Holiday Inn Hotel & Suites Rochester - Marketplace
800 Jefferson Rd, Rochester, NY 14623, USAAbout
Location :
Added by Jopie, at 16 January 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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20 December 2017
The hotel is pretty great. They have a large meeting space and everything is super clean. The staff went out of their way to make sure everything we needed was provided.
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11 December 2017
Room was clean and comfortable. Friendly staff. Reasonable rate which includes a buffet breakfast that's a bit better than the typical HI express breakfasts. Nice, big indoor pool but unfortunately, no whirlpool.
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11 December 2017
Very nice lobby and room. Breakfast buffet was ok. Servers were very nice. Large pool but kids were disappointed that they didn't have a hot tub.
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13 October 2017
Location was very convenient. Hotel staff was enormously helpful, especially the front desk. Breakfast servers incredibly friendly. Rooms were large and unfailingly clean. Hallways looking a bit long in the tooth. Some furniture in the large relaxation room needs replacing or removing. There is a large kidney shaped desk which apparently was meant for a PC. It has no PC or chair and has several visible scratches.
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14 September 2017
Great location, friendly staff, and modern rooms. Not far from the airport, Thruway, or the downtown. The restaurant/bar inside the hotel is convenient, but if you want more options there are plenty of places to go to on Jefferson Road. Rooms are clean, beds are comfortable, and nothing seems outdated.
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04 September 2017
My heart sank when I found out my husband picked a holiday in express because I have not found one single drinkable cup of coffee anywhere in the country at a holiday in express. They always have a disgusting nauseating taste. That being said I can't begin to tell you how horrible our room and experience Were at this one. Sadly my husband chose this particular hotel because it got great reviews and talked about newly refurbished rooms but I guess they missed room 105 . Rather than the typical hotel bed of my dreams, this bed's springs were pushing through and I could feel them all over my body. Air-conditioner did not cool off the room overnight and the bathroom was disgusting – mildewy calk against the toilet and bathtub along with no exhaust fan in the bathroom caused me to skip my morning shower. Add to this the fact that a bunch of people arrived at 3 AM and we're talking loudly in the hall outside my room for almost an hour -No thank you Holiday Inn Express!
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31 August 2017
Holiday Inn is my favorite hotel chain. I stay there nearly exclusively, and I travel almost 100 days a year for work. Imagine my shock when I arrived at this Holiday Inn for check in and got to my room to find a hole in my bathroom wall had been "fixed" with drywall tape and paint. I went to get a drink from the vending machines and realized my door was broken and wouldn't lock. In fact, when I closed it, it wouldn't even stay shut unless I used the inner hasp. I tried to report that and received a response of "I'll let maintenance know when they come in". Meanwhile they were full, and my coworker that dropped me off wasn't answering the phone so I could go to another hotel. I wouldn't recommend this particular Holiday Inn to a homeless rat. When I contacted corporate they reached out to me and said that the manager of the property would email or call within 48 hours. That was 3 weeks ago and management has still not reached out to me, so I again reached out to corporate and let them know. Beware.
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28 July 2017
The service put this hotel over the top. Such great, friendly staff it was like a nice alternate reality. I appreciated that the pillows had some firmness to them. Everything was clean, comfortable, and enjoyable. I didn't get to try the pool. I recommend the Strong Museum in Rochester for familys or without. So fun!
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25 June 2017
Hotel was nice, clean. Based in an older building but remodelled. Bathroom in the suite was a nice size. The breakfast was good and the staff was very friendly and attentive. Not upscale, but a good value and I would easily stay again. We didn't use the pool, but it also seemed nice.
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20 April 2017
Staff was friendly. Room was clean and spacious. Plenty of parking. Side entrance with elevator so you can easily unload your vehicle and get your stuff to your room without a hassle.
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09 April 2017
I only stayed one night, but the rooms were what you would expect, a fair amount of room, nice beds, a clean bathroom, etc. The complimenatry breakfast was very good, though. The employeea were also very hospitable.
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02 March 2017
Decent rooms. Bar is nice, two free drinks per night was great. Solid service. Breakfast is standard boring bacon and eggs
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22 February 2017
We went to Rochester for a family get away. It's convenient to area attractions and is also close to the airport. There are lots of restaurants nearby. Check in was quick and easy. The room was clean and the beds comfortable. It has a very nice large pool. The breakfast was very good for a free breakfast. The staff were accommodating and pleasant.
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23 January 2017
Stayed Saturday night! Booked a jacuzzi suite and had a wonderful evening. Reception let us check in early, all 3 of my interactions with them were superb. Even at 2 in the morning when I went down to find change for the vending machines (obviously intoxicated) the gentleman offered me a handful of snack bars lol. We made use of the fitness center, pool and restaurant for dinner. Gym had nice clean equipment and a variety of machines to choose from. Pool was clean and inviting, dinner was great. Loved our suite, felt like a little apartment with the dining table and kitchenette. We would definitely stay again!!
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