So over the lack of customer service provided at this hotel. Always treat the customer as if you are an inconvenience. Room servicing less than to be desired. No attention to the details.
Nice hotel with great rooms. Breakfast was lacking in stock and three people were working it. No eggs ever came out after asking twice. Hot tub timer of 10 min was a bit annoying.
I expected more for the price of 1 night. The hotel is very nice however staff was not. My room was not cleaned and the bed was not changed. There was food crumbs and blood spots on my sheets we've i pulled back the blankets including hair. There was also hair in the tub from the previous guest. The other issue was the staff questioning me about the the bed and why i just noticed it now instead of earlier in the day. I had my 9 year old son with me and I shouldn't be questioned like that. We were running all day for Youth State Wrestling and was barely in the room that day. I turned the bed down right before going to sleep. Needless to say i helped change the bedding and barely got any sleep.
Free parking and free internet although it was very slow. Free breakfast in the morning and free dinner during the workweek with complementary wine and beer. Good place for the price
Stayed over Thanksgiving weekend. Very nice, clean rooms. Excellent prices. Had the whole family over to go swimming and then had an impromptu pizza party for my daughter in the lobby. Staff were very accommodating. Will definitely stay again when we're in the area.
Only saw one conference room, and the restrooms, but the staff were all pleasant, and everything was very clean. We needed a private area, which they were able to accommodate for 40 people. Overall, great experience.
Great hotel. M-Th offer dinner meal free of charge. It's always different than the time before.
The service and the hotel itself was impeccable. We booked our room online, when we arrived we were told that the room type we reserved wasn't available. The manager upgraded us to the best available room. THAT is customer service!
Friendly person checked us in, building and rooms are clean. Breakfast and M-TH evening snacks were very convenient for a large traveling family. The staff Darrel at the front desk, Tom breakfast and Jackie in Housekeeping were very customer focused! Note: We have learned that the pullout couches in any Hilton brand hotel we have stayed has the worst mattress it would almost be more comfortable on the floor because of the super thin mattress and bars to form the sleep space. My only complaint about this hotel chain that made me almost decide to give a 4 star is the dreadful pullout couches Hilton chooses.
The breakfast is well appointed and very useful to save time. The rooms are comfy, though you can neighbors more than I would like
The hotel was very nice. However, they say they allow pets, but charge extra. I booked through a third party sight and when I arrived they said I had to pay a 75.00 pet fee. They lowered it to 25.00. My room was nonrefundable so I had to pay the fee. For that reason I will not stay again.
Location is great and rooms were clean. The complimentary breakfast and evening food events were okay and a nice feature. Would recommend.
Nice place. We come and stay here when we're in town for baseball. The rooms are good sized and clean. The staff are friendly and helpful.
The rooms look great and are clean. No problems so far with my stay. My only suggestion is that the Internet service can definitely be improved for the guests.
Spacious rooms, friendly staff, and close to plenty of action. Would stay again.
Wonderful place to stay, clean rooms and feels like home. Also they offer, free meals daily, breakfast every morning and dinner Monday-thursday. Also, a pool and a hot tub
Hotel was great but the pool had too much chlorine and made my eyes burn when in the hot tub. The rest of the stay was great.
Having to stay here out of necessity during the flood of 2016, this place is very nice! Breakfast and dinner provided. Would recommend to friends and family.
When my party checked in, an hour after check-in, we were told that our room wouldn't be ready for another hour. Three-fifths of their housekeeping staff had called in. The manager was extremely apologetic, gave us some playing cards, got us cups for our wine, and had our room put at the top of the to-clean list. House keeping did a tremendous job to get us into our room quickly, and the room was still spotless when we got into it. We were in a "2 queen and pull-out plus kitchenette," and it was plenty spacious enough for 5 women to primp and pre-game in.