I sent an email to request info on a new Accord and Peter Tran responded quickly. He answered all my questions and sent quick responses for every question I had. We ended up stopping by to test drive the car and Peter had it waiting for us when we arrived. He was very knowledgeable and while we weren’t interested in the particular model we test drove, he worked with us to find and purchase a new Accord that hadn’t been built yet.
Throughout the experience, Peter was extremely helpful and courteous. He explained everything we had questions about and walked us through the process pretty painlessly. Overall, it was a pleasant car buying experience. I like the Holler family of dealers because I don’t feel pressured by the staff as I have at every other car dealer I have visited. This is the second car I bought from Holler/Classic and due to their process and staff, I’ll continue to buy from their dealers.
Thank you!
In October I had the pleasure of having Drew Craig reach out to help me when I visited Holler Honda. I had just purchased a previously owned 2016 CR-V elsewhere and wanted to connect with a good dealer. He graciously took time to answer some helpful questions I had about the the car. He gave me his business card which I kept and contacted him again a couple of months later when my car needed servicing. We set the appointment and I found Drew very helpful again. He took care of my car needs, explaining everything well. I appreciate his willingness to listen, his honesty and integrity in working with me and his very helpful advice. I hope to continue to have Drew as my service provider contact in the future. Thank you, Drew!
I wasn't entirely sure what I was looking for when I came to the dealership as the Honda website seemed overly vague about which features were included in the different trims. Pedro Earle asked me what I was looking for, and he was a great help. He quickly and confidently told and showed me the Civic in two trims and didn't try to oversell me on anything. He made the process pressure-free and easy. The management and finance departments were also a great a help. I highly recommend Holler and Pedro for anyone looking to buy a car.
My recent visit at Holler Honda in October (2017) was top notch due to Danny Perez. If i could give 10 stars I would! I came in for my first maintenance on my new vehicle and Danny's customer service really made me feel like my car was in good hands. Danny took the time to explain what I would be getting done and was able to answer all the questions I had. Holler Honda is lucky to have an employee that goes above and beyond for the customers and does it with a genuine approach that shows he really cares. Not only was Danny patient with me but he was knowledgeable and kind. Due to this experience Danny is the only person I will be booking my appointments with and I recommend anyone reading this to do the same. You wont regret it!
Extremely friendly people. Vanessa was a delight to work with, and the whole process was painless, and enjoyable.
Update 10/27/17:
Took my car in for some issues. Some related to an accident I was involved in, which the body shop, 6 months later, had still not resolved. In short, my advisor Colleen was great! She helped me sort through several concerns I had with the vehicle including contacting the body shop, fixing an issue they had created, and getting me going on finding resolution on this matter. She also checked on a couple of issues (seat heaters not working, and a rattle in the ac.) She was consistent with communication and very friendly. Would definitely recommend.
Colleen Beach represents what the Holler dealership has always stood for the forty-six years I have been a customer—total customer satisfaction. Her knowledge and professionalism is top notch. She not only answers your questions, but encourages questions in an effort to make sure you leave her desk satisfied with the service on your vehicle. Many thanks to the Holler management team for continually hiring competent and caring staff.
I stopped by yesterday to get some information, which provided little to no revenue to the service department. However, this did not matter at all to the service staff. I was treated with a sense of value and urgency that simply blew me away. In particular Martin, the gentleman who greeted me when I pulled in, was very courteous, quickly identified my needs and immediately moved to meet them. When he realized that he needed assistance, he returned with another technician, who was just as courteous and helpful as Martin. Finally, when it was established that the network that contained some of the information that I needed was down, John Viravong took down my number and promised to call as soon as the network returned, which he promptly did this morning.
I must confess that I used to get my Odyssey serviced at a different establishment, but yesterday’s experience earned my business going forward. I am a firm believer in that true identity is shown when no one is paying attention, and the N. Semoran service staff showed their true identity yesterday, as they exceeded my expectations when no one was looking. Keep up the great work folks!
If we could give this dealership zero stars we would! We came in over the weekend and test drove a 2011 Honda Accord with a sticker price of $12,995.00 PLUS a dealer fee that was not included in that sticker price and of course tax, tag & title. So out the door the price would have been just over $15,000 for a 6 yr old vehicle that will lose an additional $1,000 in value when we hit the new year and only had a power train warranty on it for 90 days. We were willing to offer a fair price and came with our own financing. We were told very rudely that ALL their prices are NON Negotiable and only the corporate office could agree to a different price. So we said okay get corporate on the line. Then the sales person Steven told us no he wouldn't do that because corporate doesn't negotiate. I call that talking out of both sides of your mouth. Because we are informed buyers we got up and walked out. We DO NOT recommend this dealership or their group of dealerships. Don't waste your time here with this company. The experience with the staff was less then spectacular and looking at other reviews it appears their service department isn't any better. We say RUN from places like this. Go to a dealership that is willing to negotiate a fair price so it is a win win for all parties involved. In my opinion they should be upfront that they don't negotiate prices and that the dealer fees are not included in the sticker price of the vehicle. Thanks hope this helps others not make a HUGE MISTAKE by buying from this dealership.
I had the best experience there buying my new Pilot a couple of months ago. I have been meaning to write this review for awhile. Peter Tran did an amazing job helping me pick the vehicle. He answered all my questions and waited patiently for me, my husband and a toddler for quite a few hours! The finance guy was wonderful as well. Patient and kind, as well as getting me a great rate. I really enjoyed the buying experience and the car is great.
I have been in customer service for big name companies like Hilton, Bank of America for many years. I have high standards.
I truly had an exceptional experience with the salesperson Frank Nero and the finance manager.
The price was fair online, the numbers were identical when I arrived at the dealership, and experience was amazing! I will definitely purchase cars there again.
Suggestion. Many sales people were standing around and didn't acknowledge me right away initially. A simple hello would up the experience..
GREAT OVERALL
I have purchased 4 new vehicles at Holler Honda and have always had my service done at Holler. I never worry about the service being done correctly. Al Edgerton has been my service advisor for some time now and I can not say enough about how well he treats me and my vehicles. My son's Accord was having electrical issues and Al stayed late that evening so that I could bring in the car. Turned out to only be the battery but he personally checked it out and replaced it while we waited in the drop-off area. This is the kind of service I get from Al and Holler Honda and will not go anywhere else for service. GREAT JOB AL!!!
Dane Thompson was very professional from start to finish! He took full ownership in getting all my Honda issues resolved! Dane was very knowledgable about Honda and it's services. Although he was fast and efficient, he didn't rush me along. I appreciate when businesses respect you as a customer and do what they can to help you! This has been by far the best customer service experience I've had here. I couldn't be more satisfied!
I always have an awesome experience when I take my Pilot in for service! Since I have been coming here I don't stress about taking my vehicle in for maintenance, I always have a positive experience and always feel valued as a customer. Jerome Williams is especially attentive, friendly and always makes sure I know what needs to be done to keep my Pilot going for years to come. I appreciate that Jerome recommends services in a non-aggressive way. As a mom on the road a lot it's very important that I feel my vehicle is performing the best it can. All of the service team I have encountered on my visits have all been professional, friendly and welcoming! Holler Honda keep doing what you do and you'll have loyal customers for years!
Quality product, Quality people. They lived up to the advertisement, no pressure, no haggling. Amazed at the prices for the included features on the 2017 Honda Civic. A good bang for the buck. I noticed that everyone did their best in making sure the other succeeded, regardless of who made the sale, it was refreshing to see. I work with Stephen, he said he was new but I would not have known if the didn't share this with me. He maybe new to the car selling industry but definitely not new to human relationship, thanks for your help Stephen.
Peter Tran is the best ever. He certainly knows his stuff and asks you all of the important questions before even selecting a car. He is informative and DOES NOT try to build your hopes on a car out of your price range. As a first time buyer, he spoke finances first; to give me a realistic view of what I'm getting myself into. Then, he brought the car around and broke down all of the details about the car from mechanics to electronics and even maintenance services. Once we were finished with the test drive, he told me everything I would need to proceed with the purchase. I was so greatful to have had Peter as my sales rep. He definitely made the process painless and hassle free. 🔑🚘💃🏽🙌🏿🙌🏿