

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• Ashanti P

  20 June 2017

  Very nice place. I really enjoyed the suite too bad i was not able to enjoy it for a full 24 hour day. Front desk were very friendly and helpful and the breakfast was wonderful. Will defiantly use again if needed.

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• Hotel Spy

  02 June 2017

  I don't believe our room was ever cleaned. We did not discover things until we had already unpacked, we checked in late with two small children, or we would have asked for another room. The carpet was clearly never vacuumed as we could feel debris on the carpet as we walked on it, there was a bottle cap on the floor in the middle of the carpet, plus several cherry pits on the floor. In the kitchen, there was a grape on the floor, so the floor had not been swept either.
  
  We finally found the TV remote stuffed between two couch cushions, so finding it for the next guest was not a priority. The dishwasher was full of dirty dishes when we checked in.
  
  Then, no housekeeping on the second day. We finally went and bought trash bags and filled a bag full of our overflowing trash and placed in the hall.
  
  On the plus side, the pool was nice, just cold, and the breakfast was great. Common areas are very nice and very clean, but they stopped when it comes to the rooms. They were actually laying new carpet in the breakfast room tonight. Having the full kitchen is a big plus along with the separate bedroom.
  
  We used our points the first two nights, then these final two nights we pay, so we'll see if anything improves. We travel to this area a lot, but I believe we will look elsewhere next time.
  
  Great central location to anywhere in The Triangle, and this hotel looks great on the surface, but I would look elsewhere for a clean comfortable room.

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• Julio Marquez

  16 May 2017

  Very good location. Spacious living area but no comfortable work area. Bathroom too small. Breakfast so so. Nice pool

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