Good quality hotel, nice and clean and breakfast included, plus helpful staff. Note the road can be noisy and the hotel backs onto train tracks
As long as it stays like this, it will be my go to hotel for trips to the RTP area. Friendly staff, clean, modern and thoughtful room layout. I've spent a pleasant day in here getting caught up on work between events. The only possible negative is the white noise of passing traffic on I40. It didn't bother me but I'm sure they'd accommodate a room on the opposite side if there was a concern.
Had a late night check in and Terry at the front desk was great. Got us checked in and on our way to the room quickly. Breakfast is great as always. Keep up the good work.
Great hotel. Checkout is at 12 pm, and it wasn't that pricey for an awesome hotel. I forgot my key in my wallet in room and they were very willing to help me out. Holiday inn has undergone a whole revitilization of all their hotels and they're awesome. 5/5 would recommend.
This is a recently renovated hotel. The rooms are comfortable and clean. The free breakfast is nice.
Upon check in, I ask the front desk about area restaurants and they were very friendly and helpful telling me about all types of food and the basic locations of the restaurants. As far as the hotel itself, it was very clean and nice, large rooms fully stocked even Keurig and coffee pods, shampoo, conditioner, soap, lotions, etc. etc. The free breakfast was good with eggs, egg white patties, turkey sausage, cereals, fruit,etc. Several types of coffee, juices, milk, water, etc. If I had to point out any cons, the room's window was the older style slider type so you could easily hear passing traffic during the night and the room needed an air freshener to make it smell fresh and clean.
Before I get to what I didn't like, I need to stress that this hotel had some of the friendliest and nicest staff of any hotel I've ever visited. The manager hosts a reception every evening with free drinks and food, just to get to know the guests. The rooms have recently been remodeled and are spacious, comfortable, beautiful, and, most importantly, extremely functional. My only real gripes have to do with the air conditioning. When I arrived, the thermostat in my room was set to "heat" in the middle of a North Carolina summer. My room was at 89° F. Then, when I woke up the next morning, the room was at a comfortable temperature, but the carpet around the air conditioner was completely soaked. My stay isn't over yet, but Google asked me to write this review now. Hopefully I'll have a chance to update this review later.
Update: I think the reply below from the hotel says it all, but here are some more words from me because I don't want to leave this hanging with any negative connotations.
Turns out they got screwed over by a contractor (see above re: recent renovations) and this is happening in a bunch of rooms, but they're actively working to fix the problem (and wanted to bend over backwards to make me happy). I'm not really sure how they got the carpet so much drier while I was out, maybe magic?
Overall a really positive experience, I've already booked my stay for next week.
Oh, and there's a rooftop pool.
Rooms were nice. Perfect location for an airport night stay.
Very clean and well - maintained. Friendly staff. Only downside, our room did not have drawers, which was slightly inconvenient.
Stayed here for 7 months. The rooms are large and with the recent renovations, like new. Bed was super comfortable. Love the Keurig coffee maker and complimentary coffee. Occasional trains are a bit noisy, but you get used to it. The staff are super friendly and very helpful. Free breakfast and Tue/Wed Managers reception a nice bonus. Internet service good. Swimming pool just completed (5/17).
Newly innovated. The most "modern" Holiday Inn Express I've stayed, including a few overseas properties.
Nice furnitures in the room, plenty of USB ports and power outlets. Friendly staff. Standard HIE breakfast.
Everything worked, quick and easy, well done!
The hotel itself is great. The staff were nice, rooms clean and the new renovation is beautiful. All reasons for the five star.. however the taxi company that you use in place of your shuttle is awful! Both drivers we had, on separate occasions, were rude and seriously lacking on the service end. One driver showed up 30 minutes late after saying saying he'd be there in 10 minutes, leaving my wife and 10 month old standing out in the cold after midnight for 40+ minutes, offering no apology or even bothering to get out to offer help as we loaded 5 bags and a stroller in his van. The man then was consistently swerving on the drive, as he was too busy staring at his phone, and he never said a word to us until the end when I reluctantly gave him a tip. I thought it may have been a one-time experience, but after requesting a shuttle the next day - the hotel again graciously called a taxi - to which we had a new driver but an identical bad experience. All in all a great hotel and experience at the hotel. But please reconsider the taxi company with whom you entrust your guests - as their poor service and experience provided may reflect badly on another guest. We can't be the only ones who've had such an experience. And I know you hold your hotel's service to a higher standard, your preferred taxi company should represent the same.