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Added by Jopie, at 15 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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15 Reviews
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25 December 2017
ENJOY COLD SHOWERS?
I stayed at this property for three nights. Each morning I told the front desk that our room had no hot water. Three times the front desk told me it would be fixed quickly. It was never fixed and each morning I took a shower without hot water. When I checked out I was never asked if I enjoyed my stay. They probably didn’t want to hear my response. Oh yea, the hotel is currently being remodeled too.response / report this review -
12 December 2017
Loved this place. Very spacious and had everything you need in the kitchen. Also AC worked great and was close to an Applebees and a quick drive anywhere. Only think I didn't like was how to get into the hotel parking lot. But the breakfast was great just be sure to get up early to beat the crowds
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05 December 2017
Love this place ! Always welcoming staff at the desk and the breakfast buffet is excellent, along with the happy hour in the evening. We really felt right at home with suite and our dog was able to enjoy the cool room with us. Discounts apply when you join their honors program and some apply the AARP discount . Check with the front desk at check in. I will always look for a Homewood Suites in my area of travel. Tucson's got one at the St. Phillips Plaza and the river walk. I would recommend this hotel to my visiting friends and relatives. Best thing is, they welcome your well behaved dogs as family.
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28 November 2017
The hotel itself is nice and clean. (When looking beyond what was being done to the hotel) Good amenities and location. The bed was comfortable and the staff nice. The rooms are spacious and accommodating. My issue is in 2 areas. First, they were having renovations but that wasn't disclosed upon booking, which is kind of annoying. The last thing you want to see is dirt, dust and huge remodeling bins in the parking lot/hotel, especially on a special occasion stay. Second was the breakfast. I travel frequently, and have stayed in many different class hotels. This breakfast definitely wasn't great, which is confusing since the name denotes the Hilton umbrella. I would say this is a decent hotel for a one night stay.
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12 November 2017
This is a lovely welcoming place. The rooms are clean, comfortable and spacious. Morning breakfasts are varied and yummy.
Many people staying here with their children. dogs, bicycles or other stuff yet the hotel still has a sense of quiet and ease. It is very pleasant.
Employees are smiling and helpful. All greet you and wish you a good day. Nice.response / report this review -
08 September 2017
Food was OK for microwave. Furniture had some rips and a little dirty. Beds were very comfortable and room was clean. Had a very nice time. Understand that it is going to be renovated very soon, good it needs updating.
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05 September 2017
Could be better but it seems like they are understaffed or poorly trained or both. Stayed over a busy Labor Day weekend. First assigned room smelled like a diaper so got a different one which was fine. Key cards would stop working each morning. Housekeeping service just didn't come one day. No linens in room for the hideaway bed with super thin mattress. Nice rooms with kitchen and good shower. Better value elsewhere. Skip it.
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07 August 2017
Very cozy. The staff is really friendly. They know alot of their guests by name. Location is great. The mall and outdoor shopping is 10 minutes away. The rooms are kept clean. We will definitely return.
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24 July 2017
I’m writing this because of the very poor treatment I was given by the management at the Homewood Suites in Palm Desert, Ca. I hold a 3 day Golf tournament every July (my 27th year) and have never had any problems with hotels or golf courses we play until last week. I had made my reservations back in January 2017 for 30 rooms. I never know the exact number of rooms we will need until a couple of weeks before the tournament but generally it is a round 30.
This was the third year staying there but I found out they had a new Sales Manager That is when things started to get strange after I first spoke to the new Sales Manager back in May. Since she was new I wanted to go over everything to make sure things were okay and how we had done things in the past.
On Friday afternoon July 7 after I get home from work, I checked my e-mail and see I have one from the Sales Manager. When I open it, she is informing me that my whole group has been moved to another hotel because they are over booked for that weekend. I call her but a course she is gone for the day. I finally get in touch with her on Sunday and explained that this late date (people coming in from all over the US) and not knowing anything about the hotel they were trying to move us to) I said it would create a lot of problems for us. She said she couldn’t help me and that the General Manager would call me the next day to talk about the situation.
Well this is where the really bad treatment starts. The GM tells me they are overbooked for that weekend so my group has to move to another hotel and there is no discussion about the matter period. So I become the Bad guy because I booked back in January and they caused the problem.
When I try to talk to him about some of the issues (like does the new Hotel have a meeting room for us etc) he said that they had e-mailed me the name and phone of the Sales Manager that the new hotel and I could take up all those issues with her. I said can we even compromise and maybe get a couple of rooms at the Homewood so I could still have the Friday night meeting there. He said no and even if I did get rooms there is was not honoring any of the items that were in the contract. He then tried to say that I had broken the contract by not giving them a credit card number back in June. I said we agreed verbally the rooming list would take the place of the credit card and that verbal contracts are legal.
He said he was voiding everything and he was cutting the conversation short and if I didn’t agree to everything he would cancel everything at the other hotel and I wouldn’t have a place for my group. This 4 days before we check in. He was rude and unprofessional to me for a problem I didn’t cause. I had done everything right and yet I was made to feel like the man on the airplane that was dragged out of his seat because they had overbooked.
When I called the other hotel, nothing had been discussed with them and I had to go over everything with them and I ended up not having a meeting room for Friday Night.
If this is the way Homewood Suites treats their returning customers then you might want to reconsider booking a group with them. By the way I’m a Gold member with Hilton.response / report this review -
06 July 2017
Hotel is not too big but that's a plus in my opinion. Rooms are really spacious. Pool is a bit small but not many people use it, probably due to the extreme heat in the summer. Hotel offers complimentary breakfast and an evening social dinner (Monday to Thursday). Hotel has a little convenience store right at the entrance. Gym is small but has all the basic equipment. Overall, good location and good amenities.
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11 June 2017
Location is c good. Right off the freeway. Pool is little small and usually crowded.
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16 May 2017
A gret place if you just need a place to sleep for the night. It was a clean hotel, the staff was friendly and helpful. They also have a great morning breakfast. Good rates as well.
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14 March 2017
The rooms are clean and to me that is a high point of where I stay. Albeit it states full size kitchen, there is a full size refrigerator and microwave but the sink, and to maneuver around the kitchen, is small. The hotel does offer complimentary breakfasts and dinners along with hot coffee and cold iced water available all day. They also have sweet treats upon check in everyday. The first day they had brownies out and it was delish. Not to mention a big size cut. Today they had different types of muffins in the morning, then later towards the afternoon, there was another tray of brownies (different taste and still good) along with these yummy giant chocolate chip cookies. I haven't yet eaten their dinners as I'm out of the hotel at the times it's available but one day this week I will.
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21 February 2017
A studio was mistakenly booked, so the manager offered a partial refund. The water took a while to get hot. The room didn't come with a hair dryer, so we had to call for one. Breakfast was fresh and the staff hustled to get everyone fed. All in all, a decent experience, but I've had better. Staff was very helpful.
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22 January 2017
Great breakfast buffet. I booked 2 rooms here for adjoining rooms and called multiple times to confirm well in advance of our trip date and was assured it would be no problem. When I called the day before we were scheduled to arrive, the lady at the desk said the request wasn't going to be accommodated. Thankfully, we were still within the no penalty cancellation window. When I threatened to cancel the reservation, she moved rooms around to accommodate us. Otherwise, it was a nice stay.
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